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Crown Cadillac

Watchung, NJ

4.8
263 Reviews

1584 Route 22

Watchung, NJ

07069

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263 Reviews of Crown Cadillac

September 18, 2023

Kevin, the salesman, was great and a very straightforward sale. The truck I purchased had 20,000 miles on it and looked great until it rained the first night I owned it to find out the back window leaks all More

by Brandon Fox
Purchase Time
Recommend Dealer
No
Employees Worked With
Kevin Bachorik
Sep 19, 2023 -

Crown Cadillac responded

Brandon- that is never a response we want to give our customers. Please reach out to our service department at your convenience so that we can get your truck into our shop and properly diagnose the issue for you. 908-561-2900 Emily Gross, Customer Experience Manager

Sep 19, 2023 -

Brandon Fox responded

Thank you Emily, I have been working with Kevin directly and he told me he is escalating this problem but as of right now they cannot help and any resolution I would pay for myself because it is too expensive to fix. Are you telling me something different?

Sep 19, 2023 -

Crown Cadillac responded

yes Brandon, I am. Kevin should have told you to come in so that we could diagnose it ourselves rather than just go by what the internet says. Just like any customer that comes in to our service department and says "Autozone scanned my car and this is what's wrong with it," we would still have to determine the root cause ourselves. I cannot guarantee that we will be able to fix your issue at no cost to you, but knowing what is actually wrong with the rear window of your truck is the first step.

September 18, 2023

My experience was very pleasant. I did not feel pressured to by my car at all. More

by Docbessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Amadi, Cynthia Avecillas
Sep 18, 2023 -

Crown Cadillac responded

We are happy to hear from you! Thank you for choosing Crown Cadillac and for sharing about your stellar sales experience. Safe travels ahead in your new ride!

September 18, 2023

It was great, John Oliver was awesome, I appreciated his thorough explanation of what was being done and why I needed the service. More

by ecnina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oliver, Mauro Digiuseppe
Sep 18, 2023 -

Crown Cadillac responded

We're glad to know that John provided you with a great experience at Crown Cadillac. We always aim for clear communication about our services. Thanks for your feedback!

September 06, 2023

Always a satisfied customer with confidence that my vehicle was properly serviced by experienced technicians. More

by Missjea002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Sep 06, 2023 -

Crown Cadillac responded

We're delighted to know you trust the Crown Cadillac team with your vehicle. Thank you for being a loyal customer and sharing this positive review!

August 29, 2023

I have being going to crown Cadillac since I bought my first truck from then in 2006 and ever since the service always excellent I would recommend crown Cadillac to any one More

by Winstonlhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 29, 2023 -

Crown Cadillac responded

It's an honor to have earned your longtime loyalty! Thank you for recommending Crown Cadillac. Safe travels, and we'll see you next time!

August 21, 2023

Service is always prompt & thorough. Very satisfied with crown sales & service departments! Always treated with utmost respect! More

by elspisso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez, Craig Sussner
Aug 22, 2023 -

Crown Cadillac responded

We're so glad to know you've had a positive experience with our sales and service departments at Crown Cadillac! We always aim for prompt, thorough service. Thanks for the review!

August 19, 2023

Great service advisor . Very helpful . Everyone is knowledgeable & explains thing in a good way . Will definitely recommend More

by blawlor32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Aug 21, 2023 -

Crown Cadillac responded

We're so glad to know you had a great experience with our service advisor at Crown Cadillac! We appreciate your recommendation and look forward to assisting you in the future.

August 16, 2023

Terrible service, dishonest service adviser said his name John I am not sure about his name , but I am sure he hate his management and this place , he treated us inappropriately and unprofessionally, he More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John , Mauro Digiuseppe
Aug 17, 2023 -

Crown Cadillac responded

Mel, I'm really sorry to read about your experience. It's important for us that all our customers are treated professionally and respectfully. Your feedback is valuable as it helps us improve our service quality. Please reach out so we can discuss this further and find a way to make things right for you - Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

August 16, 2023

I bought 4 Escalades from Crown Cadillac and I received A+ service over the last 13 years, I referred Crown Cadillac to all my family and friends. More

by ironmike8758
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John OCarroll, Freddy Baez, Wesley Jenkins
Aug 16, 2023 -

Crown Cadillac responded

We're so glad to know you've had a positive experience with us over the years at Crown Cadillac. Your referrals mean a lot and we look forward to continuing our A+ service for many more years!

August 16, 2023

All employees are professional, friendly and polite. I would recommend this dealership to anyone that’s interested in dealing with great people. More

by ckaas2grumpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Aug 16, 2023 -

Crown Cadillac responded

We're delighted to know you found our team at Crown Cadillac professional and friendly. Thanks for recommending us - we appreciate your support!

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