Crown Acura

great experience at Crown Acura Bought a 2014 acura tl with technology package and traded in my 2004 tl today 7/11/14 at Crown Acura in Clearwater florida...very pleased with the pro Bought a 2014 acura tl with technology package and traded in my 2004 tl today 7/11/14 at Crown Acura in Clearwater florida...very pleased with the professional service and knowledgeable staff....our sales associate Gillian Barnes was engaging, courteous, respectful, and had a wealth of knowledge about the acuras we expressed interest in....she also went out of her way to make sure we were comfortable, offering us refreshments, etc....she made our experience at Crown Acura an exceptional one...I also want to mention the excellent interactions we had with Carl Mitchell who was the used car sales manager...he was friendly, patient, and willing to work with us to arrive at an acceptable price for our trade in as well as our new car....Dr. Earl Teller More

Amazing Car Buying Experience I was a Ford person after having bought mine 13 years ago...that's where I started when I decided to buy a new vehicle. The dealership in St. Pete di I was a Ford person after having bought mine 13 years ago...that's where I started when I decided to buy a new vehicle. The dealership in St. Pete did everything to make me NOT buy another Ford. After 3 visits to the dealership I decided these people will never listen to what I want or what I can afford. I took a trip in a friend's Acura and was wowed! I came home & did some research- NEVER thought I could afford this car. Emailed the dealership & got an immediate response - made an appointment and a few days later I met Sophie in person. She actually offered to stay late on a holiday weekend to meet with me. She is so pleasant and REAL. Sophie knew the vehicle I was interested in and had it cooled & ready to drive - something the other dealership should figure out. Sophie absolutely KNOWS the product-during the test drive she spoke about the vehicle and all of it's safety features. When we returned to the showroom she worked with me to get my payment exactly where I wanted it under absolutely no pressure. We chatted about our families and it was so comfortable. Sophie is so friendly and professional, definitely not the stereotypical "car sales person" ! My experience with Evelyn was equally pleasant-not usually the case with the "finance person"! The entire transaction took a little over 3 hours - which included my other half driving home & back to get my trade. Sophie is one in a million. I LOVE my Acura RDX and will see her in 3 years to get my next Acura. She has made me a customer for life. You have a fantastic dealership and a model business which should be emulated. Many thanks. Gail More

Excellent experience at Crown Acura Went to Crown Acura to look at the Acura ILX. My wife wanted to see the car. I called Chris Duncanson, my salesman. As usual, Chris displayed his p Went to Crown Acura to look at the Acura ILX. My wife wanted to see the car. I called Chris Duncanson, my salesman. As usual, Chris displayed his professionalism and experience by walking us through the pricing and lease for the car. Within a very short time, we agreed on a deal with Chris and John Pearson. This will be the fifth Acura I have leased through Chris and Crown Acura. I don't even shop. I know I will receive the best deal. The closing was smooth. John Leinbach, and Keith Amaral, had all the paperwork prepared and we were done in a very short time. I have been a customer of Crown for approximately 14 years. When Service is required, i call John Shaw, and I know my needs will be taken care of. If you ever want an Acura, there is no other place to go. More

Best salesman ever Richard was the best salesman I ever. his knowledge and his overall kindness gave me the experience.my next purchase will be with Richard Morris. Richard was the best salesman I ever. his knowledge and his overall kindness gave me the experience.my next purchase will be with Richard Morris. More

