Crossroads Ford Lincoln Southern Pines

Always professional and friendly I've been a customer of this dealership sine 1999. It's always been a pleasure dealing with the service department and sales. Ms. Anne Bell is both I've been a customer of this dealership sine 1999. It's always been a pleasure dealing with the service department and sales. Ms. Anne Bell is both professional and friendly. Over the years I have not had a bad experience. Ford should be very proud of the representation the staff in Southern Pines gives to each and every customer. Job well done. More

5 Stars above Melissa could not have been more gracious and helpful. She personally kept me appraised of the service and let me know when it was ready to go. Than Melissa could not have been more gracious and helpful. She personally kept me appraised of the service and let me know when it was ready to go. Thanks Melissa. More

Excellent Always good at Crossroads. Anne Bell is great. Don't have any more words. We always went to Bill Smith which is now Crossroads. Fran Lynch Always good at Crossroads. Anne Bell is great. Don't have any more words. We always went to Bill Smith which is now Crossroads. Fran Lynch More

First Service of my 2017 Edge Crossroads has a relaxed approach to excellent service. They just "handle it" without any effort from me. As this was my first service at this dealers Crossroads has a relaxed approach to excellent service. They just "handle it" without any effort from me. As this was my first service at this dealership, I was not sure what to expect. Their no hassle confident approach is much better than those dealers I have been to in the past that focus on presentation only. I believe that my future visits will also go well. More

Good Experience Ms. Ann Bell should be commended for her service. She was in constant contact informing me of the progress/status of what was going on with the repair Ms. Ann Bell should be commended for her service. She was in constant contact informing me of the progress/status of what was going on with the repair of my Ford Fusion. More

Great personal service The staff at the service department and my sales person both attended to my problem with my truck. I was more than pleased with the way my issues were The staff at the service department and my sales person both attended to my problem with my truck. I was more than pleased with the way my issues were handled. Ms. Cameron and Ms. Bell should both be commended for their service. Thanks again Roger Williams More

quick and courteous My 2014 Escape required a recall latch replacement on all four doors. Decided to do "The Works" regular maintenance service at the same time. Was i My 2014 Escape required a recall latch replacement on all four doors. Decided to do "The Works" regular maintenance service at the same time. Was in and out in about two hours. No demands for unnecessary services, which I appreciated. In the past I have avoided dealer service departments because of excessive cost and uneven levels of competence .. Crossroads Ford of Southern Pines is now the sole exception . More

Best car buying experience I have ever had in over 40 years From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car that was not on our radar. Sales Rep Ryan Morrison was extremely patient and helpful with my wife , who is a tough sell. No hard sales pitch, answered all questions, complete demonstrations and no pressure. I had purchased a F-150 from them 2 years ago, and the main reason I came back was the sales experience, AND the excellent Service Department. Best group of people you could want to "give it to you straight" and take care of you. I completely trust them with my vehicle service needs More

Great service department, very professional. from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look aro from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look around and we were treated with respect and kindness we were even offered pizza they brought in for the sales staff. Great place all around More

Good experience Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and pain free. She was helpful, knowledgeable and efficient and I never felt pressured throughout the process. I had been in a few months earlier, and she followed up with finding what I was looking for, but when I decided to hold off for awhile she respected my request to not be contacted until I returned and was ready to purchase. When the time came, I asked for her when I walked into the dealership, and she was professional and helpful. A short time later I walked out with my new car, feeling very good about the price I paid and the entire purchase process. More