Crossroads INFINITI of Raleigh

Micheal and his team always provides amazing customer service every time I come. They are very genuine. Always making great offers with me. I am always excited when I return. service every time I come. They are very genuine. Always making great offers with me. I am always excited when I return. More

Crossroads Infiniti of Raleigh is a great place to buy and have your vehicle serviced. The staff work hard to earn and keep your business! and have your vehicle serviced. The staff work hard to earn and keep your business! More

I had a great experience. I didn't waste any time waiting around for anything. I was in and out in less than fifteen each time. around for anything. I was in and out in less than fifteen each time. More

A Dealership I Can Trust! For years now, it continues to be GREAT to work with friendly professionals whose WORDS and EXPERTISE you can TRUST --- whether it be about service re For years now, it continues to be GREAT to work with friendly professionals whose WORDS and EXPERTISE you can TRUST --- whether it be about service repairs or referrals to outside/partner companies! Eventhough I own a relatively OLD INFINITI --- 2003 Infiniti I-35 --- my Service Manager and Mechanics at Crossroads Infiniti always provided DEPENDABLE, FAIR/HONEST consultation and QUALITY service repairs and referrals! Once repaired or serviced, I could always TRUST that I was driving away with my car at its best performance; and have never had to return for corrective repairs! ... and we LOVE the PROMPT, friendly and professional way that the Crossroads Infiniti Receptionist Ladies ANSWER and transfer calls PROMPTLY, and have SELDOM, if ever, PLACED US ON HOLD. More

Prompt, professional service. Provided me a loaner car even though my request was last minute. Contacted me when work was done. Car was washed and ready to go when I came in. even though my request was last minute. Contacted me when work was done. Car was washed and ready to go when I came in. More

Highest possible satisfaction This dealership is outstanding. I have dealt with several in 3 different cities prior to Raleigh, and Crossroads is the BEST. Their staff, their man This dealership is outstanding. I have dealt with several in 3 different cities prior to Raleigh, and Crossroads is the BEST. Their staff, their managers, and their practices are all customer-centric. My purchase this time (2nd from Crossroads) was even more pleasant than the first 3 years ago. More

Crossroads removed much of the pain of trip interruption. Although parts had to ordered, dealer completed warranty and other services as soon as reasonably possible. Although parts had to ordered, dealer completed warranty and other services as soon as reasonably possible. More

Bait and switch I found a used vehicle available at this dealership two nights ago that met the criteria for what I wanted. The dealership is an hour from my home so I found a used vehicle available at this dealership two nights ago that met the criteria for what I wanted. The dealership is an hour from my home so I wanted to confirm price prior to taking off from my office to drive all the way out there. Chelsea told me that they would be able to meet my price point on the vehicle and told me to speak with Yuri or Paul when I arrived the following morning. I asked her to confirm with them that everything was good to go with the vehicle and price so that there would be no hiccups the following day and she assured me everything was in line. The next day I had a great experience with the sales associate named Naz and was very pleased with his help through the test drive, but when it came time to talk money, their price point was ~5k more than what I had confirmed with Chelsea the night prior. Yuri (sales manager) came into the room and told me he could not go any lower, then Paul (the GM), told me that his employee did not have the authority to make that deal with me and that they could not go any lower. I guess Chelsea did her job though, all she needs to do is get customers in the door, whether she is lying to them or telling the truth. Bad business. They cost me over $1600 because I closed my office for the morning to drive all the way out there to buy a vehicle. They cost me hours of my day. They cost the price of gas to get out there (they offered a gas voucher but I never could find the gas station they wanted me to go to). They cost themselves the sale of a 50k vehicle. They cost themselves a potential customer in the future as well as the hundreds of people that I influence in my office each week as well. Truly disappointed because I was ready to buy that vehicle. More

2010 Infiniti G37 Convertible Excellent service by Carolyn. She had a loaner ready for me and keep me posted daily on the status of the transmission replacement over several days. Excellent service by Carolyn. She had a loaner ready for me and keep me posted daily on the status of the transmission replacement over several days. This was extreme service. Thank you. More

GREAT SERVICE This was the best service I have had in a longtime. Ed Didawick the GM was amazing , his staff was Awesome. I want to thank Randy, Tristen,Mike they a This was the best service I have had in a longtime. Ed Didawick the GM was amazing , his staff was Awesome. I want to thank Randy, Tristen,Mike they are the best. Buying a car has never been easier. More