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Crown Acura
Clearwater, FL
3,447 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 10:00 AM - 5:00 AM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,447 reviews
June 11, 2015
Great service, great product. We were looking for a midsize luxury SUV. Once my wife found the Acura she was hooked on it. Gillian and Gary both worked with us on this. Gary too We were looking for a midsize luxury SUV. Once my wife found the Acura she was hooked on it. Gillian and Gary both worked with us on this. Gary took her for the test drive and explained the car and options. The only problem we had was the car was not available in the colors that my wife wanted. Turns out, and we confirmed this, there were only 2 cars in her color selection in the state of Florida. That did not stop them. The dealership arranged a deal with the nearest dealership that had one, 103 miles away, and got the car in for my wife. Because of how this deal was done, they asked for a deposit on the car. Something I could fully understand. We left our trade with them. In the meantime, they gave us a brand new Acura as a loaner car till hers came in. When Gillian called and told us the car was available, we scheduled a time to come in and finish all the paperwork. When we got there, Dana had everything lined up for us. While there was a lot of signing of papers, it was still only a 15 minute stop on our way to ownership. Also, while it is Dana's job to try to sell us add on services and programs, she is not high pressure and allowed us to break out and pay for just the portion we wanted. Prepaid service and maintenance. After all the paperwork, Gillian took my wife and I out to the car, where she had already transferred out plates and the self adhesive sunpass to the new car. She spent about 45 minutes going through every option on the car with my wife and even made sure all the seat memories, radio channels, Bluetooth, and phone options were properly set. By far, the most thorough introduction to a new car we had ever experienced. To sum it all up, from the first time we walked in, to when we pulled off the lot in a brand new RDX, this was a 5 star experience. I highly recommend working with Gillian, Gary, and the whole team at this dealership. More
by eflyer
June 11, 2015
My 2010 Acura was repaired in a timely manner while I was given a rental so I could go back to work. John Shaw was most helpful in offering suggestions for the ab was repaired in a timely manner while I was given a rental so I could go back to work. John Shaw was most helpful in offering suggestions for the above work to be done in anticipation of an upcoming road trip. Thanks a bunch! More
by jennyholmes
Employees Worked With
June 08, 2015
Excellent Experience! / Awesome Dealership & People Another AWESOME car buying experience @ Crown Acura. Thank You so much Charles Johnson, John Pearson, Dana Lore and John Shaw for a hassle-free encou Another AWESOME car buying experience @ Crown Acura. Thank You so much Charles Johnson, John Pearson, Dana Lore and John Shaw for a hassle-free encounter. My many thanks also go out to Brian Clausen, John Schnepp and the rest of the Crown Acura staff. I absolutely LOVE my new ILX. More
by CMF178
Employees Worked With
Other Employees :
John Pearson, John Schnepp, Brian Clausen, Charles Johnson, Dana Lore
June 05, 2015
Great people, great place! I recently bought a car at crown Acura and I am very happy with my choice. Great place, professional staff, especially Lennie Harrison - he is smart, I recently bought a car at crown Acura and I am very happy with my choice. Great place, professional staff, especially Lennie Harrison - he is smart, very fun to work with and, the most important, he is not annoying. In most other places salespeople are very selfish, don't even let you to look at the car, literally trying to shove it down to your throat. They call you almost every day and this is very annoying. I enjoy doing business with Crown Acura. Other dealerships around should take example from them. Denis. More
by Eastbay
Employees Worked With
Lennard Harrison
June 04, 2015
Excellent Service I was in for routine service. Dan Victory is always pleasant to work with. He takes care of my car and provides excellent customer service. Thanks, I was in for routine service. Dan Victory is always pleasant to work with. He takes care of my car and provides excellent customer service. Thanks, Dan! More
by Acuragal
Employees Worked With
Dan Victory
June 04, 2015
excellent- they treat you like family Long time crown acura customer, the people here have worked here a long time and really actually care about you!!! The managers Sue Ellen and John Pea Long time crown acura customer, the people here have worked here a long time and really actually care about you!!! The managers Sue Ellen and John Pearson are so kind and friendly; and my salesperson Richard Morris is absolutely amazing!!! He is so patient with me during the car selection process; and these people really know about SERVICE AFTER THE SALE! They want you to be happy with your purchase! The business manager Dana is also always a pleasure to deal with- always happy and smiling! If your looking for a dealership that CARES ABOUT YOU, pick CROWN ACURA! (Family has purchased 7 vehicles from Crown Acura) -bradley More
by Bradleysadeghpour
June 02, 2015
Great Experience What a relief to find a Dealership that not only made us feel at home but made the whole experience very pleasant. Naveed Kanchwala was our salesman.. What a relief to find a Dealership that not only made us feel at home but made the whole experience very pleasant. Naveed Kanchwala was our salesman... Not only did he answer all our questions but made sure to quickly introduce us to the Sales manager (Sue Ellen Rumple) and the Service Adviser (Brian Clausen) who were also fantastic. I will definitely be back for my next car as well as highly recommend them to anyone looking... Chris More
by Chris
Employees Worked With
Sue Ellen Rumple, Brian Clausen, Lisa Henderson
May 28, 2015
Great purchase experience I had the pleasure of working with Gillian Barnes in my purchase of a new Acura. I always dread the process of trading in a vehicle and purchasing a I had the pleasure of working with Gillian Barnes in my purchase of a new Acura. I always dread the process of trading in a vehicle and purchasing a new one because, historically, it's been a very painful experience. To my surprise, that was not the case at Crown Acura. Gillian was ever professional and exceptionally knowledgeable about the vehicles. She is a delightful person with a warm personality and a great sense of humor. And, perhaps most importantly, I had done quite a bit of research and feel confidant that I received a fair price for my trade and paid a fair price for my MDX. I highly recommend Gillian Barnes and Crown Acura. More
by Linda A.
Employees Worked With
May 26, 2015
Great Experience and Service! Purchased new vehicle at Crown Acura with Chris Duncanson. Chris was fantastic, easy to work with, and very knowledgeable. He was in constant communic Purchased new vehicle at Crown Acura with Chris Duncanson. Chris was fantastic, easy to work with, and very knowledgeable. He was in constant communication with us throughout the entire process and was very thorough in reviewing our new car details, features, etc. Easiest car buying experience I've had! Thank you Crown Acura & Chris! More
by greekhunny
Employees Worked With
May 24, 2015
excellent service, I recently had my 2013 RDX serviced with John Shaw and he continues to provide the same superb, excellent, comprehensive, and convenient care he has g I recently had my 2013 RDX serviced with John Shaw and he continues to provide the same superb, excellent, comprehensive, and convenient care he has given me and my Acuras for the last 11+ years. He kept my 2004 MDX running wonderfully and reliably for many years and that was the main reason I stayed with Acura when I was ready to downsize and get into a lower mileage car. I look forward to running my RDX as long or longer than my MDX, thanks to John. Jan H. More
by OZ
Employees Worked With
