Crown Buick GMC

Trusted Service Had a list of concerns and each one was addressed with patience. Good communication and all efforts made to keep me on schedule. Great Service. Had a list of concerns and each one was addressed with patience. Good communication and all efforts made to keep me on schedule. Great Service. More

Easy Buy!!! Went looking for another car on the internet on Monday the 9th of Feb. Found it at Crown, in the "Used" lot. Sent an inquiry in and also applied for Went looking for another car on the internet on Monday the 9th of Feb. Found it at Crown, in the "Used" lot. Sent an inquiry in and also applied for financing. Got a call back about 11am from Tammy Wagner, wanting to know "when I could come in to see the car" I told her that if I came in, it would be to drive it away.... I explained I lived 40+ miles away, I had "reviewed" the car,(Carfax, Photo's and several on-line reviews). I also asked if my financing had gone through? Tammy said she would check and get back to me... Well the short of it is, Financing OK, Picked the car up the next morning, Tammy is AWESOME!, 90% of this done over the phone. She is one busy lady........but takes time for everyone of her customers... That takes talent.. I have worked on the customer care side of business for over 32 years. Tammy does it right. Crown does it right, from Management down. Highly recommend this dealership for Sales/Service More

Exceeded expectations!!! Purchased my "pre-owned" vehicle last week. Had a couple of problems with the the key remotes and a headlight. I also asked about the possiblility o Purchased my "pre-owned" vehicle last week. Had a couple of problems with the the key remotes and a headlight. I also asked about the possiblility of them balancing the front tires due to some shaking that occures when driving at highway speeds. Well, I was first met by the Service Manager then by Michael Gregory, Service Advisor. I apologize, I don't recall the Manager's name. These guys are GREAT. Michael not only assured me that everything would be taken care of. Everything was taken care of. Not only were the key remotes replaced, the tires rotated and balanced. A complete brake job done due to the condition they were in (I didn't even know about). One of the repairs took over night and I was provided a loaner, because I live about 40miles away. I have purchased new cars from dealers that haven't taken this type of care of the customer. I have nothing but praise for Crown. I have been on the Customer Care side of business for over 32 years. This organization has it right. From management down. They give their employees the knowledge and authority to take care of the customer. Whether it be in Sales or Service. They have a repeat customer here, on the first vist. Can't say enough about them. I was treated right from SALES through SERVICE. More

Exceeded Expectations On our way to St. Pete we had a problem with our 2008 Enclave. We were near Crown Buick. I called and had to leave a message. Bill Hevel called me bac On our way to St. Pete we had a problem with our 2008 Enclave. We were near Crown Buick. I called and had to leave a message. Bill Hevel called me back within 5 minutes. He told me to come right over. Bill greeted us and got the car right back. Brian Hartford analyzed the situation and had us back on the road in less than an hour. This was on Valentine's Saturday and my wife and I were still able to go have our day as planned. Great service. Great guys. Great experience. More

Great service! Brought my Impala in for recall issue and oil change. My car was ready to go 30 minutes quicker than estimated. Bill was fantastic to deal with and th Brought my Impala in for recall issue and oil change. My car was ready to go 30 minutes quicker than estimated. Bill was fantastic to deal with and the servise was great. More

Great Experience I will cut to the chase; my car buying experience at Crown GMC was excellent. My sales person, Eric Gerts, was friendly and helpful. He identified o I will cut to the chase; my car buying experience at Crown GMC was excellent. My sales person, Eric Gerts, was friendly and helpful. He identified our needs quickly and worked to get us out of the dealership within a few hours. I will definitely be a return customer. More

Beyond Happy Just picked up my 2015i Denali 2500 HD and love it! Ordered the truck in November, it was built on Jan 20th and my butt warming the seat just 15 days Just picked up my 2015i Denali 2500 HD and love it! Ordered the truck in November, it was built on Jan 20th and my butt warming the seat just 15 days later. Talk about "the new car smell"!! We ran into a minor issue while getting my truck and the general manager as well as my sales guy stepped right up, likes flies on poop! The did a great job of keeping me informed as to what was going on, and correcting the issue. They have guaranteed a customer for life. I highly recommend Crown Buick GMC!!!! More

No better place to go! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! More

Excellence I will continue to bring my vehicle to Crown Buick. I always get excellent customer service when I come through the door. Michael Gregory welcomes me I will continue to bring my vehicle to Crown Buick. I always get excellent customer service when I come through the door. Michael Gregory welcomes me with a smile and make me feel comfortable bringing my vehicle there. He is awesome. Thanks Michael for all you do. More

Our family will always use Crown for car needs My husband and I brought our Saturn Vue at Crown.We had to bring the vehicle back to Crown due to the transmission failed and the car was not drivable My husband and I brought our Saturn Vue at Crown.We had to bring the vehicle back to Crown due to the transmission failed and the car was not drivable. When we arrived with the car, which was being towed, the first man we spoke to in the service dept. was extremely rude and advised us that the warranty was not going to cover it because we did not have our tires rotated every 5000 miles. I was extremely upset and felt cheated and since we had only had the car for 9 months thought we were going to be paying for a car we couldn't drive, since we did not have the money to replace the transmission. Then my hero enters the picture!!! Greg Berry was kind and very sympathetic to our situation. He explained that if we took the car for oil changes they usually rotate the tires as well and sure enough when we called to see if we could get a copy of our receipts from the place they had also rotated the tires!!! Thanks to Greg we ended up paying only the deductible and the mechanics at Crown fixed our car so it runs like new!!! Greg replaced the entire transmission and gave us a beautiful 2015 Buick Enclave to drive until it was finished. We can't thank Greg enough and he saved Crown from losing some very unhappy customers. Everyone we have come across at Crown has been wonderful, except for that one bad experience. Now our whole family drives cars from Crown and we all have them serviced at Crown as well. Way to go Greg Berry!!!! More