Criswell Acura

I recently purchased the 2014 RLX!!! This is my 4th vehicle from Criswell Acura and each time the experience has been the same....enjoyable and stress free. The amount of attention you receive from the vehicle from Criswell Acura and each time the experience has been the same....enjoyable and stress free. The amount of attention you receive from the staff is unbelievable. Every time I'm at the dealership, I'm treated with the same courteous friendly attitude I received as a new customer. Lamont Randall and Mike Mohr made my car shopping experience enjoyable:-) More

The sales person was excellent. He followed thru and ensured delivery of our car. He was the third person that we had worked with. Our first sales person was excellent. He showed us all the details of ensured delivery of our car. He was the third person that we had worked with. Our first sales person was excellent. He showed us all the details of the car and all of the technology. He left the company and I actually was sad to see him go because he really focused on the parts that are complicated to a lot of people with the technology in the cars today. Then right after he left another person took on our intent to purchase and she followed thru via email at least every week until we were ready to purchase. Then when we came in we found that she had left as well. However Frank took over and he actually was very good. He followed thru which at times is not easy to pick up and get the detail together from two other people. He did a very good job and he also was knowledgable and pleasant. I would rate his customer service and knowledge from 1 to 5 a 5 Plus. For the dealership this is our second Acura. We purchased and still have our first MDX from 11 years ago. We purchased from Libertyville Acura in Illinois and that team stands our against any dealer we have had for service to date. Sales would be the same. There is nothing that Criswell is doing wrong it is just that this dealership in Libertyville has it right and if we still lived there I would have purchased from them. More

purchased Acura RDX from Criswell today with help from sales person Stefano. Stefano was very professional and made the whole transaction smooth. He took the time to inform me of the features of the ca sales person Stefano. Stefano was very professional and made the whole transaction smooth. He took the time to inform me of the features of the car and set up controls for me. Overall, a very positive experience. I would highly recommend Criswell and Stefano. More

The experience was easy and painless. I went in to Acura Criswell and felt welcome. I was able to test drive the car I wanted , was shown many of the features and was later able to purchase with not hassle Criswell and felt welcome. I was able to test drive the car I wanted , was shown many of the features and was later able to purchase with not hassle or hidden fees. More

Stefano was friendly, courteous and efficient. He recognized that he didn't have to "sell" the car, and therefore made sure he highlighted the vehicles high points by directing a test ride that demon recognized that he didn't have to "sell" the car, and therefore made sure he highlighted the vehicles high points by directing a test ride that demonstrated features I could only appreciate while driving. The price negotiation was respectful and efficient. I appreciated his professionalism. Overall a very pleasant experience. More

Great service, very friendly, not pushy and got an awesome deal on a new MDX. Would highly recommend Dwayne Jennings as a salesman. Very satisfied with this dealership. awesome deal on a new MDX. Would highly recommend Dwayne Jennings as a salesman. Very satisfied with this dealership. More

My experience with Frank, Dawn and Lamont was exceptional. Frank was very thorough in his customer service ensuring that I understand the functions of the car after the sale was complete. Frank exceptional. Frank was very thorough in his customer service ensuring that I understand the functions of the car after the sale was complete. Frank followed up consistently and properly throughout the process. Dawn was very professional and friendly. Dawn's customer service made the closing of the sale efficient and took minimal time. More

I had my absolute best car buying experirence with Criswell Acura. We walked in the door 15 minutes prior to closing on Valentine's Day and Lamont and Gerry patiently worked through all the details o Criswell Acura. We walked in the door 15 minutes prior to closing on Valentine's Day and Lamont and Gerry patiently worked through all the details of the deal. We told them we would come back the next day to allow them to go home and celebrate the holiday, but they both refused :o) Once the deal was reached, we parted ways to allow them to work on the approval. I had credit issues that I was concerned would affect the target payment. The next day, after a decline was received, Lamont had a conversation with the lender directly informing them of the reason for my credit issues and my character. At that very moment, my lease was approved with the exact terms discussed the night before. I worked with Mustafa on the documents and he was professional, very nice and very efficeint (in and out in 15 mins and the only reason it was that long was because I made a change). My co-signer was not available to attend the signing at the dealership that day, so Gerry drove over an hour each way to take the documents to her for signature! Finally, with the deal complete, Lamont (manager), sat with us in my new car and went over every single option/detail of the vehicle. Although someone knocked on the window of the car to tell him they needed him, he still took his time to ensure I was comfortable with all the features. Typically, once the deal is complete, you feel rushed to leave to allow the staff to move on to the next client, but the patience at Criswell is unparallel. My boyfriend and I go through the new car buying process a couple times a year (he buys a lot of cars) so I've seen it all! I was simultaneously working with 3 dealerships, for 3 different cars, and decided to go with Criswell due to the personal touch and the feeling they had true integrity and wanted to give me the best experience (and price) possible. Oh! I forgot to mention the best part! The price I paid was incredible! I won't go into details, but I will say I have never seen anything like it :o) Many thanks to Lamont, Gerry and Mustafa for a job very well done!! I will refer everyone to Criswell Acura! More

Working with Mr. Al Zayas was great! I've been in the market for a pre-owned SUV for only a few weeks and Mr. Zayas helped to get me in my new vehicle faster than I could have imagined. His customer ser market for a pre-owned SUV for only a few weeks and Mr. Zayas helped to get me in my new vehicle faster than I could have imagined. His customer service is superb as is evident through his patience with customers new to the car buying arena, his willingness to stay later than the scheduled working day, and his level of detail when discussing different car options and what each are equiped with among many other things. I felt that Mr. Zayas truly had my best interests in mind when helping to place me into a vehicle. Thank you Mr. Zayas for a great car buying experience. I would absolutely recommend Mr. Zayas to anyone looking for a new or pre-owned vehicle. I also worked with Mr. Mustafa Nasr in the financing department. It was a pleasure to work with Mr. Nasr as well. He made the entire financing process beyond simple and explained everything in detail, as again I was new to this whole process. Mr. Nasr has the customers best interest in mind and exhibits great customer service. Thank you Mr. Nasr. More

They did a great job, my car got totaled and Alan and Kae worked with me to ensure that I was about to get the most from my insurance company by finding comparable cars. After that they worked with me to fin worked with me to ensure that I was about to get the most from my insurance company by finding comparable cars. After that they worked with me to find a great price on an amazing new car that I am love driving. I would highly suggest that anyone go work with them if they want to have a great team to get them in a new car! More