Crystal Toyota

Very expensive Toyota dealer. Service is Expensive than other toyota dealers. Parts is also expensive. Replacing parts without let me know How much will coast. Offering any kind Service is Expensive than other toyota dealers. Parts is also expensive. Replacing parts without let me know How much will coast. Offering any kind of services looking for charing you more. Did not accept any service discoubt coupons received by email from crystal mall dealy More

Good & bad! The sales associate Mr Giobonne Dubon, is very helpful, courteous, attentive & soft spoken gentleman. It's the fast talker manager Andres Jimenez, who The sales associate Mr Giobonne Dubon, is very helpful, courteous, attentive & soft spoken gentleman. It's the fast talker manager Andres Jimenez, who gave us an overpriced running board which my wife needs due to an injury. He said it will installed when we pick up our Highlander a few days later since they don't have the specific vehicle. I came to pick up & no running board. So I have to come back again applied for a loaner car since it may take 3+ hours to install. My appointment was at 10 am. I called at 1pm was told it's not done & I called several times after & the last call I spoke to Chris, if I'm not mistaken, he was apologetic & assured me that it'll be done the next day. The point I'm making is efficiency with time of customers & their service & good communication between departments. My mistake was not read the reviews online about the horrible service when you bring in your vehicle. We also bought an extended warranty for $$$$ & we just hope we don't become one of those bad reviews . Going back to Mr Jimenez, who gave us a pre-tax $899 for the running board & when it was installed the receipt came to $700+ inclusive of taxes & other charges. I'm sure some excuse or reason will be given but the lesson are, be wary of fast talking people & do more research. More

Email spammers! Toyota makes excellent cars, but do not give these people your contact information unless absolutely necessary! I sent them one pricing inquiry and ha Toyota makes excellent cars, but do not give these people your contact information unless absolutely necessary! I sent them one pricing inquiry and have been spammed for months afterwards, despite hitting unsubscribe links and sending emails. More

Ive been a cutomer since 2010 - never been disappointed - Excellent is what this dealership deserves -- even through the renovations- the staff was always helpful, understood my concerns, and certainly knew Excellent is what this dealership deserves -- even through the renovations- the staff was always helpful, understood my concerns, and certainly knew me and my car - a 2010 Corolla LE very well!!! I easily drive 25,000 miles a year, and this Corolla has to be kept in the best condition, and thanks to Crystal, I have no worries More

First visit Everyone was very friendly. Easy to talk with. Explained everything that would be done on this maintenance visit. Work was done very quickly. I was th Everyone was very friendly. Easy to talk with. Explained everything that would be done on this maintenance visit. Work was done very quickly. I was there all of 45 minutes. Love this place. More

Service I have always been very satisfied with the service dept since purchasing the car for my son. Also when I had purchased a Camry some time ago the serv I have always been very satisfied with the service dept since purchasing the car for my son. Also when I had purchased a Camry some time ago the service dept was always great. More

STAY AWAY FROM THIS PLACE ITS A RIPOFF Yesterday I booked an appointment with crystal auto mall online, my appointment was at 11am, I needed oil change and tire rotation, Also I needed them Yesterday I booked an appointment with crystal auto mall online, my appointment was at 11am, I needed oil change and tire rotation, Also I needed them to check if I could use my extended warranty to fix the locks of the two back doors as they stopped working recently and I know they cost a lot to fix but thank god I have warrantyI came in around 9:30am today 03/042017, So you wait until one of their customer service representatives calls you when they are free, So Normia Medina called me to her desk and I told her that I need oil change and tire rotation, And I also asked her to look if I can use my extended warranty that I've bought with the purchase of my car, My extended warranty is PREMIER ESSENTIAL, To fix the locks on the two back doors, So she said she's going to call them and then give me a call with the outcome, So she called me and said that PREMIER ESSENTIAL approved the repair and that they are going to call me when the car is done, And that all I have to pay is $100 premier essential deductible, and $80 for the oil change and tire rotation, And I said ok go ahead, And she said she will give me a call when the repair is done so I can go and pick up my car, then at 2:42PM Normia Medina called me again and I was busy so I couldn't pick up the phone so she left a voicemail saying, the car is done but for the warranty company the payment department is closed, So you have two options either you leave the car here until Monday or you pay the whole amount which is more than $1000, And then get reimbursed from the warranty company, I went there and spoke to all managers and nobody did anything, They even refused to give a loaner car until Monday, The manager said who's gonna pay for it, They made me wait one hour in the store and then they said sorry we can't release the car without payment, I went in the morning with my beautiful 2013 Gray Camry and now I don't have a car until Monday without me doing anything wrong, I don't know how I'm going to work tomorrow More