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Crown Acura

Clearwater, FL

4.9
3,378 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 3,378 reviews

January 14, 2013

Great Customer Service and very accomodating. Very Great Customer Service and very accomodating. Very thorough and detailed. They explained everything in detail and made sure I understood everythin More

by SamanthaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Keith Ertell
Jan 16, 2013 -

Crown Acura responded

We would like to sincerely thank you for letting us know how we are doing. We realize that purchasing a vehicle is a big decision and we try to make the experience simple and informative. Thank you for choosing Crown Acura. Your Friends at Crown Acura

January 03, 2013

We had a great experience. Mark even answered my call on Christmas Eve when I had a question about my new truck. We have done business with Crown Kia and because of the great customer service we went to Cr More

by skecher04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 07, 2013 -

Crown Acura responded

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new truck. We love hearing from our customers and it is encouraging to know that we have exceeded your expectations. Please feel free to contact us if you have any more questions about your vehicle. Remember to visit our website to check out new service specials, money saving coupons and more. Your Friends at Crown Acura

January 03, 2013

Amazing experience!! My husband and I are very happy with the excellent service that Mark provided us, oh and we love the car to. Thank you for everything!!!! More

by Lpad
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 07, 2013 -

Crown Acura responded

Congratulations on your new car! We are glad you enjoyed your visit to Crown Acura. Enjoy your new vehicle and let us know if you need anything. Make sure you visit our website for service coupons when the time comes. Your Friends at Crown Acura

December 21, 2012

A plus dealership.. Very easy going no hassle dealership. This is the second Acura I own and love it. I gave what I thought were unreasonable demands, turns out they made it happen. I got a fully loaded 2013 More

by Rasor0331
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Morris, Keith Ertell
Dec 26, 2012 -

Crown Acura responded

Thank you for your time and kind review. We are pleased to hear that we were able to go above and beyond your expectations. We look forward to seeing you again when your new car is ready for its first service. Your Friends at Crown Acura

December 17, 2012

I went to Crown Acura looking for my first new car purchase ever. Sophie did a great job putting me at ease and helping me select a great new car. I appreciated her knowledge about the car and the br More

by twinbean02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Morris
Dec 18, 2012 -

Crown Acura responded

Congratulations on your first brand new car and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear Sophie Morris showed you how much we value our customers. Enjoy showing off your brand new Acura! Your Friends at Crown Acura

November 27, 2012

I just bought a beautiful BMW 530i from Chris Duncanson at Crown Acura. I want to thank him again for making car shopping a pleasant experience, I had been to 7 other dealerships before arriving at Crown. More

by srscarpitta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 27, 2012 -

Crown Acura responded

On behalf of everyone here at Crown Acura, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Chris was such a great help. Your Friends at Crown Acura

November 27, 2012

This is the 2nd car Richard has helped me to purchase. He was recommended by my sister and brother in law who have worked with Richard for years. I will recommend Richard to all my family and friends. More

by Melissa Rickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Richard Morris
Nov 29, 2012 -

Crown Acura responded

Thank you for your loyalty to Crown Acura and congratulations on your new car. It is great to hear that Richard was able to provide you with an excellent sales experience again. We truly appreciate your recommendation. Your Friends at Crown Acura

November 20, 2012

Very rude and un-professional. Very arrogant and straight forward to customer (JJ and Sue Ellen Rumpell. No room for bargain and very arrogant. I was almost about to buy. they lost a customer. Th More

by seli07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sue Ellen Rumple
Dec 05, 2012 -

Crown Acura responded

We apologize for your experience at Crown Acura. Please know that it is always our intention to provide our customers with a great experience, not a poor one. Following our first attempt to communicate with you regarding your experience, our general manager (Larry Rodgers) received an email from you. He wrote back to try to gain a better understanding of your situation. However, he has not heard back from his response and would still like to speak with you in order to address your concerns. Please contact Larry directly with your phone number at lrodgers@crowncars.com. We appreciate your feedback and we hope to speak with you soon.

November 12, 2012

I love the service & parts departments. They treat you fair & square. Prices are reasonable, service done correctly the first time, and customer service outstanding. I highly recommend Crown Acura. More

by racerrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken/parts, Mike P./ my mechanic & Joe Deluigi/service director
Nov 13, 2012 -

Crown Acura responded

Thank you for your review of our parts and service departments. We strive to provide the best possible customer service and we appreciate your business. We look forward to seeing you again. Your Friends at Crown Acura

November 04, 2012

I was truly impressed with how friendly and professional everyone was. I got the car I wanted at a GREAT price! John Pearson and JJ where great! I highly recommend Crown Acura! More

by ADooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pearson, Keith Amaral
Nov 05, 2012 -

Crown Acura responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help! Your Friends at Crown Acura

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