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Criswell Acura

Annapolis, MD

4.3
1,098 Reviews

1701 West Street

Annapolis, MD

21401

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1,098 Reviews of Criswell Acura

January 13, 2017

Amazing Experience! If you are searching for a new or used car, please start your search with Lake Walton at Criswell. I showed up at the dealership with a complex trade More

by Debbie Saylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Harper, Lake Walton
Jan 16, 2017 -

Criswell Acura responded

Dear Mrs. Saylor, thank you very much for your business and your positive review of Lake, Dawn and Criswell. It was our pleasure working with you regarding your vehicle purchase and I am very happy that we were able to help you with good advice in a respectful and professional manor. Enjoy your beautiful vehicle and please let us know if we can be of further assistance. Sincerely, Alan Hannon, Sales Manager. 443-482-3200

January 09, 2017

Service and Frank as expected, excellent. . curious: why wasn't my very dirty car washed after service? Returned from NYC during recent storm, damaged tires, serviced today, and always, very More

by Lucy's mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Concepcion
Jan 16, 2017 -

Criswell Acura responded

Dear Lucy's mom, thank you very much for your business and your positive review of Frank and Criswell Acura. I am happy that we could take care of your service needs today and always. We do apologize about not washing your car, our carwash, after 350,000 washes over the years needed a major overhaul and was out of service for about 2 weeks. The carwash is back up and running like new, feel free to come by for a complementary wash at your convenience. Thank you again. Sincerely, Mark Scherger, Service Manager. 443-482-3200

December 30, 2016

Great Experience I found a car I was interested in online. We went to look at the car and loved it. The process was smooth from start to finish, and they worked with o More

by Volkswagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Vance Ellis
Jan 16, 2017 -

Criswell Acura responded

Dear Volkswagen, thank you very much for your business and your positive review of Vance, Criswell and myself. I am very happy that you were pleased with our smooth process and professionalism. We love referrals, thank you so much for referring your friends and family to us and of course, enjoy your vehicle. Sincerely, Alan Hannon, Sales Manager. 443-482-3200

December 28, 2016

Great Service Work! Great Customer Service! David Haines from the Service department was great to work with and very helpful! Everything we discussed was taken care of superbly! Great customer s More

by GoOrange2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Haines
Jan 16, 2017 -

Criswell Acura responded

Dear GoOrange2012, thank you very much for your business and your positive review of David and Criswell Acura. We are very happy that you were pleased with the work performed on your vehicle and with our customer service. We look forward to seeing you on your next service visit. Sincerely, Mark Scherger, Service Manager 443-482-3200

December 21, 2016

NEW CAR PURCHASE Hands down best dealership I have ever been to in my life. I have had 6 cars all from Toyota, wanted a change and was contacted by this very nice, car More

by Blessed 2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont Randall, Kae Engel
Jan 16, 2017 -

Criswell Acura responded

Dear Blessed 2016, thank you very much for your business and your positive review of Kae, Criswell Acura and myself. I am very happy that you were pleased with us, especially Kae. She truly wanted to make sure all of your questions were answered and also how all of the nice features worked on your vehicle. Welcome to the Criswell Acura family, you will love your Acura and all of the support staff here at Criswell Acura. Sincerely, Lamont Randall, Sales Manager 443-482-3200

December 21, 2016

Outstanding Service When we arrived at 9am for our A123 MDX service, Jeanette immediately took care of us for the first time and was so courteous and professional. We t More

by jpb1735
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Derry
Dec 21, 2016 -

Criswell Acura responded

Dear jpb1735, thank you very much for your business and your very nice review of Jeanette and Criswell Acura. I am very happy to hear that you were pleased with our professionalism and your service experience overall. We are working very hard to complete the service job by the time promised to be considerate of your time and all of our clients time. Thank you again and we look forward to seeing you on your next service visit. Sincerely, Mark Scherger, Service Manager 443-482-3200

December 14, 2016

Best Acura Service in Maryland We have serviced our three Acura's (MDX, RDX & TSX) at Criswell for more than 10 years. We are always treated with respect and recieve superior servic More

by JohnK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Concepcion
Dec 21, 2016 -

Criswell Acura responded

Dear John K, thank you very much for your business, your loyalty and your positive review of Frank and Criswell Acura. I am very happy to hear that you have been taken care of to your satisfaction for the last 10 years with your 3 Acura's. That makes me very happy!! It is a pleasure working with you as well. Please let us know if I can assist in any way. Sincerely, Mark Scherger, Service Manager 443-482-3200

December 13, 2016

One year service Very efficient process to have my car serviced any time I go there. People are friendly. During my wait, I was kept informed as to how much longer the More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
Dec 21, 2016 -

Criswell Acura responded

Dear KT, Thank you very much for your business and your 5 star review of Michael and Criswell Acura. I am very happy to hear that you are pleased with our service team. Please let me know if I can assist in any way. Sincerely, Mark Scherger, Service Manager 443-482-3200

November 29, 2016

Very Happy Customer Alan Hannon and Al Zayas as well as Paul Daley in finance went above and beyond to take care of our car buying needs and made it a great experience. More

by Very Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Daley in Finance, Alan Hannon, Al Zayas
Nov 29, 2016 -

Criswell Acura responded

Dear Very Happy Customer, thank you very much for your business and for your positive review of Al, Paul, me and the Criswell Acura team. It was a pleasure working with you as well. Please let us know if we can be of further assistance, enjoy your Acura! Sincerely, Alan Hannon, Sales Manager. 443-482-3200

November 27, 2016

Sales & Customer Service Exceptional A customer since 1994 with Criswell Acura, the sales and customer service is still exceptional and such a pleasure to continue to do business with Al More

by jk940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Daley with Finance, Alan Hannon, Al Zayas
Nov 29, 2016 -

Criswell Acura responded

Dear jk940, thank you very much for your business and for your loyalty since 1994. We work very hard to care for you professionally each and every time you visit our store. I am very happy to hear that you are pleased with us all of those years. Thank you as well for your recent Acura RDX purchase, you will love it. It was a pleasure working with you as well. Sincerely, Alan Hannon, Sales Manager. 443-482-3200

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