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Cronic Nissan
Griffin, GA
2,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,062 Reviews of Cronic Nissan
April 18, 2019
Terrible service: Oil Change & New Battery My battery died last week while I was running errands. I called Nissan Dealership in Griffin, where I purchased my Frontier truck, asked for service d My battery died last week while I was running errands. I called Nissan Dealership in Griffin, where I purchased my Frontier truck, asked for service dept. I told them my battery died and if it was covered under Warranty. The lady said it was & it was. At that moment I inquired if I needed to order one & make an appointment for one so I could take it in. She then said no, they have them instock & it was an Express Service so all I needed was to show up anytime. I proceeded to tell her I was on my way. I arrived less than 40 minutes later. I drive into Service Dept Express area & walked up to a Customer Service Rep standing at a computer, Brian Tolliver. I explained why I was there & that I called earlier for a new battery & oil change. He proceeded to tell me I could not get a new battery but the oil change could be done. Explained how important it is for me to leave with a new battery b/c I need my vehicle for work & I cant be asking people to jump start my vehicle for me. Not that I had to explain that to him or anyone, bottom line I needed it replaced. He said it was not a big deal, he’s done it before and it wasn’t that bad. I was FLOORED! He said their machine to test batteries was not in service & therefore he could not give me a new battery. Again, I stressed how important it is for me & I couldn’t leave w/o one & I need to speak to a supervisor if necessary. He excused himself & walked away. Returned quickly to say they had another machine he was not aware of & would get the battery for me. 40 mins later he told me 3 more times he could not give me a battery b/c the machine didn’t work. I Looked @ him & said fine, he said he had to make me understand he couldn’t give me a battery w/o testing it & getting the reading from the machine b/c it would reflect bad on him, on his personnel file. I’m very dissatisfied with the service there & would rather not ever return than to deal with Brian Tolliver. After over an hour the battery was tested/replaced & I was finally able to get out of there. More
by JOSEINATL
Verified CustomerEmployees Worked With
Brian Tolliver
April 17, 2019
Always Satisfied The one thing I know and love about Chronic Nissan, is that they truly and genuinely care about ur car and how well or bad the service was. Never hav The one thing I know and love about Chronic Nissan, is that they truly and genuinely care about ur car and how well or bad the service was. Never have I gotten bad service nor unfriendly service from Chronic Nissan. I'm so glad I changed to this location to get my vehicle serviced. And when I get ready to upgrade my vehicle, I'll be purchasing from them as well. More
by brigget.c.hughes
Employees Worked With
Brian and Marie. True I is one of those employees u want to sit down and have conversations over dinner. She is so sweet. I loved when she did her follow-up service calls., Trudi Strnad
April 17, 2019
The best ever I love chronic Nissan the dealer I worked with was the best Ernest Danson he was patient and very kind just like family he did all he could and I ende I love chronic Nissan the dealer I worked with was the best Ernest Danson he was patient and very kind just like family he did all he could and I ended up buying two a truck and a car that my husband and I love I will always stay with Nissan !!!!! And always have our dealer Ernest Danson !!!!!!! More
by CLAUDIA5459@gmail .com
Employees Worked With
Earnest Danson , Randy Moore
April 13, 2019
Car service Was in and out 40 mins but thats because it was only three ppl ahead and oil change dont take long but on a crowd day probably wouldve been longer but Was in and out 40 mins but thats because it was only three ppl ahead and oil change dont take long but on a crowd day probably wouldve been longer but they are ok it just seems like the always find a problem or want u get extra stuff for your car or fix when its nothing wrong with it but overall they are ok More
by Trail99
Employees Worked With
No one
April 12, 2019
Very well treated by courteous service personnel. Part had to be ordered and I traded vehicles before repairs could be made. Will definitely use Cronic service department in the future. Did not buy ne Part had to be ordered and I traded vehicles before repairs could be made. Will definitely use Cronic service department in the future. Did not buy new vehicle from Cronic due to personal relationship with a Nissan dealer out of state. More
by JIMKAY
Employees Worked With
Marie
April 12, 2019
Friendly Sales Staff It's so nice to work with a dealership outside of the big city. The sales staff is friendly and helpful. This is my 3rd Lease/ Purchase from Cronic. It's so nice to work with a dealership outside of the big city. The sales staff is friendly and helpful. This is my 3rd Lease/ Purchase from Cronic. More
by Jon
Employees Worked With
Randy Moore
April 08, 2019
Thank you for helping us get what we came in for. Jason was amazing. We came in wanting to purchase two vehicles. At first, we could not get the numbers where we needed them to be, so we ended up leav Jason was amazing. We came in wanting to purchase two vehicles. At first, we could not get the numbers where we needed them to be, so we ended up leaving with nothing. The next day I receive an email from Jason not only with the two vehicles that we wanted, but the numbers cheaper than we anticipated. We were able to come back and get both vehicles that we wanted. He went above and beyond with his GM to work numbers in our favor. If you need a vehicle, ask for Jason. He will go above and beyond to do what he can to help you. Thank you so much. More
by amber.cromer83
Employees Worked With
Jason Presley
April 08, 2019
Great customer service :) All the sales men were great in helping me drive away in my new car. Thank you all for great customer service. :) Everyone was nice. The rental car wa All the sales men were great in helping me drive away in my new car. Thank you all for great customer service. :) Everyone was nice. The rental car was great while I had to get my new vehicle worked on. :) More
by niasiaboyd66
Employees Worked With
Prince Culbreth
April 08, 2019
Airbag Recall Replacement After a getting a miscommunication settled between the recall site and the dealership I was still able to get done quickly and on my way. After a getting a miscommunication settled between the recall site and the dealership I was still able to get done quickly and on my way. More
by MSN3121601
Employees Worked With
Service and internet employee
April 06, 2019
15,000 mile Service Service Managers very helpful, Speed at which service was performed Lounge with TV and coffee appreciated Small issue; Someone left hand smudges Service Managers very helpful, Speed at which service was performed Lounge with TV and coffee appreciated Small issue; Someone left hand smudges on dashboard above glove compartment (probably when the micro-filter was replaced) More
by Nissan Car Service
Employees Worked With
Brian Tolliver
