Cross Creek Subaru

Awful and unprofessional experience I recently visited Cross Creek Subaru and had an awful experience as their Sales Manager, John McHann, attempted to bully me and physically challenge I recently visited Cross Creek Subaru and had an awful experience as their Sales Manager, John McHann, attempted to bully me and physically challenge me. After a few weeks of deciding which vehicle I wanted to purchase, I had cash in hand and was ready to buy a vehicle from them if we could agree on pricing. I was led into the Sales Manager's, Mr. John McHann, office and began to discuss pricing with him. Immediately he was flustered by my offer and began to discuss with me why it was so unrealistic. I calmly engaged in discussion with him about pricing and even went as far to have him pull up usaa.com to compare prices that he said were unrealistic. Sure enough, my price was close to what usaa.com's car buying service offered (the prices set by the dealer themselves!). His fluster continued upon discovering this, and his voice began to raise towards me as if to attempt to bully me into accepting his pricing. I quickly realized this and kept my cool, as uncomfortable as it was. When I asked him to compare the features of the usaa.com vehicle pricing to the dealer invoice sheet he had presented to me, he quickly realized he was found out. He threw down his glasses on the table, pointed his hand in my face and almost yelling said to me, "Sir! This is not how we sell cars!" and jumped up, clearly enraged, and stormed out of his office. Shocked and feeling somewhat physically threatened at this point, I stood up and politely informed him that I will be taking my business elsewhere and reminded him that I'm spending my money here and simply wanted a good price. I thanked my floor salesman Mike, who seemed shock by the whole ordeal, and left the dealership. The sales service manager here is incredibly unprofessional, rude, and bullying. I strongly advise against interacting with this dealership. More

Don't buy a car until you shop at Cross Creek Subaru. Cross Creek Subaru is a friendly dealership that will provide you with a pleasant buying experience. The staff is professional and personable. There's Cross Creek Subaru is a friendly dealership that will provide you with a pleasant buying experience. The staff is professional and personable. There's no pressure and they are genuinely concerned about their customers. The service staff continue the experience with the same diligence as sales and finance. Subarus are the best cars available at any price and Cross Creek Subaru is the place to buy one. More

Updated Review I am giving Cross Creek a 5 star review based on how they resolved an issue that we had with our service experience with them. The final outcome showe I am giving Cross Creek a 5 star review based on how they resolved an issue that we had with our service experience with them. The final outcome showed honesty and integrity on their part and that is hard to find in this industry. More

It was a great experience, we just couldn't meet on the numbers. Great group of people, willing to work for your business. It's always once to see someone in Fayetteville care! the numbers. Great group of people, willing to work for your business. It's always once to see someone in Fayetteville care! More

On Thanksgiving day I was driving from Baltimore, MD to Southern Pines, NC when all the dash lights went crazy. The cruise control went out and that light was also blinking. My wife and I were both worried Southern Pines, NC when all the dash lights went crazy. The cruise control went out and that light was also blinking. My wife and I were both worried about driving the car back to MD. I drove to Cross Creek Subaru Friday morning at 7:15am without an appointment. I explained the situation to Larry Roush, a service advisor. He said he would have the car looked at right away and get it fixed. He gave the car to Labron Land, a tech.He found the problem, fixed it and reset the computer. I was back on the way to Southern Pines in an hour an fifteen min. The car was perfect, the service was great and the people could not have been more helpful. I wrote a letter to Subaru in NJ thanking them for the great care I got in Fayetteville. I was from out of town and would not be a regular customer but they treated me like a VIP. Gene Schwartz Baltimore, MD More

Larry was very helpful. I had some concerns and he answered my questions. One of the concerns was about the windshield wipers being changed out with new wipers. I didn't feel there was any need for answered my questions. One of the concerns was about the windshield wipers being changed out with new wipers. I didn't feel there was any need for that to be done. I had the same thing on another car and the new wipers weren't as good as the original ones. He told us the 30000 mile work would take two to two and a half hours approximately. He showed us to the showroom to wait. Two hours later he came out and told us the work was almost finished and they were washing the car. That it wouldn't take long. He told us this because he was breaking for lunch. He also said he had checked the wipers and he agreed they did not need to be changed. I appreciated all his help. More

Very rude and cheating customers!! Be aware everyone! Very rude and cheating customers!! Be aware everyone! Never go there! Do not talk to a manager. Name is Jay. Even his co workers dont like him at a Very rude and cheating customers!! Be aware everyone! Never go there! Do not talk to a manager. Name is Jay. Even his co workers dont like him at all!! More

People were friendly but excessive time to fix automobile and over priced in service. No where else to go at the time. Would not go back again or recommend to a friend. and over priced in service. No where else to go at the time. Would not go back again or recommend to a friend. More