Criswell Acura

Having missed an appointment due to flooding at my home, I was able to get a timely appointment on 10/11 for 10/12. I arrived at 9 and was leaving at 10. The items discussed with Mr. Thomas, of possible c I was able to get a timely appointment on 10/11 for 10/12. I arrived at 9 and was leaving at 10. The items discussed with Mr. Thomas, of possible concern, were addressed and the service targets achieved within an hour. He was helpful in making follow up suggestions re: some auto body concerns. As always, he was welcoming, efficient, and a pleasure to work with. The atmosphere in the waiting room was pleasant, the coffee GOOD, and I have no complaints, nor thoughts thereof. Continuing thanks for providing service that warrants trust and satisfaction. L Bryce More

I was able to drive in right on time, and my service order was quickly completed. When there were other things detected that needed to be addressed or "kept on my radar screen", the technician explaine order was quickly completed. When there were other things detected that needed to be addressed or "kept on my radar screen", the technician explained them all to me and we were able to decide what additional repairs to add while I was at the dealership. Also, because the law has changed regarding handheld devices, I needed additional help with syncing my bluetooth phone to the car; mt service technician arranged for a sales person to accompany me outside when my car was ready and the action completed very quickly. Plus, I love being able to get my car wahsed while I'm there. More

I was satisfied overall but I was supposed to get my car washed & vacuumed for free as part of the service. When I received my car back the outside didn't really look clean & it was definitely not vacuumed washed & vacuumed for free as part of the service. When I received my car back the outside didn't really look clean & it was definitely not vacuumed at all. The time also took longer than they said it'd take. I also think the charges are a bit pricey comparing them to other businesses. The customer service & employees were very friendly though... More

I gave a high rating of 5 because the service was excellent. I called about a failing battery and received an appointment for the next morning which was much appreciated. The battery was under partia excellent. I called about a failing battery and received an appointment for the next morning which was much appreciated. The battery was under partial warrantay which I did not realize until I arrived and spoke to Christian in the Acura service department who explained about the replacement and how the cost was pro-rated etc. More

As a first time car buyer, I could not be more pleased with Criswell Acura. Kymberly Dunning was extrememly helpful and patient throughout the day. I never felt pressured or taken advantage of as we discu with Criswell Acura. Kymberly Dunning was extrememly helpful and patient throughout the day. I never felt pressured or taken advantage of as we discussed buying or pricing. After purchasing, Kymberly explained in detail all of the TSX's features and assured me if I had any questions or concerns to stop by or call her at anytime. Kymberly, I cannot sing your praises enough. I truly appreciate the professionalism Criswell offered. Thanks to Criswell I received a beautiful car. More

A piece of the right front door handle was broken during maintenance, but when I drew it to Christian's attention, he instantly agreed to take care of it for me at no additional charge. Otherwise the maint maintenance, but when I drew it to Christian's attention, he instantly agreed to take care of it for me at no additional charge. Otherwise the maintenance was done expeditiously and well. I was happy with the service. More

Service was fine, greeting was good. the man who took us to the mall was very nice. I am looking forward to some coupons and I still have to call because I think my first A-1 service was supposed to be fre to the mall was very nice. I am looking forward to some coupons and I still have to call because I think my first A-1 service was supposed to be free? The only other thing that would have been great is if the car was vacuumed! More

The entire team @ Criswell makes routine service easy. I always feel they give good information to help me make an intelligent decision on service. They are swift and responsive. On the occasions that car always feel they give good information to help me make an intelligent decision on service. They are swift and responsive. On the occasions that car has needed to stay overnight they have been accommodating with a loaner. The service prices are fair. I could go cheaper with a small local shop but I would not get the continued value. Once you are in their system they regularly send coupons that are a good value. I am on my 3rd Acura and I would recommend Criswell over any other Baltimore Metro are dealer. They are the best in sales and service. More

Mark has been an absolute delight to work with. He makes my "necessary evil" of car maintenance palatable. He is always kind, welcoming, and talks to me without the car jargon. As a business owner, I un my "necessary evil" of car maintenance palatable. He is always kind, welcoming, and talks to me without the car jargon. As a business owner, I understand and appreciate when someone takes the time to tell us what we are doing right as well as where we can improve. Mark is an asset to your company and gets a 10 from me! Diane Donnelly More

Alan was a very good salesman. He was very knowledgeable in all aspects of the car. I was truly impressed. I have been talking to Alan for quite some time now and he has become a friend as well as a salesma in all aspects of the car. I was truly impressed. I have been talking to Alan for quite some time now and he has become a friend as well as a salesman that I would highly recommend. If all salesman were like Alan more cars would definately get sold. More