Comparison of two experiences I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar quoted a price at a $2,170 savings of MSRP and connected me to Crown Acura in Clearwater. Costco AutoProgram connected me with Regal Acura in Lakeland, which quoted me a $4,466 discount, twice as large as TrueCar’s. I checked with both dealerships and both promised they had precisely the car I was looking for precisely at the price they advertised. I first scheduled an appointment with Regal in Lakeland as they offered a bigger discount. The dealership was empty. Kendall Miller and Raj Abraham greeted us cordially and friendly, offered coffee, and a ride in a car that was already prepared for us. Then it turned out that they did not have the car they earlier said they had it in stock. At that point Mr. Abraham brought two (!) sales managers who tried to sell me a newer model of the same car, at a higher cost. They blamed their “confused” staff and large and complex inventory for incompetence and incorrect price advertisement. It was a demeaning and insulting experience of over-promise, under-delivery, blame-shifting, and waste of time. It may explain why Regal dealership was empty when we visited it. I left without a car and scheduled my next appointment with Crown Acura the same day. Gillian Barnes, a Crown Acura Sales Consultant, had the car as promised and presented it in the most professional way. The car was priced exactly as advertised by TrueCar and I drove it off the lot the same day. In conclusion, both Costco AutoProgram and Regal Acura in Lakeland have lots to learn from TrueCar and Crown Acura in Clearwater. More

Finally a painless car buying experience I normally don't take the time to do reviews unless something is either really great or really bad. I had such a good experience leasing a new car fr I normally don't take the time to do reviews unless something is either really great or really bad. I had such a good experience leasing a new car from Crown that I had to do a review. I came in with all my notes ready to haggle and spend a long Saturday afternoon trying to hammer out a deal. I was pleasantly surprised when Chris Duncanson, my sale guy, started walking me through the process. He explained all the numbers to me and I will say they matched what I was looking for without evening having to haggle. He was really great through the whole thing, going out of his way to make sure i was comfortable with everything. I can tell he's customer oriented and not just trying to sell me something to make a quick buck. Then I had a similar experience with the Finance Manager who didn't try to hard sell me on any of the extra options. Again it was quick and painless. Overall I can really tell these guys want me as a customer and are extremely service oriented. Two thumbs up! More

Great Experience I love to get a new car, but usually hate the process to find and buy the car. I'm sure I am not alone. My car shopping fears have changed. What ma I love to get a new car, but usually hate the process to find and buy the car. I'm sure I am not alone. My car shopping fears have changed. What made this experience different was Acura and their customer service. Aura was the third car dealer we visited. I went in having done my research for the MDX online. It was high on my list that included cars from BMW and Infinity. Richard Morris was our sales person. After talking and joking with him I knew I felt at ease, truly. The process took a few weeks due to my schedule and in that time I never felt pressured or hounded. Richard (and Sue Ellen) were more than helpful answering all our questions again without that added feeling of the past typical sales pitches I've experienced with other dealers. Once we committed to a specific MDX and had the pleasure of working with the finance department (Keith, John and Evelyn), I was again pleasantly surprised to find the experience friendly and relaxing. I look forward to future purchases with Richard and will continue to recommend him to all our friends. More

Loved this place! I highly recommend this place and all of the employees I dealt with on my visit. My mother has been to this dealership previously, and on this visit w I highly recommend this place and all of the employees I dealt with on my visit. My mother has been to this dealership previously, and on this visit we were trading in her Aacura MDX for a new model. I purchased my mother's trade-in, and these guys made it a breeze. We had a great time while there, and would definitely do business with them again! More

2014 Acura TSX Looked for a while for a white acura tsx in the orlando area. They were either sold quickly or just not enough around this area. Crown Acura had a l Looked for a while for a white acura tsx in the orlando area. They were either sold quickly or just not enough around this area. Crown Acura had a lot of choices. Gillian was very nice & helpful as was Sue Ellen & Keith. Never thought I'd buy a brand new car, but couldn't resist the .09% financing Acura offered. More

Superior service, knowledge of product, understanding This is the fourth car I've purchased or leased from Crown Acura in Clearwater. Going to this dealership involves a long drive for me, but it's always This is the fourth car I've purchased or leased from Crown Acura in Clearwater. Going to this dealership involves a long drive for me, but it's always been worth it, and especially so this trip. I consider Chris Duncanson the best car salesperson I've ever worked with, and that is saying something because all of the sales people I've dealt with at Crown Acura have been great. Chris was thoroughly engaged during the whole process, easy to understand, with great knowledge of Acuras. He wasn't just someone who had been trained in customer service; he has an innate understanding of what it means to work with people. His patience was also deeply appreciated. I would highly recommend Crown Acura--and most definitely Chris Duncanson. More