Cross Creek Subaru

Will not fix my car 2018 Subaru Crostrek - I gave the dealer a letter along with a thumb drive with pictures and videos of what is wrong with my car...all computer relate 2018 Subaru Crostrek - I gave the dealer a letter along with a thumb drive with pictures and videos of what is wrong with my car...all computer related. This was in November 2018, one year after buying the car. I had taken the car in for the same problems many times but they said they could not fix it...had to see it in action. I took multiple videos as they requested. Today is September 20, 2019 and I have yet to hear anything about my car problems. The most annoying one is the driver or passenger seat belt warning buzzer won't stop buzzing even when you turn the car off and get out. They gave me all kinds of excuses all the times...e.g. not enough gas in the car, the door needs to be opened and then closed, the mile reader needs to be cleared...all kinds of dumb excuses for the different things that were happening. I figured once I gave them the videos and pictures with a letter explain it all again, they would contact me with something...but to this date - NOTHING. I also told them this would be my first and LAST Subaru - obviously they must figured that's not going to break them, so why bother with me. Other than that, whenever I have to go for any other service, like oil change and such, all the service personnel are super helpful, friendly and very courteous. I do enjoy my wait time there, which is not usually very long at all. I have no doubt that they must have passed along my thumb drive and letter to the powers that be, and that's where the ball was dropped. More

Regular checkup Everyone in this dealership treats you as if you are the most important person in the world - especially Sam, Emma, Larry, Jay and Rhonda.. my husband Everyone in this dealership treats you as if you are the most important person in the world - especially Sam, Emma, Larry, Jay and Rhonda.. my husband bought another make of cars several years ago and now is taking his car there to be serviced. I consider each person a friend and really appreciate the care they have always given me. More

Excellent Service. Service is always on time and smooth running. If there is going to be a delay, you are informed. Never have any real issues with the dealership. Service is always on time and smooth running. If there is going to be a delay, you are informed. Never have any real issues with the dealership. More

excellent dealership and staff this is my second subie that i have purchased from crosscreek and i have been totally satisfied with both the cars and professional service department this is my second subie that i have purchased from crosscreek and i have been totally satisfied with both the cars and professional service department. More

Fast and Friendly Service This purchase was unbelievably fast. I was able to purchase my Honda Accord EX-L at a cheaper price with Cross Creek Subaru then any of the local Ho This purchase was unbelievably fast. I was able to purchase my Honda Accord EX-L at a cheaper price with Cross Creek Subaru then any of the local Honda dealers in my area. Even better than that, I live 4 counties North of Fayetteville, my car was delivered to me on my job with the papers to sign. I highly recommend this dealership. More

Excellent service I have bought two Subaru's in the last six months. Both from Katey Meeks. She was outstanding to work with. My wife has had dealings with this dealers I have bought two Subaru's in the last six months. Both from Katey Meeks. She was outstanding to work with. My wife has had dealings with this dealership for years. Always excellent customer service and everyone at the dealership is great to deal with. Also an excellent service department. More

Love My Subaru Finally, purchased my first Subaru! The staff at Cross Creek Subaru made it an easy, flawless experience. Emily was very knowledgeable about the vehic Finally, purchased my first Subaru! The staff at Cross Creek Subaru made it an easy, flawless experience. Emily was very knowledgeable about the vehicles and a pleasure to deal with. A smile, No pressure, just facts. Every staff member made us feel like part of the family, Thanks. I would definitely recommend Cross Creek Subaru! More

Great and personable customer service! I was given prompt attention from the beginning of my inquiries at Cross Creek. Everyone there was very friendly and willing to do what they could for I was given prompt attention from the beginning of my inquiries at Cross Creek. Everyone there was very friendly and willing to do what they could for me to make my buying experience enjoyable. Thank you Katey and John for all of your help!! More

Excellent Subaru experience My wife and I have been long-term residents of Fayetteville for over 30 years. My exhortation: If you want to purchase a car and be treated with dig My wife and I have been long-term residents of Fayetteville for over 30 years. My exhortation: If you want to purchase a car and be treated with dignity and respect, visit the team of Sam Johnson Cross Creek Subaru in Fayetteville. The reason the sales staff, and their management; the service department and their awesome mechanics are the way they are . . . Sam Johnson! There is something that can only be experienced by going through the doors and wait to be served by someone willing to listen and satisfy your purchase or service needs. It started with my visit with Subaru Client Advisor Emily (Bracey), proceeding through Sanden Woodham’s assistance, John McCann (General Sales Manager) with dealer management issues, but . . . it all reflects Sam Johnson who, as the General Manager, leads the staff at the Subaru with dignity and a caring heart to serve our community. He is one awesome gentleman who has encircled himself with like minded supporters. Over the years we’ve purchased many cars from Fayetteville dealers, Toyotas; Jeeps, Hondas and Subarus. During the past few years we’ve purchased four Subarus. Car buying is a stressful ordeal, maintenance of those vehicles can be no less anxiety ridden. None of that mentioned was experienced at Sam Johnson Subaru. Easy purchase experience, great people, warm atmosphere, reliable maintenance staff - Sam Johnson Cross Creek Subaru in Fayetteville, the place to purchase your vehicle. Blessings Beny and Linda Neff More

Great dealership with a great staff! Sam and his staff are wonderful. We live in Asheboro N.C. and was looking for an Outback. Checked out a lot of dealers around us but we were in Fayett Sam and his staff are wonderful. We live in Asheboro N.C. and was looking for an Outback. Checked out a lot of dealers around us but we were in Fayetteville and decided to visit Subaru. While looking around a very nice gentleman named Sam came out to help us. The whole experience was great. He took up so much time with us and explained everything we needed to know about the Outback. Everyone there acted as if we were the only ones in the office needless to say we were not . After the sale we came back for our check up and asked for the salesman to thank him and to our surprise we found out Sam was the owner. We have had such a great experience there we sent our daughter and she also experienced the same friendly family like service. She was so pleased she bought a Legacy. We recently took it back for a service call and did not want to bother Sam but as we walked out to the car after the sevice was completed here comes Sam with a hug for me and a hand shake for my husband calling us by name. Now if that does not make you feel like family nothing will. If you ever need a car you need to go see Sam!!!!!!!!!!!!!!!!!!!!!! WANDA AND KRAMER KINLAW More