Crossroads INFINITI of Apex

Gary Feldman and his team at Crossroads Infiniti South have gone above and beyond what I expected to make my family and I as happy as we could be. I have bought and sold many cars before, but have never h have gone above and beyond what I expected to make my family and I as happy as we could be. I have bought and sold many cars before, but have never had such a friendly, understanding, and honest experience. My family felt as if our best interest was at the forefront, making us comfortable and at ease with the whole car buying experience which as we all know can be scary at its best and traumatic at its worst. I have already and will keep recommending Gary and the rest of the Crossroads Infiniti South team to all of my friends and coworkers as a required stop in any car buying experience. Thanks Gary and all of the other people behind the scenes at Crossroads Infiniti South that made this the best car buying experience one could dream of. I already know where I am purchasing my next car, if you have to ask just re-read this review. More

Easy dealership with a friendly no pressure attitude.The personnel go out of their way to make ou feel comfortable and answer all your questions quickly and efficiently. personnel go out of their way to make ou feel comfortable and answer all your questions quickly and efficiently. More

My purchase with Crossroads Inifiniti South was outstanding. It took me a long time to make my choice on what car I wanted and Gary and Kolter were very patient. They found the SUV that I wanted outstanding. It took me a long time to make my choice on what car I wanted and Gary and Kolter were very patient. They found the SUV that I wanted with the exact options I liked. Gary new everything about the car and was a lot of fun to work with. I would highly recommend the whole team! More

When you frequently go to your favorite restaurant, or generally do your week's shopping at the same preferred supermarket, or vacation at the same spot year in and year out, it's pretty much for the same generally do your week's shopping at the same preferred supermarket, or vacation at the same spot year in and year out, it's pretty much for the same three reasons. The three reasons are that you enjoy a superior product, the pricing is competitive and fair, and the people become more like friends or advisors. We just purchased our third Infiniti from Crossroads Infiniti for exactly those reasons. Infiniti cars are exciting, built for performance with great innovative technology. Crossroads new facility in Apex is designed with customer comfort in mind. In thinking about pricing, during all three transactions for our cars, my feeling was that we were working to get a mutually acceptable deal on the table. I never felt once that I was being manipulated or played. We did not always agree for sure, but in the end I felt really satisfied that I had a good deal. That is because of the efforts of Gary Feldman who certainly worked some magic. What is interesting to me is that all three times that I started speaking with Gary and his manager, Kolter Kesler, about acquiring a new Infiniti, I ended up driving away with a different car than the one I had originally targetted. This shows the inventiveness of the Gary and Kolter team in getting us into the vehicle that fit our needs and was priced right. All three times, we felt that we had made great choices because we had Gary guiding us to the great deal. Candidly, we have never had this same feeling from any other car purchase in our lives. And believe me we have bought lots of cars for ourselves and our children. So if Product, Price, People motive you, then you might want to check these folks out. More

I have been buying new and used cars from dealers for over 30 years and this was the finest experience I have ever had. From the outset, Jermaine was professional, knowledgable, hard working and acted as over 30 years and this was the finest experience I have ever had. From the outset, Jermaine was professional, knowledgable, hard working and acted as my advocate in the buying process. He never made me feel pressured to move faster nor did he ever let on that he would be terribly dissappointed if the sale fell through. This I took as kindness as I am much older than he. (Please excuse me here if I mangle any names/titles). Jon, the sales manager, honestly listened to me when I spoke about my hopes for the deal. We ended up talking new-car value versus old-car value and lease factor and he was able to give me a great deal! There was not even one case of extra back-and-forth in the process ---- the first time ever for me. Mr. Kolter Kesler, the General Manager, was kindly attentive during this process, as well as the next day to my wife, when she had to visit again to round out the paperwork on our trade. If I could, I would give these folks a 7 on the 5 scale. More

