Crown Honda

Typical of what you would expect from a used car dealer. I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership because a safety light about my airbag went on. The service person, Zach, told me it was under warranty but they were too busy to fix it that day. I went back 30 days later and tried to get it fixed. After being assured it was under warranty, the tech told me it would cost over $1000 dollars. I've always heard that you should never bring your car to the dealer to get fixes. But this place is the example why. The salesperson, and the service person both said I was covered. And both were liars. Don't confuse the bra d for being reliable. At the end of the day the dealer is a scam artist. I'm totally shocked that Crown Honda operates this way. I will continually encourage people not to shop here. More

Came in for my first service on my new Pilot and worked with Drake Alexander. He made sure I was in and out in under an hour! Great service and I will be back! with Drake Alexander. He made sure I was in and out in under an hour! Great service and I will be back! More

Walter Reihl from Crown Motorsports is as always the consummate professional and expert in detailing PPF and correcting imperfections. After a less than satisfactory experience with Crown Auto Body on a consummate professional and expert in detailing PPF and correcting imperfections. After a less than satisfactory experience with Crown Auto Body on a complete restoration of my 2003 Jag XKR it was immediately brought to him and Evan Doel where my 6 cars purchased with Crown have always been detailed. It was Walter who found the imperfections lacking in the work from Auto Body. After rework it was brought back to him for final buff Polish ceramic coating and total PPF. HE MADE IT LOOK showroom new as always. Which is why my new 7th Crown car purchase is now with them for the same work. Walter and Evan are what Crown Auto Body should be aspiring to as a model for the quality of work and customer service. Thank you. More

Drake Alexander helped me out in a time of need. Fixed my AC and got me back on the road. Provided excellent customer service. I will recommend all my friends to come see him! Fixed my AC and got me back on the road. Provided excellent customer service. I will recommend all my friends to come see him! More

Crown Honda dealership and Yismel “Jay” Peguero made shopping and purchasing our vehicle an absolute pleasure and a breeze. Jay was knowledgeable and accommodating, kind and pleasant! I highly recommend shopping and purchasing our vehicle an absolute pleasure and a breeze. Jay was knowledgeable and accommodating, kind and pleasant! I highly recommended visiting this dealership and Jay if you are in the market More

Frenk Shehaj is so knowledgeable and helpful when looking for a vehicle! He knows all the differences between trims and is patient when you’re deciding between all the options. He never makes you feel pressu for a vehicle! He knows all the differences between trims and is patient when you’re deciding between all the options. He never makes you feel pressured and I will always go back to him when I need a vehicle. More

Buena atención de jay , vendedor muy agradable, satisfecho con su atención . Le doy un 10 satisfecho con su atención . Le doy un 10 More

Randy Stiles, the attendants on the entrance platform and all the technicians receive a 5-star review. They have been gracious in explaining my car needs at a very affordable price. Their professionalism is all the technicians receive a 5-star review. They have been gracious in explaining my car needs at a very affordable price. Their professionalism is outstanding! More

23 Honda Pilot Elite purchased a year ago from Crown Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was ful Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was full. I was proactive and called ahead to ensure the part was in stock. It was not and was backordered. Part ordered with a status of critical. 2 months later and still no part shipped to dealer. Opened a case with Honda Corporate. After working with Honda Corporate representative for 2 weeks, the part is finally shipped and received by Crown Honda parts. Robert in parts was helpful initially, but grew frustration with me calling weekly to follow-up. Scheduled service appointment and arrived early on Thursday 8/1 to have the vehicle diagnosed and repaired. Service advisor Michele Dessert was assigned as the advisor for my 3PM appt. I arrived early at 2:15 and was checked in by an older gentleman standing outside at the service area. I proceeded inside and sat down. I eventually sought out Michele who stated she was leaving for a dental appt and gestured to Daimara. Michele proceeded to ask me who diagnosed the vehicle and how do I know that it was the windshield washer motor. She also asked who ordered the part. I explained that it's a known issue with the vehicle and the part has been on backorder for several months. I live over an hour away and wanted to be sure the part was available before diagnosis for obvious reasons. Her demeanor during this interaction was condescending. At approximately 345PM, Daimara called my name and stated my vehicle was ready and that the motor was replaced with the one I originally ordered. No charge warranty work. I drove out of the service reception area and tried to clean the windows to test the repair and no washer solution was spraying from the front or the rear. The issue persists and the repair was unsuccessful. I immediately called Crown Honda and asked the operator to connect me with Daimara. I let her know that the washer solution was not working and she stated the technician had it working after replacing the motor. She then stated I would need to bring the vehicle back to diagnose and suggested I come back the next day (Friday). I advised her that I have to work and I live an hour north of the dealership, but I could come back Saturday. She scheduled me for Saturday morning and I also requested a reimbursement for gas since the repair failed and I would need to come back again. I asked if the service manager was available to speak with to notify him of my concerns. Well, he was out that day due to an emergency. The next day, Daimara was trying to reach me to reschedule the service appt for the following Saturday because "we don't have a master technician working this Saturday". Really? I would think Saturday is the busiest day of the week for service appts and you would staff a master technician. This dealership provided a poor customer experience and I would recommend avoiding it for sales and service. More

John & Enver very good sales people they act like humans had a very good experience even when I come to have my service done this is a very good dealer had a very good experience even when I come to have my service done this is a very good dealer More