Crossroads INFINITI of Raleigh

Unprofessional after the sale. Disappointing. I was waiting for the dealership to redeem themselves after they have failed to provide me with my license plate and my title. After my 30 day tag ex I was waiting for the dealership to redeem themselves after they have failed to provide me with my license plate and my title. After my 30 day tag expired and no one contacted me I reached out to them and it took emailing everyone including the GM to get a response. Their fix was to provide me with a 96 hour permit (7 more days). That has now expired and there has been no follow up from the dealership. No tag. No title. It is now illegal to drive the car I paid for and they have the money for. Why is this still my responsibility to follow up? Very unprofessional and very disappointed in the service I'm receiving. It has ruined the entire experience. UPDATE: After contacting them once again and letting them know I was going to call their inspector they came up with the tag later that night. More

Another great experience at Crossroads Infiniti of Raleigh I have dealt with these guys for about 5 years, after the initial purchase of a M45 Sport sedan. They gave me a great deal on the M45, helped me with I have dealt with these guys for about 5 years, after the initial purchase of a M45 Sport sedan. They gave me a great deal on the M45, helped me with all warranty and service issues including things I have had problems with on previous vehicles/other dealers. Overall, they have done a bangup job on both sales and service.. so much that I bought a second car from them! The new M56 Sport sedan is just a svelt and sleek as expected, and the sales and service team have combined to make the experience unforgettable. Everyone is so ridiculously nice and helpful, both sales and service seem to strive for excellence in customer satisfaction. I can't recommend them enough, and I will be buying my next car from them! THANK YOU CROSSROADS INFINITI!! More

Superb experience I'm new to the area and Crossroads easily walked me through trading in my fx35 and leasing a new Infiniti. They were very friendly, professional, and I'm new to the area and Crossroads easily walked me through trading in my fx35 and leasing a new Infiniti. They were very friendly, professional, and knowledgable. More

Buyers Beware After knowing exactly what we wanted in a car and having found it at Crossroads, we contacted Crossroad and had an appointed time that we would arrive After knowing exactly what we wanted in a car and having found it at Crossroads, we contacted Crossroad and had an appointed time that we would arrive with checkbook in hand today.. Upon arrival, we are looking at the car, a salesman (not the one we had spoken with on the previous day) opens the door and says "This car is sold"...and jerks the keys out.. After the sales manager comes out, seems like ..this couple had been looking at this car for several weeks...and we were used to lure them back in..to put up a deposit... Our salesman told us last night that the car had been washed, waxed and filled up with gas for us. Hmmm wonder how this couple knew we would be there at 11 today......because they were rapidly leaving as we were looking at car... Lots of cars and car dealers but its sad that people do not valve honesty and their word means nothing!! As we were leaving the sales manager told us to have a "bless day". More

First class organization! Highly recommend ! I highly recommend visiting Crossroads Infiniti in Raleigh NC! I could not be more pleased with my purchase and the people who made it happen! Fro I highly recommend visiting Crossroads Infiniti in Raleigh NC! I could not be more pleased with my purchase and the people who made it happen! From a professional staff, super fair prices, and simply making you feel like you are at home, Crossroads Infiniti changed my opinion on what a car buying experience should be!! Luby Blackmon was a excellent salesman! HIGHLY RECOMMEND !! More

Greatest car buying experience ever From the beginning of my contact with Tracey Rumer I was very impressed, she was very nice, courteous and knowledgable. She didn't put any pressure on From the beginning of my contact with Tracey Rumer I was very impressed, she was very nice, courteous and knowledgable. She didn't put any pressure on me and helped me to make an informed decision between the particular models I was considering. I was blown away at her level of service and her attention to detail, she is a valued asset to Crossroads Infiniti and she would be my vote for one of their best employees as this is my 3rd vehicle from this dealership, so I've dealt with 3 different sales people over the years and she has been the best by far. Yuri Mirzoyan the sales manager and John Moulton are standup guys and every time I go to the dealership, they make me feel right at home, if anyone is in the market for a great car buying experience, this would be the place that I would recommend hands down because they take care of potential customers and current customers alike. More

Oh my God! Mr. Henry was GREAT! He made sure that my husband and I were very comfortable and well taken care of. I made the statement about how I was sorry that he had messed around with us all day. M husband and I were very comfortable and well taken care of. I made the statement about how I was sorry that he had messed around with us all day. Mr. Henry stopped in his tracks and told me that his assisting us was not a waste. He was honored to make sure that we were going to be pleased with any decision that we made. My husband and I had picked out two cars. We test drove the M35 and the G37. Amazing- isn't the word. Mr. Henry is a pretty good driver too. Scared me a little, but my husband LOVED it! Long story short- Mr. Henry was so Great that we sent him (2) other referrals. We LOVE Mr. Henry. In our home- I personally call him MY MR. HENRY :). I feel like we are a part of the Infiniti family. What a wonderful young man with a sharp hat. Thank you Mr. Henry! More

We had a wonderful experience at Crossroads Infinity. Tracey was easy to work with and very friendly. I will recommend your dealership and Tracey to others! Tracey was easy to work with and very friendly. I will recommend your dealership and Tracey to others! More

Tracy and Ed were both exceptionally attentive, courteous, and helpful. I feel they really went to back for me to help me get the best deal on the best car for my situation. I highly recommend de courteous, and helpful. I feel they really went to back for me to help me get the best deal on the best car for my situation. I highly recommend dealing with both of them! More