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Crown Acura
Clearwater, FL
3,425 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 10:00 AM - 5:00 AM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,425 reviews
August 13, 2016
Short sighted thinking I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and i I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and it completely died in Orlando. I had it towed to Sanford to get it fixed. I have invested a considerable amount of time (with my brand new car)driving back and forth to dealers, stranded on the side of the road, calling and waiting for the tow truck, and sitting in the waiting room...a grand total of about 17 hours. Who's responsible for that? This last time, they gave me a loaner car for the time the car was being worked on. During that time, someone backed into me and created 214 dollars worth of damage. I realize that I was loaned the car under the assumption that I would return it in the same condition that I received it, although shouldn't there be some good faith for the time that I have spent with the issues. When I asked about them absorbing the 214 dollar cost, I was told that the manager, John Schnepp, felt I should be responsible for it. I'm 42 years old and probably will buy 5-6 more new cars in my lifetime. Enjoy the 214 dollars John! I guess I will go to Lexus or Infinity next time. Food for thought, future customers! More
by Ryanglazier
Employees Worked With
John Schnepp
August 11, 2016
Crown Acura/gillian barnes Crown was professional, helpful, honest and open. Gillian Barnes was one of the finest salespeople I have ever come across....in the car business or e Crown was professional, helpful, honest and open. Gillian Barnes was one of the finest salespeople I have ever come across....in the car business or elsewhere. She knew her product, picked up on our needs and wants and could not do more. We did not buy for a couple of reasons, but that was certainly not the fault of the dealer or Gillian. She would be an asset no matter where she worked or in what field. Highly intelligent, well spoken, knew how to put us at ease-what an asset. More
by serious customer
Employees Worked With
July 30, 2016
Top Notch! Shout out to Richard Morris for his superior customer service today at Crown Acura! We were instantly greeted by Richard who, without being the overbe Shout out to Richard Morris for his superior customer service today at Crown Acura! We were instantly greeted by Richard who, without being the overbearing salesman, quickly answered all our questions and provided an excellent overview of our options based on our needs. He was courteous, informative and a true pleasure to work with. We purchased from Crown for the first time today, but I know it won't be the last!! More
by Kevmat2
Employees Worked With
July 28, 2016
Great Experience leasing 2017 Acura MDX through Gary Scott I have owned Acura cars since 1985 (Legend, RL, NSX, MDX), but switched to Range Rover for 3 years. The Evoque was fun but too small. When I saw the I have owned Acura cars since 1985 (Legend, RL, NSX, MDX), but switched to Range Rover for 3 years. The Evoque was fun but too small. When I saw the 2017 MDX and its redesigned front grill, I stopped by Crown Acura to check it out. Gary Scott did a great job of welcoming me back to Acura. He was helpful without being pushy, patient in updating me on the latest technology options, and thoughtful in arranging a new lease (also paid off the remaining few months on my Range Rover). I am glad I rejoined the Acura team. The 2017 MDX with Technology Package has all the features I was looking for, and is a dream to drive. Thanks, Gary Scott, for being my new friend at Acura. More
by Boatermichael
Employees Worked With
Gary Scott is in Sales not Service, Gary Scott
July 26, 2016
Great customer service Charles Johnson Charles took us through the entire buying process explaining every step.we have never had a better car buying experience than this on Charles Johnson Charles took us through the entire buying process explaining every step.we have never had a better car buying experience than this one. Charles is an excellent salesman and a good guy. More
by Acura
Employees Worked With
Charles Johnson
July 15, 2016
Wonderful Experience My husband and I went to look at a 2010 Ford Expedition. Eric was very friendly, professional, prepared and, very attentive to any questions we asked My husband and I went to look at a 2010 Ford Expedition. Eric was very friendly, professional, prepared and, very attentive to any questions we asked. We highly recommend this place for anyone who wants to purchase a car stress free. More
by pmhernandez86
Employees Worked With
Eric Ryan
July 09, 2016
Unreliable servive department My car died this morning. I called at 12:15 this afternoon. All lines were busy, so I left a message. I am stranded, and as of 3:15 have not heard a w My car died this morning. I called at 12:15 this afternoon. All lines were busy, so I left a message. I am stranded, and as of 3:15 have not heard a word back. Thank God for Tires Plus or I'd have no way to work tomorrow. If I can't rely on a place to even return a phone call I sure won't rely on them to fix anything. More
by Dennis
Employees Worked With
John Schnepp, Adrian Quirk
July 02, 2016
The Best, By Far !!! I recently visited Chris at Crown Acura Clearwater. I have known Chris for several years He assisted me in the past with the purchase of a vehicle. Ch I recently visited Chris at Crown Acura Clearwater. I have known Chris for several years He assisted me in the past with the purchase of a vehicle. Chris is very courteous and very professional in all ways He goes above and beyond to help his client get what they need and want He is not pushy and listens and respects your needs. He does his very best at making it happen! He has even worked for me on his day off by calling and meeting with me. I have never net anyone in sales to go out of their way for a client. I would highly recommend Chris to anyone I know they wold not be dissatisfied He truly is excellent! Thank You Chris for all your efforts! Sincerely, Angela D. from Dunedin,FL More
by angmarie
Employees Worked With
June 28, 2016
Going down hill We have owned Acura's for years and have bought them for the safety and customer service. The service was outstanding however now its terrible, my las We have owned Acura's for years and have bought them for the safety and customer service. The service was outstanding however now its terrible, my last two service appointments were supposed to be 2 hours and 5 hours later not even a phone call, then in the end they just wanted to sell me more service. My time is valuable but Crown doesnt care. My son drives the TSX the car interior is falling apart cracking at the seams and bubbling up in the back, this started when the car was only 3 years old and we had it replaced then, now its even worse. I just traded in my RDX for a Lexus. Never going back to Acura unless they change. More
by Connie
Employees Worked With
Not listed
June 27, 2016
Easy and Seamless This past weekend my wife and I went to look at an Acura. Chris looked after us and was very professional and prepared. The trade in value on our car This past weekend my wife and I went to look at an Acura. Chris looked after us and was very professional and prepared. The trade in value on our car was fair and it was a great buying experience. Chris is a real pro and we look forward to working with him again in the future! More
by SatifiedinDunedin
Employees Worked With
