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Crown Acura
Clearwater, FL
3,425 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 10:00 AM - 5:00 AM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,425 reviews
June 14, 2016
Another awesome experience! This is my second purchase with Charles Johnson. I will only recommend him to my friends and family. I travel a distance just to work with him because This is my second purchase with Charles Johnson. I will only recommend him to my friends and family. I travel a distance just to work with him because he always takes care of my family! Customer service is excellent. No hassle just fast and friendly service. No matter what I bring to the table he always works a deal! I truly feel he looks out for my best interests when purchasing! If you are thinking of purchasing from Crown call Charles you will not be disappointed!! More
by jescobar14
Employees Worked With
Charles Johnson
June 01, 2016
I Keep Coming Back I have leased several MDXs from Chris Duncanson, and my husband bought an MDX from him as well a few years ago. We went to several Acura dealerships I have leased several MDXs from Chris Duncanson, and my husband bought an MDX from him as well a few years ago. We went to several Acura dealerships and did not find the customer service to be near what it is at Crown. From the leasing/purchasing process to regular service visits, everyone at Crown has been a pleasure. Chris made numerous telephone calls to us to let us know ahead of time what some options would be. When I came in, although Chris was with another customer, he came over and checked on me to let me know I wouldn't wait long. Chris has made several follow up telephone calls and I will stop in to see him soon. More
by Dianne2016
Employees Worked With
May 24, 2016
Great sales experience My sales rep, Sophie Morris was so easy to work with. She was very patient and answered all my questions never rushing me. The process of buying my u My sales rep, Sophie Morris was so easy to work with. She was very patient and answered all my questions never rushing me. The process of buying my used Acura was simple, no hassle and no pressure. I appreciated not only Sophies professionalism but the whole staff. My daughter recommended Crown Acura to me and I would recommend Crown Acura and Sophie Morris to my friends. More
by DHUPP
Employees Worked With
May 23, 2016
New 2016 RDX Lease This is my 4th lease from Crown Acura; this time a 2016 RDX. Chris Duncanson is my man! He is a true sales professional who work hard to accommodate y This is my 4th lease from Crown Acura; this time a 2016 RDX. Chris Duncanson is my man! He is a true sales professional who work hard to accommodate you as a customer. For a smooth purchasing or leasing experience I would highly recommend Chris. More
by Moshe G
May 22, 2016
Amazing Experiences Our regular service representative is Brian Clausen and I could not be more happy about this. Brian is a guy I know I can trust. When I go in for serv Our regular service representative is Brian Clausen and I could not be more happy about this. Brian is a guy I know I can trust. When I go in for service he is always pleasant and never tries to sell me more than I need. When my wife had to go in the other day to check the brakes he explained that we didn't need new ones, they would be fine for a while it was just dust between the parts. She came home amazed because other mechanics would've just told her we needed new brakes. Brian has consistently been honest and dependable. I've even been there to witness him juggling multiple clients of other representatives who were out and he held his composure and professionalism. I'll never go anywhere else for service. He's the best in the area, of this I'm sure. More
by DavidJ
Employees Worked With
Brian Clausen
May 04, 2016
Not taken for a ride!!!!!! So my usual "advisor" was on vacation. I was blessed to have Brian Bennett as my "advisor." I brought my car in for an oil change, and because of a v So my usual "advisor" was on vacation. I was blessed to have Brian Bennett as my "advisor." I brought my car in for an oil change, and because of a valve ticking noise, plus it was hesitating. I explained to Brian that I have an extended warranty now so I'm not sure how this whole thing will pan out financially for me. Brian explains that for each diagnostic is like an $80 or $85 fee (I forget which) plus of course then fixing the issue which he would potentially call in to the warranty company. For the most part he says that because valves are under "maintenance" it may not be covered. Well Brian does the proverbial check around the car. He taps on the window for me to come outside. My car is running with the valves ticking. He then asks me if this is the noise that I'm talking about. I say, "Yes." He says, "Well, we don't need to hit with you a diagnostic if that's obviously the valve, but let me get a mechanic." I go back inside and wait. Brian walks in and says that the mechanic states that the noise is pretty normal for the TL and that its more an issue with a dirty throttle body. Brian asks have I ever had it cleaned. I say no. (The car has 57,000 miles). So instead of taking me for a ride with two separate diagnostic fees and potentially adjusting the valves and of course the valve gasket replacement also because they got everything apart so might as well; he suggests a fuel system cleanse. Well not only was Brian and the mechanic (not sure who but I hope he gets kudos or credit as well) honest and concerned about the pocketbook and not conjuring stuff up, the problem was fixed with the fuel cleanse. No ticking and no hesitation and definitely not taken for a ride, financially. No need to involve the extended warranty company. Plus, I was given a loaner to run around in. Must say excellent service from Crown. Most people have bad stories about car dealers and the service department as well as mechanics in general. But those are the few who mess it up for the others who just want to make an honest living. Very comfortable and very appreciative of the whole service department there More
by MalV
Employees Worked With
Mechanic who was honest enough to tell Brian Bennett that its more of a dirty throttle body issue, Brian Bennett
April 28, 2016
Excellent Service! It was a pleasure working with Gillian Barnes of Crown Acura! I have purchased and leased numerous cars throughout my lifetime and working with Gillia It was a pleasure working with Gillian Barnes of Crown Acura! I have purchased and leased numerous cars throughout my lifetime and working with Gillian was a true pleasure. Our communications were clear and extremely prompt, the paperwork was quick and efficient and her product knowledge was exemplary. I felt she was fair, honest and overall a very smart, friendly person. Highly recommended! More
by AnneK
Employees Worked With
April 21, 2016
Efficient and Professional Service Recently leased a 2016 MDX from Chris Duncanson. The entire process was outstanding. Chris was very thorough in showing us the RDX and MDX. He answere Recently leased a 2016 MDX from Chris Duncanson. The entire process was outstanding. Chris was very thorough in showing us the RDX and MDX. He answered all questions with great knowledge. Chris was very professional and never pressured us in the decision making process.The sales manager John Pearson also made sure to introduce himself to us and answer any and all questions. We have bought and leased various cars in the past and this experience rates at the top. We would highly recommend Chris and the staff at Crown Acura. More
by DM
April 17, 2016
Great Service, Above and Beyond I recently leased a 2016 Acura TLX from Crown Acura to replace my previous leased vehicle (2014 Mazda 6.) I had to return the Mazda in good condition I recently leased a 2016 Acura TLX from Crown Acura to replace my previous leased vehicle (2014 Mazda 6.) I had to return the Mazda in good condition and Brian Clausen went above and beyond to make sure that that the vehicle was in perfect shape to minimize my problems turning the car back in. This is fantastic because it is not an Acura and, not was not Crown's job. Nevertheless, the experience was superb. I cannot wait to have my new Acura serviced by Crown, and by Brian in particular. Crown Acura surely knows how to make customers for life. Way to go guys! More
by mangel.888@gmail.com
Employees Worked With
Brian Clausen
April 13, 2016
Excellent customer service, It was very good experience and I will go again whenever I need new car. Very friendly atmosphere, well organized paper work , easy to negotiate . It was very good experience and I will go again whenever I need new car. Very friendly atmosphere, well organized paper work , easy to negotiate . More
by MAM
