Criswell Acura

Mark does a great job taking care of my RDX Mark Scherger is a professional service advisor who takes the time to work with you in maintaining your vehicle. So many in this business are always Mark Scherger is a professional service advisor who takes the time to work with you in maintaining your vehicle. So many in this business are always just trying to sell you extra service. I really appreciate his knowledge and help. More

Hot day, cool experience I was a little pre-mature in gettig the oil changed; however, since I was there I decided to get it done with the Road trp special. I appreciated Mar I was a little pre-mature in gettig the oil changed; however, since I was there I decided to get it done with the Road trp special. I appreciated Mark's guidance and interest in not spending money I didn't need to and to check out a couple of additional items. The wait was reasonable and I'm all set for a nice road trip. Hmmmm, where shall I go! More

Best Car Buying Experience Ever I had the best car buying experience with Stefano. He was very knowledgeable, patient, and friendly during the process. He was low key, allowing the v I had the best car buying experience with Stefano. He was very knowledgeable, patient, and friendly during the process. He was low key, allowing the vehicle to sell itself. I did not feel like it was a high pressure sale, which I appreciate. He even provided me boxes for the "stuff" I had in my trade-in. (I had not planned to purchase that day) The finance department was equally friendly, efficient, and professional. The process was completed in record time. I highly recommend Stefano and the Criswell dealership. More

Thank You Alan and Al I highly recommend Alan Hannon. I have now bought three cars from him. Each time has been a wonderful experience just like this one. This one was for I highly recommend Alan Hannon. I have now bought three cars from him. Each time has been a wonderful experience just like this one. This one was for our 22 year old daughter that just graduated college. He took time out of a busy Saturday to make her feel like she was his only customer, gave her a great deal and made sure she was comfortable with all the features in her used Acura. Al our Sales rep was very friendly and helpful in making it a smooth and happy transaction. I will definitely be into to see Alan and Al for my next purchase. Thanks so much for all of your help! Your customer service is superior and I will be sending my friends and clients if they need a new car! More

Criswell experience The first part of the day was spent trying to purchase an Acura at a Virginal Acura dealer. The first thing they told me was we don't go back and fort The first part of the day was spent trying to purchase an Acura at a Virginal Acura dealer. The first thing they told me was we don't go back and forth with you; we give you the best price up front. Needless to say I spent 4 hours at the dealership going back and forth about the price. Finally I decided that I had enough and I thanked them for their help and I left. My son called several Acura dealers in Maryland and explained to them that I wanted silver 2014 Acura MDX and I had my own financing. He contacted Criswell Acura and the salesman Gerry Jackson answered the phone. He took the information on the vehicle that we wanted to purchase and told us to come to the dealership so that we could sit down and talk about the vehicle. He took my information and said that he would talk to his manager and try to accommodate the price I was willing to pay. By the time we got to the dealership, Gerry had already done all of the legwork and was ready to make a deal. Gerry and his manager presented us with the price we were looking for. We agreed to the price and decided to purchase the vehicle. Gerry appeared to be a very young man but he was on his game, he was very professional, courteous, and respectful. I was surprised on how knowledgeable he was. He answered all of my questions, he even suggested that we try Acura financing because I could get a better rate than my credit union. I agreed and sure enough I got a better rate. There was no back and forth, no hassle, it was a great experience especially after the headache I went through with the Virginia dealership. I am extremely satisfied with my purchase of my 2014 Acura MDX from Criswell Acura of Annapolis. I would recommend Gerry and Lamont to all of my friends and neighbors. When I purchase another vehicle I will purchase it from Criswell. Sincerly, Gail Sneed More

Great Customer Service The service experience with Criswell Acura is excellent. Mark greets his customers like good friends ensuring that you understand what is needed and The service experience with Criswell Acura is excellent. Mark greets his customers like good friends ensuring that you understand what is needed and what your options are for the required service. He personally reviews all of the work done and is happy to answer any questions even if it is not directly related to the service you were there for originally. For all of the years I owned vehicles I never used the dealership for my service. Criswell Acura and specifically Mark Scherger changed my mind and have a loyal customer. More

Stefano's the Best! The RDX was the first car I have purchased in over 15 years, so the anxiety of the purchasing process was unbearable prior to arriving at the Criswell The RDX was the first car I have purchased in over 15 years, so the anxiety of the purchasing process was unbearable prior to arriving at the Criswell Acura dealership. After meeting Stefano Rinaldi, my anxiety was put to rest within minutes. His knowledge of the brand/model, his professionalism and his friendly attitude was more than I ever expected -- and the deal was great, too! I was put at ease almost immediately. He made the purchase process so easy and enjoyable. Would not hesitate to recommend Stefano Rinaldi or Criswell Acura to anyone who needs to purchase a new car. He is an asset to Criswell! More

GREAT PRICE AND WONDERFUL EXPERIENCE We had a wonderful experience purchasing our 2015 RDX. Our sales person Stefano Rinaldi was very knowledgeable about the vehicle and low pressure. The We had a wonderful experience purchasing our 2015 RDX. Our sales person Stefano Rinaldi was very knowledgeable about the vehicle and low pressure. The entire process was painless and quick. Would definitely recommend this dealership and Stefano to everyone. More

First Time Car Buyer As a first time car buyer, I really had no idea what I wanted. I had been to a few other dealerships and just had not found anything I truly loved. M As a first time car buyer, I really had no idea what I wanted. I had been to a few other dealerships and just had not found anything I truly loved. My dad and I decided to stop in to Criswell Acura to visit Alan Hannon to see if there were any options that fit my budget. He immediately came up with a couple different options but the Acura ILX he had available was exactly what I had been looking for. It had style but the safety and reliability I needed for my daily commute. It was then that my dad and I were introduced to Al Zayas, whom made the entire experience of the purchase of this car AMAZING. The atmosphere they create at Criswell is friendly, inviting and comfortable - extremely great salesman but even better people. I know for a fact that I will be coming back to see Mr. Zayas and Mr. Hannon the next time I have any car service or buying needs. More

2nd purchase from Criswell Acura I just purchased a new MDX, trading in my TLX which I purchased new from Criswell 2 years ago. Paul, the sales assosicate, knows the cars and features I just purchased a new MDX, trading in my TLX which I purchased new from Criswell 2 years ago. Paul, the sales assosicate, knows the cars and features very well. He hustles, is friendly, and worked well with me in closing the deal. The entire staff at Criswell is well trained and helpful. I've used the service department as well and find the same quality of service. More