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Criswell Acura
Annapolis, MD
1,096 Reviews
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1,096 Reviews of Criswell Acura
November 02, 2010
The biggest frustration was trying to make an appt. for service. Everytime I tried to call I was put on hold or transferred and then put on hold and no one would ever pick up the phone-it would automatica service. Everytime I tried to call I was put on hold or transferred and then put on hold and no one would ever pick up the phone-it would automatically go to voicemail. This happened NUMEROUS times whenever a call was made to this dealership. The service dept never picked up the phone. More
by Cparr58
Employees Worked With
Chris Thomas
October 29, 2010
I just bought my 2007 MDX in August 2010 and it needed the B1 service. I chose Criswell Acrua because I saw some of the positive reviews on dealerrater.com and I wasn't disappointed! I made my appointme the B1 service. I chose Criswell Acrua because I saw some of the positive reviews on dealerrater.com and I wasn't disappointed! I made my appointment at the last minute and the people that I worked with were very willing to get my car in the next day (they would have gotten my car in the same day but I was unavailable). Christian explained the entire B1 service to me, performed the service faster than promised, and walked me to my car to make sure that the service technician had removed the paper floor mat from my car. Those little touches go a long way towards building customer confidence! I called another Acura dealership (closer to my office) to get a price quote on the B1 service and the quoted price for the B1 service was $180 (instead of the $221 that I ended up paying at Criswell). That is why I rated the price as "okay" instead of "good" or "great". But I will DEFINITELY return to Criswell for service in the future. Christian is fantastic! More
by shani.whisonant
Employees Worked With
Christian
October 26, 2010
Chris Thomas very nice to work with. Very helpful and attentive. Efficient, straight forward about charges. Even though I had not called ahead, made arrangements fo accommodate me even though it was la attentive. Efficient, straight forward about charges. Even though I had not called ahead, made arrangements fo accommodate me even though it was late in the work day. You are lucky to have him as an employee. More
by Irma Tetzloff
Employees Worked With
1
October 26, 2010
Everything was fine and I recieved excellent service by the service manager Chris Thomas. Everything was done in a timely manner and I would bring my car in again for service. Everyone else was nice as wel the service manager Chris Thomas. Everything was done in a timely manner and I would bring my car in again for service. Everyone else was nice as well and my car is running great. Thanks again!! More
by Nicki Palermo
Employees Worked With
Chris Thomas
October 21, 2010
Really friendly service from everyone. I was seen promptly at my appointment time,and my car info was processed quickly. The waiting room was comfortable, a large screen TV, Starbucks coffee and some promptly at my appointment time,and my car info was processed quickly. The waiting room was comfortable, a large screen TV, Starbucks coffee and some tasty looking donuts (which I resisted), THe best part - my car was finished 20 minutes before the estimate and I was on my way. More
by jlees569
Employees Worked With
Christian
October 20, 2010
Good service and loaner car too. The price was more than expected, warrentee should have covered more because of low miles. Acura should fix the problem for less money because this is a $35,000 car and it o expected, warrentee should have covered more because of low miles. Acura should fix the problem for less money because this is a $35,000 car and it only has 58,000 miles on it. The service was good no complaints just the quality fo the transmissions. Dan. More
by DDominick
Employees Worked With
John Rokos
October 17, 2010
This is the third vehichle that I have purchased from Alan Hannon and once I again I had great service and support from both Alan and Mike Scandora throughout the complete purchase process. They worked Alan Hannon and once I again I had great service and support from both Alan and Mike Scandora throughout the complete purchase process. They worked with me to make sure that I got the vehicle that I wanted within my budget. The previous vehicles I purchased were new and this time I bought a Certified Pre-Owned Acura MDX and received the same high standard support that made the process hassle-free. I highly recommed Criswell Acura! More
by PF
Employees Worked With
Alan Hannon and Mike Scandora
October 15, 2010
"Good" (4) on Price: I always think I could have done better. Both my wife and I enjoyed the pleasant, no pressure mode displayed by the sales person (Kymberlie). That demeanor was displayed by the ot better. Both my wife and I enjoyed the pleasant, no pressure mode displayed by the sales person (Kymberlie). That demeanor was displayed by the others that we dealt with at the dealership. In addition to getting a great vehicle, it is an added plus to be treated so well by the sales staff. Thank you, Dan Thayer More
by DSThay
Employees Worked With
Kymberlie, Lamont, David
October 14, 2010
My experience is always good. Everyone is nice and friendly which make me feel welcomed. Mark, my service consultant took the time to listen and carefully right down all my concerns. He also followe friendly which make me feel welcomed. Mark, my service consultant took the time to listen and carefully right down all my concerns. He also followed up in a timely matter to let me know what the issues where. I always recommend friends and relatives that have Acura's to come to Criswell Acura. More
by clarkdm
Employees Worked With
Mark Scherger
October 13, 2010
I was very satisfied with the entire visit an Criswell Acura/Audi. All the staff was so happy, pleasant, and helpful. Our salesman was Mike Scandora. He was so friendly, easy going, and hardworking. Mike Acura/Audi. All the staff was so happy, pleasant, and helpful. Our salesman was Mike Scandora. He was so friendly, easy going, and hardworking. Mike was very knowledgable of all the vehicles, history, financing, and matinence on the cars. Dave was the finance manager and worked hard with bank to get us an excellent price! We will definately be purchasing our future vehicles at this dealership and I would highly recomend this dealership to anyone looking for a new or used vehicle. More
by Babybluelex20
Employees Worked With
Mike Scandora, Dave, and Allen
