Cross Creek Subaru

sales manager would rather argue than negotiate Sales manager was downright confrontational after initial offer on a used vehicle. I was willing to go up another 1-1.5K on initial offer but unfortun Sales manager was downright confrontational after initial offer on a used vehicle. I was willing to go up another 1-1.5K on initial offer but unfortunately he would rather aggressively argue instead of negotiate or maintain open lines of communication. I will never do business here, no one in my family will ever do business here, nor will I recommend this establishment to any of my associates. I'm not sure how their reviews are as high as they are. I suspect many of their positive reviews are false. More

AWESOME experience! Absolutely, positively an AWESOME experience! Brittany was my pilot for the buying experience and easily walked me through the buying process with gr Absolutely, positively an AWESOME experience! Brittany was my pilot for the buying experience and easily walked me through the buying process with great comfort and to ensure that I was more than happy at each step in the car buying process. Gary, Jessica, John and even Mr. Johnson each made this Subaru Legacy a worthwhile trip from Southport to Fayetteville to buy my car. Stress level was a zero. Buying experience was a 10+. Well done, I say. Will easily be back for another car. Don't hesitate to work with Cross Creek Subaru. Give them a chance - you will be overwhelmingly pleased, I'm sure. I had a Subaru Legacy that was on the end of its 36 month lease. I ended up purchasing from Cross Creek Subaru a 2016 Subaru Legacy 2.5i Limited vehicle.... it is awesome! My lease was ending in early January, 2016. I contacted CCS via the ePrice application on their website on 12/30 and wrote what I was trying to do and what cars I was interested in. That was 15 minutes before 8p when they closed for the day. Within ten minutes Gary called me to discuss my inquiry. We agreed on a simple plan and I told him that I would be willing to make the 2:10 minute drive the next day to Fayetteville, NC from Southport, NC if we could outline a basic agreement. Gary set me up to work with Brittany when I arrived. Within 45 minutes we had an agreement in principle on my current lease and on the new vehicle. Then I worked with John and Stephanie to finalize the deal. Every person was above board and transparent as we discussed options to conclude the transaction - so they made the process simple and comfortable. There were no games, no gimmicks; just solid business discussion, which concluded with my acquiring the ICE Silver Legacy with Black interior and walnut trim. More

Hands down the best dealership My husband bought a WRX a month ago. Our experience when purchasing the WRX was what I thought above and beyond until we went in today to get some wor My husband bought a WRX a month ago. Our experience when purchasing the WRX was what I thought above and beyond until we went in today to get some work done on it. Everyone today went way out of their way to make sure we were taken care of. I have been looking at the outback since his purchase. Today everyone made me feel like family while making my new purchase of the 2016 outback. They do not give you the run around nor do they try to cheat you of your money. Which was so wonderful since 99.9% dealerships do just that. Philip was great and talked us through the issues. Jimmie our salesman both times well he's just Jimmie, no one can be Jimmie but..Jimmie. There are not enough words to describe how perfect the sales manager, John is! You wouldn't even know who the owner (Sam) is while in there because he is just as engaged in his customers as the entire staff. Thank you! Thank you! Thank you! We can't not say it enough. You all have truly placed a smile on our hearts. More

2016 Subaru Outback CrossCreek has been great. The let me order my Subaru after their promotion had expired. The kept in touch and answered my questions about delivery da CrossCreek has been great. The let me order my Subaru after their promotion had expired. The kept in touch and answered my questions about delivery dates and it only too about 45 minutes to complete all the paper work and drive away. Guy Jordan was an excellent salesman to work with. John McHann was very helpful. Overall a great experience. Also when I asked about the promotion they actually sent me a written quote with the discount! No other dealer in my life has ever put anything in writing they didn't expect you to sign. No surprises when I went to pick up the the Outback.. Again, great overall job! More

Unprofessional My experience with this dealership has been solely through phone contact with the sales manager John McHann. This manager has been incredibly rude and My experience with this dealership has been solely through phone contact with the sales manager John McHann. This manager has been incredibly rude and bullying (almost threatening) to my family members and acted in such a way that, in my opinion, he should no longer be employed at this dealership. I highly recommend avoiding working with this individual. More

Wonderful! Emily Bracey and John McHann were the most helpful people by far during our search for the perfect family car! From the time we walked into the dealer Emily Bracey and John McHann were the most helpful people by far during our search for the perfect family car! From the time we walked into the dealership to the time we left, they were friendly, courteous, and accommodating. When our Dodge had a problem before our 2016 Subaru Outback had arrived, John and Emily were quick to assist us with a loaner and made every effort to ensure we felt like valued clients. After such a great experience, Cross Creek Subaru will be our first choice dealership! More

Second time purchasing a vehicle from here!!! Always leave s The staff was professional and friendly. I bought my truck from them almost 2 years ago and left happy. Greatful to have walked away from an accident The staff was professional and friendly. I bought my truck from them almost 2 years ago and left happy. Greatful to have walked away from an accident that totaled my truck almost 2 weeks ago, I came back to them because I know I'm getting the best customer service and vehicLe needs possible! Guy Jordan is a very knowledgeable and friendly salesman, and so are the other staff! I would recommend people to come see for yourself just how awesome Sam Johnson Jr's Cross Creek Subaru staff are! I love my 2015 Subaru!! More

