Crossroads Ford Lincoln Southern Pines

Best car buying experience I have ever had in over 40 years From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car that was not on our radar. Sales Rep Ryan Morrison was extremely patient and helpful with my wife , who is a tough sell. No hard sales pitch, answered all questions, complete demonstrations and no pressure. I had purchased a F-150 from them 2 years ago, and the main reason I came back was the sales experience, AND the excellent Service Department. Best group of people you could want to "give it to you straight" and take care of you. I completely trust them with my vehicle service needs More

Great service department, very professional. from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look aro from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look around and we were treated with respect and kindness we were even offered pizza they brought in for the sales staff. Great place all around More

Good experience Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and pain free. She was helpful, knowledgeable and efficient and I never felt pressured throughout the process. I had been in a few months earlier, and she followed up with finding what I was looking for, but when I decided to hold off for awhile she respected my request to not be contacted until I returned and was ready to purchase. When the time came, I asked for her when I walked into the dealership, and she was professional and helpful. A short time later I walked out with my new car, feeling very good about the price I paid and the entire purchase process. More

In and out with no trouble. I drove in and had a body in front of me within seconds. Drank a coffee and looked to put it back in the truck; however it was on the rack already. "I I drove in and had a body in front of me within seconds. Drank a coffee and looked to put it back in the truck; however it was on the rack already. "In and Out" no hassle. More

very professional Easy to work with. would definitely recommend the service department. overall great service performed in a timely fashion. very friendly and knowledge Easy to work with. would definitely recommend the service department. overall great service performed in a timely fashion. very friendly and knowledgeable staff. look forward to doing business with them in the future. More

GREAT SERVICE DEPT. PEOPLE AT CROSSROADS- SOUTHERN PINES - FORD ARE VERY EFFICIENT & HELPFUL. WHEN MY CAR NEEDED A REPLACEMENT PART, THE PART WAS ORDERED, ARRIVED ON TIM PEOPLE AT CROSSROADS- SOUTHERN PINES - FORD ARE VERY EFFICIENT & HELPFUL. WHEN MY CAR NEEDED A REPLACEMENT PART, THE PART WAS ORDERED, ARRIVED ON TIME, & PROMPTLY INSTALLED ON MY FORD FOCUS. GREAT FRIENDLY SERVICE !!! More

Very pleasant staff The CrossRoads Southern Pines staff was pleasant, cheerful and helpful even though the car was not purchased there. I will certainly be back for my The CrossRoads Southern Pines staff was pleasant, cheerful and helpful even though the car was not purchased there. I will certainly be back for my next scheduled service. More

First service This was the first service that I needed on my 2012 Edge. Just an oil change, but everything was taken care of quickly and efficiently. This was the first service that I needed on my 2012 Edge. Just an oil change, but everything was taken care of quickly and efficiently. More

Great experience! Besides one hiccup with the purchase agreement, my experience at Crossroads Ford Lincoln of Southern Pines was excellent. John B. was a great host an Besides one hiccup with the purchase agreement, my experience at Crossroads Ford Lincoln of Southern Pines was excellent. John B. was a great host and was patient with me. He understood what I wanted and was very accommodating. Mack was also pleasant to work with. When it came time to finally buy they had everything ready to go and Galo was as fast as he could be with the signing. In all I got more for my trade and a rock bottom price for the car which led to a great deal. More

Great experience Very friendly staff, great atmosphere, and quick service. Didn't have the truck I wanted but was able to test drive one similar while they shipped the Very friendly staff, great atmosphere, and quick service. Didn't have the truck I wanted but was able to test drive one similar while they shipped the one I wanted there in less then 12 hours. The whole car buying process took less then 3 hours from start to finish with me leaving with a big smile after a complete walk through of my new truck. John Bullard was an exceptional salesman! Highly recommended and would love to buy my next ford from there. More