Criswell Acura

Very Good Service The service was quick and thorough. The service professionals explained everything I needed to know and were very friendly and professional. They also The service was quick and thorough. The service professionals explained everything I needed to know and were very friendly and professional. They also addressed a few areas I highlighted for them and confirmed and explained the specific items. More

10/10 Honestly this was my best experience purchasing a car that I can remember. The dealership worked with me to get me pretty close to the price I wanted Honestly this was my best experience purchasing a car that I can remember. The dealership worked with me to get me pretty close to the price I wanted on the new car, and even helped get closer to the price I wanted for my trade in. In the past, other dealerships I had visited would give one number and then stone wall me, you could tell that Al and Criswell wanted my business and wanted me to be happy with the deal I received. The finance individual, Paul Daley (not listed below) was also fantastic to work with. He put me at ease with purchasing the extended warranty, and didn't make me feel like I was inconveniencing him when I asked to see the loan worked out in multiple ways (different packages, banks, finance rates). Honestly I would recommend this dealership to anyone in the area, especially with my bad experiences at near-by non-Criswell dealerships. More

Great Experience! This was the first time I have ever purchased a car. My father is a mechanic so he was probably overly thorough but this did not bother our sales rep This was the first time I have ever purchased a car. My father is a mechanic so he was probably overly thorough but this did not bother our sales rep Vance Ellis. Vance was kind, patient and even stayed late while I drove from Rockville to purchase the car. He was not pushy but did everything he could to help. He even got me an iphone charger when I said my phone was dying! I work a sales job as well and this was service that can't be matched. Very happy with my Acura RDX. More

Great Service When I brought my 2016 MDX in for service, Jeanette made sure that I was in an out in a timely manner. The work was done quickly as she promised. I When I brought my 2016 MDX in for service, Jeanette made sure that I was in an out in a timely manner. The work was done quickly as she promised. I was very pleased with her professionalism and setting proper expectations regarding how long the service would take. More

Thanks for Listening We've been very pleased with your Service Dept. for years, but recently you out did yourselves! Because Mark Scherger and David Haines took a little e We've been very pleased with your Service Dept. for years, but recently you out did yourselves! Because Mark Scherger and David Haines took a little extra time to listen to our problem, they were able to make things right and keep us very happy customers. The details are not that important but my frustration over a servicing issue was not resolved so I left a message for Mark, the Service Manager. He called me right back and arranged for Dave, Service Writer, to know the entire history as he would not be working the day of my appointment. It was great, when I arrived, Dave knew my history and exactly what to do. He made me feel like an old friend and the most important customer at Criswell Acura. The cars are getting more and more complicated so I'm glad you folks continue to have old fashioned values of caring and taking the time to listen to the customer. More

Great customer service! I purchased a used Acura through this dealership and have nothing but positive things to say. The sales rep, Lake Walton, was quick to respond with in I purchased a used Acura through this dealership and have nothing but positive things to say. The sales rep, Lake Walton, was quick to respond with information on the vehicle that wasn't listed on the webpage. Lake promised the vehicle was in excellent condition and invited me to take a look at it. I drove 100+ miles and found the car to be in superb condition as promised by Lake, which made the purchase an easy one. I highly recommend purchasing from this dealer. More

Fantastic! I worked with Michael Benso and Alan Hannon. Both were fantastic in answering all of my questions. They also checked in on me a few days after and thr I worked with Michael Benso and Alan Hannon. Both were fantastic in answering all of my questions. They also checked in on me a few days after and threw in a free car wash too! I feel they went above the norm and made sure I was completely satisfied with my purchase. I highly recommend purchasing a vehicle with this dealership! More

Great Buying Experience with Criswell Acura I purchased a used Corvette from Criswell Acura and dealt with Vance Ellis and Alan Hannon through the process. As I am two hours away from the deale I purchased a used Corvette from Criswell Acura and dealt with Vance Ellis and Alan Hannon through the process. As I am two hours away from the dealership they were helpful in answering my questions regarding several items on the car. Once I had the answers Alan gave me the final number and all I had to do was shop up and pay the bill. I would recommend thes gentlemen and this dealership if you are in the market for a vehicle they have. I would certainly make the drive again. More

Service As always, I received great service. My MDX needed an oil change. I brought it in for the express service. I was taken care of immediately. The wai As always, I received great service. My MDX needed an oil change. I brought it in for the express service. I was taken care of immediately. The wait was short. My vehicle was washed and ready to go. Each time I go in for service or have a question, I am greeted with a smile. If my service writer in not present, the others step in to assist me. Both Michael Jackson and David Haines are "right on top of it"....... More

Always great service! I always have had a great experience when bringing my car in for service. This last time was for maintenance and David wrote up some things I need to I always have had a great experience when bringing my car in for service. This last time was for maintenance and David wrote up some things I need to take care of On my car sooner than later and prioritized them for me! They don't pressure you - they just inform you of what you need to keep your car running at its best! Thanks for all you do! More