Crown Acura

John Shaw is a professional and committed to his work. Excellent customer service. Great job! Excellent customer service. Great job! More

Bart again was amazing! I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. Wit I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. With Barts reassurance we proceeded with the patchwork. They did an AMAZING job. The rim looks brand new. I also had a car sensor issue and Bart went out of his way to fix that for me as well! I couldn’t thank Bart enough for everything he’s done for me so far! He is a great asset to Acura. I trust him and his judgement! THANK YOU BART! More

Hands down the best car-buying experience I've ever had. Chris Duncanson was thorough, professional, and ensured all of our needs were met. I won't go anywhere else. Chris Duncanson was thorough, professional, and ensured all of our needs were met. I won't go anywhere else. More

Thank you Sophie and Mike for a great experience. Fast efficient and a true pleasure to do business with you! Love the new MDX, sending all my friends your way!! Fast efficient and a true pleasure to do business with you! Love the new MDX, sending all my friends your way!! More

Exemplary Sales Support! Special thanks to wonderful Richard Morris for his unswervingly upbeat and exemplary assistance in ensuring I received a new RDX to replace the on Special thanks to wonderful Richard Morris for his unswervingly upbeat and exemplary assistance in ensuring I received a new RDX to replace the one that was damaged beyond repair by Hurricane Helene’s saltwater flooding. The back-to-back Hurricanes of Helene and Milton were especially stressful and had no comparison for the Tampa Bay Area. Richard was super organized and seemingly undaunted in working the process to secure my new RDX, reserve it with a deposit until my insurance claim cleared, and get the paperwork underway expeditiously! It was a whirlwind and Richard was terrific throughout all of it! He had my new RDX detailed and all ready and waiting for me. I truly appreciate everything Richard did to make the aftermath of this unexpected situation such a pleasure! More

Kind and Knowledgeable! ! Once again, I’ve had the pleasure and privilege of seeing first-hand General Manager Sophie Morris skillfully employing her Chief Executive tale ! Once again, I’ve had the pleasure and privilege of seeing first-hand General Manager Sophie Morris skillfully employing her Chief Executive talents!! This time it was during an unprecedented one-two hurricane crisis (Helene followed by Milton) in which Sophie ensured both her customers—and her team members— were supported and cared for by whatever options best suited their needs. She quickly assessed the evolving crisis and was already tapping her statewide (and beyond) dealer network to obtain additional vehicles that she knew would be necessary to help out so many of her customers after Helene’s flooding and Milton’s damaging wind gusts. Her savvy strategizing was key to assisting so many of us in expediting our efforts to receive a replacement vehicle (of the same quality, model and even color!) as our insurance claims were being processed. Her quick thinking was especially prescient given how quickly rental cars became a scarce commodity in the entire Tampa Bay area. Sophie is as super sweet as she is savvy—she truly helped set the tone with her leadership in making sure all her colleagues at Crown Acura had what they needed in terms of service, sales and financial to offer as many options as possible that were tailored to the needs of each client’s circumstances. And she did this while also supporting members of her own team who were impacted by these beastly hurricanes—they also had damaged or lost homes and vehicles. Thank you again Sophie for your genuine caring and to your entire team of SUPERB professionals!! More

Above and Beyond Post-Hurricane(s) 27 Sept-14 Oct Two monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly c monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly coordinated all facets of the Insurance claim processing (including taking endless phone calls with insurance reps, etc) for my saltwater-flooded RDX which was deemed a total loss. I’ve been with John for over a decade and I’m now on my fourth RDX. I’m not exaggerating when I say that no matter the situation John’s impressive and he makes everything seem so effortless when you know it’s complicated and truly a lot of work behind the scenes. I couldn’t be more grateful for all he did to assist me from the moment I contacted him the morning after Helene while we were both dealing with my Insurance representatives and working to find a tow truck company available to take my RDX to Crown. John was so understanding and already working to expedite the process. (And he was expertly juggling all this when there were so many other clients who were in similar situations with flooded cars being brought in). Of course, John didn’t stop there with the Service aspect—he was also instrumental in ensuring I was immediately in process for a new replacement RDX. He had already engaged the wonderful Crown General Manager Sophie Morris and Sales Advisor Richard Morris to assist me! Thank you yet again John —you’re superb and the entire team at Crown is exceptional when it comes to looking out for your customers. Even epic hurricanes can’t deter you!! More

I had a recall part on my Integra; and Bart made sure to get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great ca get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great care of my car after the service and even washed it for me! The details don’t go unnoticed and thank you Bart for being the BEST! More

John Shaw was my service advisor on October 5, 2024. I had my vehicle towed there overnight with a flat tire. He was very punctual with his responses and promised to have me out the same day. He fulfill I had my vehicle towed there overnight with a flat tire. He was very punctual with his responses and promised to have me out the same day. He fulfilled his promise and I was back on the road within three hours. I highly recommend Crown Acura in Clearwater. More