A+++ Service....Incredible Follow-Up....Satisfied Customer! A++++++++++ couldn't be happier! Geography: We live in Charlotte. Cross Creek is located in Fayetteville. Timeline: 2/11: 1st contact with Cr A++++++++++ couldn't be happier! Geography: We live in Charlotte. Cross Creek is located in Fayetteville. Timeline: 2/11: 1st contact with Cross Creek Subaru 2/19: Behind the wheel of my brand new 2015 Outback 3.6r Within 3 minutes of using the USAA's "Car Buying Service", Sanden Woodham from CCS called. We knew we wanted a 2015 Outback 3.6r for some time and had been in contact with close to a dozen dealers before we spoke with Cross Creek. Most gave us the run-around about the car we wanted: "These 3.6r Outbacks are hard to come by.......You'll have to order one and it will take 6-12 weeks......, etc." One dealer's salesman even stated that the 2.6i was a better car than the 3.6r and there was not much difference between the 4 and 6 cylinder engines.... even after we told him we weren't interested in a 4-cylinder in the least bit. We believe this was because they didn't have any on the lot and didn't want to lose a sale. Another dealer continuously told us he would follow-up the next day...TWICE....and each time it was 2-days later, explaining that the dealer-swap was almost completed. Sanden immediately found the vehicle we wanted, but it was in GA and had to negotiate a dealer-swap. When other dealer's were beating around the bush, Sanden had the vehicle secured and ready to be brought up to NC. Through this entire process, Sanden's follow-up has been second to none. When Sanden was off, his colleague Gary new every answer to every question we had. Not only did Sanden beat the best out-the-door price of any dealer we negotiated with, but he texted us photos of our vehicle (from his cell-phone) during the process of adding on accessories. He coordinated the delivery of the vehicle to our home in Charlotte and called the next day to follow-up. Incredible service....................the only downside is that they are not in Charlotte. Highly recommended and wouldn't hesitate giving them the first shot at our business if an additional Subaru might be added to our family. More

Everyone was great except the Sales Manager I recently bought a new Forester at Cross Creek Subaru. Our sales associate, Jeanette, was new to the dealership, but very eager to help me, in any w I recently bought a new Forester at Cross Creek Subaru. Our sales associate, Jeanette, was new to the dealership, but very eager to help me, in any way. She could answer most of my questions and quickly checked on anything she was unsure of. Overall, I had a great experience working with her. She greeted us in bitterly cold weather, stayed after hours to close the deal, and helped outside when I picked up the car the next day, despite the freezing cold rain! Emily (a veteran sakes associate) was there to aid her new co-worker, if needed. Jessica helped us finish up the paperwork. She is a true pro on the financial end. Clearly, she knows her job and does it well. It was easy, informative and fun working with her. I would like to say that that I also enjoyed my experience with the Sales Manager, John McHann, BUT that would be false. As an adult, married, college educated wife and stay-at-home Mom, I've negotiated new cars 3 other times in the past 20 years. I do my research well, never walking into a dealership without knowing what price my target vehicle rolls out of the factory with, what the advertised MRSP is, and what the national selling average is. In general, I have a good idea of what the vehicle is actually worth. My last negotiated purchase involved the dealership going into "hold-back" funds to get the price closer to what I was negotiating for. Mr. McHann clearly has an issue negotiating with anyone. He acted very "put-out" that I didn't take the first "great" offer he put on the table. As the negotiations continued, his face got all red and he jabbed his finger across the desk at me, stating "Let me explain to you how these numbers work!" It was demeaning that Mr. McHann made the assumption that I DIDN'T know how the numbers worked!! It was at this point that my DH, who had been quietly listening to this escalating conversation, got up and walked out of the office. He asked me to come with him. It took much wasted time for me to convince my DH that we should stay & finish the deal. The other employees had been GREAT, particularly Jeanette, and I loved the car. We did end up closing the deal, with very little credit to this Sales Manager. If I absolutely had to say something positive about him, it would be that he did work with us to get the paperwork signed after hours. But, his overbearing, condescending negotiation style almost blew the entire deal for Cross Creek Subaru. My advice: Go in, enjoy the great customer service from everyone else, and work with a different Sales Manager to close out your purchase. More

Great car buying experience I recently ordered and purchased a 2015 WRX. It arrived 4 days ahead of its ~2 month estimated arrival! I work primarily with Dave Mason, the genera I recently ordered and purchased a 2015 WRX. It arrived 4 days ahead of its ~2 month estimated arrival! I work primarily with Dave Mason, the general sales manager. This was my first time buying a new vehicle and he was extremely thorough and transparent throughout the process. The process was fairly involved too, given that my new vehicle had to be ordered and I was also trading in my old vehicle on delivery. Every question/concern I had was addressed promptly and with a cheerful attitude. The pricing on my new vehicle and my trade-in's value was extremely competitive. I will continue to work with Cross Creek Subaru, despite living an hour away in Raleigh, and you should too! More