Crystal Toyota

Good service John and George are very helpful in helping me choose and purchase the car. I appreciate their patience and professionalism. I will buy my next car th John and George are very helpful in helping me choose and purchase the car. I appreciate their patience and professionalism. I will buy my next car there. More

Expect long wait Evening appts for regularly schedule maintenance (oil change etc) always takes at least 1 hr. Recent Sat appt for routine maintenance, they said I ne Evening appts for regularly schedule maintenance (oil change etc) always takes at least 1 hr. Recent Sat appt for routine maintenance, they said I needed new front brake pads. Waited 3 hrs! Unrelated to long waits, took car in for tire pressure light. On the way home, on highway, hood was vibrating. Never thought I would have to double check that hood is shut if they were checking tires! More

Fantastic salesman I leased a Highlander from Cyrstal Auto Mall recently and was so impressed that within weeks I was back there pricing mid-size sedans for purchase (fo I leased a Highlander from Cyrstal Auto Mall recently and was so impressed that within weeks I was back there pricing mid-size sedans for purchase (for my son). Fady Beshara is just an incredible salesman—non-slick, non-pushy, totally responsive, genuinely friendly, and with a comprehensive knowledge of the inventory (both Toyotas and Mazdas--I test drove both). He worked with me patiently over weeks, providing tons of requested information, crunching many numbers, proving immediately accessible, and informing me of things in MY interest to know. I found him so trustworthy that, after my first lease transaction, I left wanting to give HIM any future business (no car salesman has ever engendered my loyalty as fast as Fady did). He’s a rarity in this business, and I can guarantee you that you’ll have an exceptional experience working with him. I’d add that the sales manager, Stephen Weiss, also proved to be a very welcome, engaging straight-shooter—no “bs” when we discussed and negotiated any numbers. All in all an unusually positive experience. More

Great Sales Experience Sales people listened to what I wanted. They were very willing to spend time explaining differences between cars I was looking at. They did not push Sales people listened to what I wanted. They were very willing to spend time explaining differences between cars I was looking at. They did not push me toward a more expensive car but rather they assisted me in choosing the car that best met my needs. More

Really straight forward and easy experience Just had the easiest possible car buying experience here guys were upfront gave me the best value for my trade-in, and the lowest price on a brand new Just had the easiest possible car buying experience here guys were upfront gave me the best value for my trade-in, and the lowest price on a brand new Corolla I've seen after shopping around. No BS, no wasting time, no cheesy sales techniques. I'll definitely come back here for my next car. More

Victor made this experience a very pleasant one! This was a no-hassle experience. A deal was reached easily and quickly and we didn't feel that we were being haggled to death. There was no overzealou This was a no-hassle experience. A deal was reached easily and quickly and we didn't feel that we were being haggled to death. There was no overzealous or pushy sales pitch. It really seemed as though they were eager and pleased to earn our business from the start, no after the deal was made. More

leased a car for the first time... no pressure, no hassle From start to finish the staff was respectful, worked within my budget and gave me exactly what I was looking for. I am super happy From start to finish the staff was respectful, worked within my budget and gave me exactly what I was looking for. I am super happy More

Most pleasant car-buying experience I've ever had! My sales representative, Mr. Marquise Grant was respectful of me and attentive to my needs. Based on what I communicated to him Mr. Grant showed me a My sales representative, Mr. Marquise Grant was respectful of me and attentive to my needs. Based on what I communicated to him Mr. Grant showed me a model I immediately liked. The negotiation process was straight-forward and hassle-free. They offered me a terrific deal with the fast delivery of car. Thank you, Crystal Toyota! More

Courteous and Friendly This was my 3rd time leasing a Toyota from Crystal Auto Mall. Everyone that I dealt with was courteous & helpful. It was a wonderful experience. This was my 3rd time leasing a Toyota from Crystal Auto Mall. Everyone that I dealt with was courteous & helpful. It was a wonderful experience. More

Missing parts, nothing done Purchased a used Jeep Wrangler from this dealership. The Jeep had a hard top on it with a soft top rolled up inside. When the weather became warm I at Purchased a used Jeep Wrangler from this dealership. The Jeep had a hard top on it with a soft top rolled up inside. When the weather became warm I attempted to install the soft top but many parts were missing. I contacted the dealer and they said they would check into it. They contacted me back and told me it would cost $663.00 to supply the missing parts. I said that it was represented that a fully functioning soft top was included with the Jeep. They said there was nothing they could do other than order the parts for $663.00. This Jeep was for my daughter. Needless to say she was extremely disappointed, as was I. I have since purchased vehicles for my two other daughters, NOT FROM CRYSTAL AUTO MALL. So many people ask her about the Jeep because of its popularity. She always makes sure to tell them how Crystal FAILED miserably when it came time to step up to the plate. More