Criswell Acura

We recently purchased an MDX from Criswell Acura and this was by far the smoothest auto purchase we have ever made. Everyone was courteous and easy to work with. We visited the dealership three times total. was by far the smoothest auto purchase we have ever made. Everyone was courteous and easy to work with. We visited the dealership three times total. The first two times were to look at the vehicles and test drive the MDX and the third visit was to complete the purchase. We were prepared to walk away if the pricing didn't work out but they worked with us and were very direct about the boundaries. We love our new MDX and had a great experience with Criswell Acura. More

I found the vehicle that I wanted at a very good price. They were kind and curteous and well as efficient during the purchasing process. My experience at Criswell was overall a very nice one and I look fo They were kind and curteous and well as efficient during the purchasing process. My experience at Criswell was overall a very nice one and I look forward to servicing my vehicle there in the future. More

Stefano Rinaldi was our sales consultant. Stefano is very professional and knowledgable about Acura cars and very good at explaining the various cars and their features. Stefano worked patiently with b very professional and knowledgable about Acura cars and very good at explaining the various cars and their features. Stefano worked patiently with both my wife and me, together and independently, as we both have hectic work schedules and could not visit the dealership at the same time. He took us both for independent test drives and reviewed the Certified Acura TSX with each of us. Stefano was a pleasure to work with. When I went home to retrieve our "trade-in" car to bring to the dealership, it would not start, and Stefano went way beyond the call of duty to assist and he accompanied me to our home to jump start the car. Alan Hannan , the sales manager, was also professional, friendly and helpful in dealing with our trade in. The final negotiation on the price with Alan was fair and direct, without any awkwardness that most car buyers dread. Overall , the car buying experience at Criswell Acura was easy and professional. Now we are looking forward to enjoying our new car. More

I visited Car Max and another dealership and while they were OK, they did not make me feel like a member of the family. When I left Criswell Acura of Annapolis, I felt as though I had gained new friends a were OK, they did not make me feel like a member of the family. When I left Criswell Acura of Annapolis, I felt as though I had gained new friends and was indeed part of an extended family. More importantly, my wife who was with me, was also very impressed. Their patience, approach, attitude and overall demeanor was genuine. We enjoyed the experience and never felt pressure in any respect. We both would recommend Criswell to friends and relatives. More

My experience at Criswell Acura was terrific. My sales associate, Stefano was professional, friendly and very knowledgeable about the Acura MDX features. I definitely would recommend friends and family to associate, Stefano was professional, friendly and very knowledgeable about the Acura MDX features. I definitely would recommend friends and family to use Criswell Acura and also to request Stefano Rinaldi as their sales consultant. More

This is a delayed review in reference to an Acura I purchased at Criswell in June of 2013. I feel somewhat sheepish that I procrastinated for so long as the transaction was as smooth and reassuring as purchased at Criswell in June of 2013. I feel somewhat sheepish that I procrastinated for so long as the transaction was as smooth and reassuring as any I've ever had. In particular, I'd like to highlight the service and hospitality of sales associate Stefano Rinaldi. From the time I was greeted by Mr. Rinaldi, I felt like I was dealing with my own personal car-buying advocate. While there was a somewhat lengthy exchange with the bank as to what terms I would be approved for, Stefano checked in with me several times; Not only to explain in detail what was happening, but to offer me a variety of options in acquiring the car I wanted at a comfortable monthly payment, as well as making sure we didn't need a drink (small, but thoughtful details that make any customer in any business feel taken care of). When I wasn't able to secure the exact financing I had originally laid out. Mr. Rinaldi was able to seamlessly provide no less than 3 other vehicles of similar model and trim levels that would be certain to come within my budget. While I declined and decided to ante up for the car I really wanted, feeling that there were plenty of options still on the table was most reassuring during a process that can sometimes be an emotional rollercoaster. This would not have been possible without Stefano's confident knowledge of the product at his disposal. His knowledge of the product, along with his awareness of how to treat people in a major-purchase situation, exhibited a perfect blend of the personal and the professional. Thanks Stefano! More

This is the 3rd Acura that we have purchased from Criswell Acura. We come back for a couple of very simple reasons, the people and the deal. The people are always very friendly, professional and easy Criswell Acura. We come back for a couple of very simple reasons, the people and the deal. The people are always very friendly, professional and easy to work with. Lamont Randal has consistently been a pleasure to work with. His pleasant personality makes working with him very relaxing and easy. This is the first time we have have had the pleasure to work with Stefano Rinaldi and Mustafa Nasr but I must say I would not hesatate to highly recomend them to anyone going to your dealership. Stefano was very knowledgable about the MDX we purchased and extrememly helpful in navigating the seamingly never ending features of the MDX. Mustafa was equaly knowledgable and pleasant to work with. We were able to move through the finance part in no time at all. Thanks very much for once again providing an enjoyable car purchasing experience. More

Al Zayas was very knowledgeable and friendly as well as the rest of the staff. I would easily recommend Criswell Acura of Annapolis to a friend. the rest of the staff. I would easily recommend Criswell Acura of Annapolis to a friend. More

We had a very positive experience and we will recommend Criswell and Stefano Rinaldi in particular to anyone seeking sales or leasing of an Acura. Criswell and Stefano Rinaldi in particular to anyone seeking sales or leasing of an Acura. More

I can't imagine a better buying experience. Our salesman (Al Zayas) was very knowledgeable and helpful without making us feel pressured. Al's communications during the purchase were excellent and salesman (Al Zayas) was very knowledgeable and helpful without making us feel pressured. Al's communications during the purchase were excellent and he even drove 30 miles to pick me up for the delivery of our new MDX. Mustafa led us through the financial paperwork in a very organized manner and explained every number. The car was detailed perfectly and the delivery process was flawless. Once again, Al showed his professionalism during the delivery by syncing my phone with the car and explaining every button and feature. The car buying experience doesn't get much better than this. Thanks to the Criswell team! More