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Crown Buick GMC
St. Petersburg, FL
3,703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,703 Reviews of Crown Buick GMC
December 06, 2016
Right on Time! Took my 2016 GMC Sierra in for a recall item. Made 10AM appointment. Bill Hevel saw me at 10:05 said the truck would be ready in 45 minutes. Truck was Took my 2016 GMC Sierra in for a recall item. Made 10AM appointment. Bill Hevel saw me at 10:05 said the truck would be ready in 45 minutes. Truck was ready in 39 minutes! Amazing, but true... Love when that happens, and that is rare when getting you vehicle serviced at any dealer. Thanks Crown! Gary Renfrow More
by Gary Renfrow
Employees Worked With
William Hevel
December 05, 2016
MULTIPLE SALES PROBLEMS Over 2+ weeks on phone with "Sarge" McCool prior to going into dealership, 800+ Credit, Retired Military, Ford Conquest Lease, numbers basically done Over 2+ weeks on phone with "Sarge" McCool prior to going into dealership, 800+ Credit, Retired Military, Ford Conquest Lease, numbers basically done & agreed to prior to walking in dealership. Basically walk in sign papers 1.5 hours at most per Sarge this would be the deal, my wife is coming off of 3 broken toes & is her first day back walking, Sarge, "I will have a golf cart for her and drive her right into the showroom, guess what no golf cart, no "Sarge", told him exactly what time we would be there. Had to ask for him and waited 15+ minutes for him to greet us. Sarge already had our SSN, I did credit aps online & he had copies of our insurance cards & driver licenses. Our 1 .5 hour visit turned into 4.5 hours because "Sarge" had lost our paperwork, we had to fill everything out all over like Brand New. Then "Sarge" plus 3 of his coworkers couldn't figure out how to pair our phones, so had to do that the next day via phone with Chris Sullo who was Exceptional at that task. Sarge forgot to tell me I would need a copy of my military paystub even though I had the GM Military Certificate already printed out from their military website which GM verifies??? I got "Sarge" the copies by 0700 the next morning and am harassed by "Sarge" for 3 more days saying that isn't the right copy????? My wife is taken into Finance ALONE without me and told to start to sign while "Sarge" and I were attempting to pair our phones, George from Finance had her signing her life away without me present???? The odometer miles on the new car were stated wrong on our new lease contract, 29 on car, paperwork said 5. Then we were turning our lease 2016 Buick Encore in and Sarge & I had talked about value of $20.5K, my wife was forced to sign lease turn in paperwork of $18.8K????? Disposition Fee of $495 was slid into the deal when "Sarge"& Craig Blacklidge/GM had specifically said it would not be in the deal, she was forced to sign by George while I was working on phones. Finally left dealership at 2315 hours (1115 PM for non military) and get 3 miles from dealership when "Sarge" calls us saying Turn Around, I got your 2nd key in my pocket, guess what, Turn Around, so 4.5 hours in all, way too long for a deal already done and 2 800+ Premier Credit Customers!!!! Then I receive an email from Craig Blacklidge next day asking me to not HURT them too BAD on the GM Survey, xxx?????? Thus I emailed Jim Myers, CEO with my concerns with no answer for 4 days and I then hear back from Joe Lamphier, VP, he offers us an additional $400 on our trade value and a $150 AMEX for our trouble with "Sarge". Thought that was good, then I see their "Black Friday" promotion where they are offering a $500 Visa card for vehicles purchased that weekend, due to our significant problems with our purchase I emailed Joe Lamphier and asked him whether he would do that for us, very short email received, NO Sorry!!!!! xxx Joe??????? More
by melusa1
Employees Worked With
Joe Lamphier/VP, Jim Myers/CEO, Mike Mathis, Craig Blacklidge, Lora Calhoun, George Kozlowski, Chris Sullo, Ramon "Sarge" McCool
December 05, 2016
Stellar experience! I called and made an appointment with Tony Clouse to see about leasing a new car. He was very knowledgeable and low key. I test drove and leased the I called and made an appointment with Tony Clouse to see about leasing a new car. He was very knowledgeable and low key. I test drove and leased the Buick Envision. Paperwork was handled quickly. Everyone at the dealership was friendly. I did not have to hang out for hours to get the deal done. I would highly recommend Tony specifically and Crown in general. Elizabeth Jost More
by Libby1
Employees Worked With
Tony Clouse
December 02, 2016
Service you'd want for your mother Called and got Lisa as our sales agent, she was pleasant and cared for my mother very gently. I'm in Illinois was completely at ease. Called and got Lisa as our sales agent, she was pleasant and cared for my mother very gently. I'm in Illinois was completely at ease. More