The experience was more than great. Wonderful customer service. Julie is not just a sale Person, she became a wonderful friend. I worked with her in the past and I will do it any time in the future. service. Julie is not just a sale Person, she became a wonderful friend. I worked with her in the past and I will do it any time in the future. More

I recently purchase a new car at Crossroads Infiniti South dealership and found the experience the best I have every had when it came to buying a new car and I have purchased many new vehicles over the South dealership and found the experience the best I have every had when it came to buying a new car and I have purchased many new vehicles over the years Everyone that I spoke with was very friendly and courteous. My initial visit to the dealership was to learn about the Infiniti G37 sedan and the saleswoman was very knowledgeable about the car and all that it had to offer. The purchasing process went very smoothly and quickly. I especially appreciated the time the saleswoman took to explain all the features of the G37 and how they worked. She encouraged me to give her a call if I have ANY questions and she would be more than happy to go over anything about the car anytime. Everyone at Crossroads Infiniti South I came in contact with, from the receptionist to the saleswoman, sales manager, financial manager, general manager and service manager, were very friendly and helpful in my car buying experience. I would recommend purchasing a vehicle from this dealership if you are looking for a positive experience. I can't say enough good things about them. More

Everyone was friendly and helpful. They answered all of my questions honestly and promptly. I was given a fair price for my trade-in. They were willing to negociate on the price of the new vehicle and p my questions honestly and promptly. I was given a fair price for my trade-in. They were willing to negociate on the price of the new vehicle and provided excellent financing options. There was no pressure in the sales process. They went to extraordinary effort to be certain I was fully aware of the advanced features of the new car before I left the dealership after the sale. I would highly recommend this dealership to others. More

I recently purchased a FX35 at the dealership and the I recently purchased a FX35 at the dealership and the Sales Consultant was Gary Feldman. My wife and I had done an extended amount of research on th I recently purchased a FX35 at the dealership and the Sales Consultant was Gary Feldman. My wife and I had done an extended amount of research on the vehicle or we thought we had until we met Gary. Gary was very professional and well knowledgeable of all Infiniti vehicles. He even drives one (FX35). So, that meant a lot to me because I have not met too many car salesman who actually drive the product that they sale. Gary talked to us as if he had known us as friends for years. He was not like the average pushy salesperson. My kids were even impressed when they met him. We test drove a new vehicle even though we were looking for used. Right away it was obvious that Gary loves Infiniti. He appeared to be genuinely happy to help and explain in detail anything we needed or should know about the vehicle. After test driving, we then sat down to discuss the used inventory and found the one that we wanted located at the other dealership in Raleigh. So, Gary got it the next day. We came back, test drove it and loved it as well as the new one. (he said we would). I was waiting on some personal things to take place and wanted to test a few more vehicles so, we did not purchase at that time. I told Gary that we will come back if we didn't find a better deal or different vehicle. He was not upset but rather confident that we wouldn't find a better deal or better salesperson. :-) He was right. We came back a few weeks later after realizing that Audi, Acura and Chevrolet did not have a product or extras that compares to the Infiniti FX35 in my opinion. Gary was not surprised to see us back, but I was surprised that the same FX35 was still available. Needless to say, we purchased the vehicle and drove it off the lot the same day. I highly recommend Gary Feldman if you are ever in the market for an Infiniti product. The entire Crossroads Infiniti team, sales manager, finance manager, service reps and other sales associates made my experience a pleasure. Leo More

I just purchased an Infinity G37 from Gary Feldman at Infinity of Apex last week and it was by far the best car buying process I have ever been through. My wife and I also went to Lexus, Audi, but there Infinity of Apex last week and it was by far the best car buying process I have ever been through. My wife and I also went to Lexus, Audi, but there was no comparison to the outstanding treatment we received from Gary. He took time to understand our needs, helped make our car selection and financing an easy process. I highly recomend him and the dealership if you are in the market for a new car."G" is the man....../Tony Sanders More