Had very good service with Crossroads , didnt buy either ford from them but they have been great.

I needed a new battery in August 2026 and took my 2022 Ford Escape (25K miles) to Crossroads Ford in Southern Pines to replace my battery. About 1 month later I started experiencing intermittent electrical issues. In October, 2026 I took the car back to the dealership. They had my vehicle for 24 hours and claimed they couldn't find anything wrong with the vehicle. I asked them twice about loose wires and the battery connections which they claimed were OK. After getting the vehicle back, the problems accelerated to the point where the vehicle was stalling and I couldn't open the doors or hatch with the fob. I finally took my vehicle to a local independent mechanic who diagnosed and fixed the problem in under 10 minutes. The connection to the negative pole of the battery was loose, the connection to the positive pole was off completely and the battery tie down was off completely. I will never take my vehicle to Crossroads Ford Southern Pines for service again. I would give them zero stars if possible.

Very responsive to my needs, have my service handled immediately to not waste my time Treat me with respect

bought a used 4 runner the other day. Overall, it was a very pleasant experience 😊 Things I liked: 1. The sales price they quoted me in the email was actually the final price I paid. No last minute "oh we forgot to add" or you must purchase this to get that price! There was none of that (thanks Hannah) 2. The car was incredibly clean inside. Even though it has over 84000 miles, I'm still scared to eat in it 😁. 3. The car salesman actually filled up my gas tank before I left (thanks Mark). They rarely do that anymore, even buying a new one. 4. My salesman, Mark, was very consistent with communication. He was also very pleasant to deal with on the purchase. 5. Dealing with the finance office was not the ordeal consumers almost always have to deal with. The Finance Mgr (George) was surprisingly pleasant to deal with. He presented his material on extended warranties and when I declined, he did NOT spend 20 minutes telling me how dumb I was not to "protect" myself (thanks George) Things I did not like: 1. The change oil light came on the dashboard as I was driving it home. I thought they could at least have changed the oil since it was time. But I place the blame on this on the Service Dept who did this big inspection report and should have done it. If there has not been a discount, I would have been madder than the Dickens! 2. I had an appointment for a specific time. I arrived at that time and the car was still somewhere on the lot. It was not where we met so I could go over it before we agreed on the numbers. That also meant I had to be there longer than was necessary. That may have been the salesman's fault but he's a good kid and he's still kinda new. Not a big deal, just mentioning it .... 3. Inside the car was immaculate but the outside needed a little more cleaning. I don't mean the scratches and scrapes (it's got 84000 miles) but the dirty windows and goop stuck to some of the doors. It took me very little time to clean them once I got home. All in all, I'm very pleased that I bought the vehicle there. I would have preferred to buy in Fayetteville (my home) but the local Ford dealer was unwilling to negotiate very much. Crossroads Ford met my price without any wrestling or arm twisting ( thanks again, Hannah😊)

Friendly and helpful.Answered all my questions.Worked hard to meet my need.They didn't have what I wanted on the lot but they had one brought in from another dealership.

Team was determined, patient, in trying to figure out an overheating problem. Have not had truck in strenuous circumstances sense getting it back, but seems to be doing great. Just what I would expect from Crossroads Ford of SP, Thanks Cro