by lucinda hart
Employees Worked With
Lisa Guttery
December 02, 2016
Really great dealership! Bought my first car here and my dealer John Lajb helped me out tremendously in making sure I get the right car for me. Glad I came to Crown Buick GMC. Bought my first car here and my dealer John Lajb helped me out tremendously in making sure I get the right car for me. Glad I came to Crown Buick GMC. More
by Keddy22
Employees Worked With
John Lajb
November 30, 2016
Great Service Bill Hevel always goes above & beyond when we come in to have our vehicle serviced. He makes sure we are comfortable & well taken care of. He makes su Bill Hevel always goes above & beyond when we come in to have our vehicle serviced. He makes sure we are comfortable & well taken care of. He makes sure we fully understand what needs to be done, if there is a problem. He also listened well to any concerns we had. Any issues that came up, Bill addressed them & came up with a solution quickly. We would highly recommend him! More
by Patti Pat
Employees Worked With
William Hevel
November 29, 2016
Helpful and courteous Tom was very Courteous when my daughter purchased her Encore.Very knowledgeable of the product.Tom made sure she knew what every button controlled.I w Tom was very Courteous when my daughter purchased her Encore.Very knowledgeable of the product.Tom made sure she knew what every button controlled.I would recommend this dealership and Tom to anyone I knew.Thanks Tom for a great and easy experience . More
by Gizmo
Employees Worked With
Tom Chenel
November 26, 2016
Great Experience We immediately felt comfortable dealing with everyone at Crown Buick. John Lajb was our sales consultant and we couldn't have been more pleased. We We immediately felt comfortable dealing with everyone at Crown Buick. John Lajb was our sales consultant and we couldn't have been more pleased. We were interested in purchasing a certified used vehicle and John took great care in answering all our questions. He understood what we were looking for and helped find the perfect car for us. The Financial Services Manager John Peeples handled the final transaction smoothly and efficiently. We will need to trade in another of our vehicles in the not-too-distant future and we will definitely visit Crown Buick again. More
by Joyce C
Employees Worked With
John Lajb, John Peeples, Mr. Clark, Robert Patterson
November 26, 2016
Great service on a used car purchase John Lajb took great care of us when we bought a used car. He understood that we did want to take a long time and kept things moving quickly. I woul John Lajb took great care of us when we bought a used car. He understood that we did want to take a long time and kept things moving quickly. I would recommend him and Crown to anyone. More
by Cptmkg
Employees Worked With
John Lajb
November 26, 2016
Challenging transaction, except for John's excellent service We were greeted to the dealer by Tom Chenel, and introduced to John Lajb to assist us during our visit. John proved to be not only a friendly sales pe We were greeted to the dealer by Tom Chenel, and introduced to John Lajb to assist us during our visit. John proved to be not only a friendly sales person, but also a genuinely customer-centered employee. He made sure he answered all our questions, and went the extra mile to ensure that our concerns were addressed. He put all effort possible to facilitate our purchase (a clear contrast to the finance consultant, George K.!), even when our lack of knowledge of some steps in the process, and unexpected life situations (like temporarily loosing the registration for my new car) may have resulted in last minute changes. John is definitely a valuable asset to this dealer! Unfortunately, the whole experience can not be measured just by John's performance. I chose to finance the car through my credit union, and this seemed to put a damp on the transaction. I knew exactly what I wanted, how much I wanted to pay for it, and what extras I did not want included. And I had a financing deal approved by the credit union, but I was made feel guilty for doing this, rather than financing through the dealer. Instead of explaining what my options were to secure payment to the dealer (by the credit union), I kept listening to "this car is not paid for" and decided to not take the car home until that was cleared. It only took 4 days (going to the dealer every day after work, and spending 2-3 hrs. there)! If it was not for John's intervention, I would've considered the cancellation of the transaction (I did call the credit union to explore the possibility of cancelling the financing).Tom was also very helpful. Individualized care is not common now-a-days, but John definitely displayed just that. More
by patillas99
Employees Worked With
John Lajb (five stars), Tom Chenel
