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Criswell Acura
Annapolis, MD
1,096 Reviews
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1,096 Reviews of Criswell Acura
June 01, 2014
04 TSX 6spd Hvac light issue I took my 04 TSX in for 2 recalls, something about the ecu and power steering pump hose and asked that they repair the hvac light grid so the lights w I took my 04 TSX in for 2 recalls, something about the ecu and power steering pump hose and asked that they repair the hvac light grid so the lights would work in addition to the 2 recalls with the understanding that I'd be paying $370. just to make the havoc light work. I received my car with a scracthed steering wheel, like chunks on the right side of the wheel. Only to be accused of lying when I backed my car up and back into the doorway of the service center about a minute after pulling off. The service manager looked at it, felt it and asked if I were sure that the scratches weren't there with the car having 155k. I told him that I was xxxx SURE. he said : " I doubt that but I'll have the detail guy fix it, when can you come back, it's too late today (6pm)" I told him I'd get back to him as I lived over an hour away. On the way home my passenger noticed that the AUX wouldn't work, so I just figured that the tech didn't hook the cord back in. So.. The next day I take out the cubby hole only to find that the cord was destroyed, not to mention that I find the cubby's contents were just dumped behind my drivers seat. I called the dealer and spoke to the service manager who denied any wrong doing and said that they would assume no responsibility for said damages and pretty much dismissed me as some hoodlum and told me that the tech had noticed that 2 screws were missing from the stereo unit area and that the car had been taken apart before. So I asked why weren't the 2 stews replaced. He told me that that wasn't their responsibility. I told him that I bought the car used and found 2 screws in the console so perhaps they could use those. The manager ignored that statement and then asked to schedule a time for the steering wheel to be repaired, we set a date;. it was rescheduled. When I was finally able to take the car to the dealer, the service rep called about 2 hours later and said that the car was done and that they fixed the Aux cord adaptor. When I got back to my car, the passenger seat was scratched pretty bad, the cubby was on the passage seat with the aux cord still attached, the steering wheel looked like they had just taken a lighter to it and rub it real hard. I plug in the aux cord and it of course doesn't work. No one is there to address the issue, I call Acura, they ask me a million questions, to name names and then tell me that the car dealerships are all individually owned and that Acura USA can't assume any responsibility but can mediate for me. They called and told me that Criswell Acura wouldn't assume any responsibility and aren't able to replace or pay for the damaged cord, scratched seat, shoty job on the steering wheel and of course had no comment on why the 2 screws that I handed to the service rep weren't replaced. or the fact that the light fixture to the cubby was now missing but the bulb was replaced. After 3 failed attempts to get a return call from the manager. I decided to go public. Not because I can't afford a new aux cord, but because I was disrespected as a consumer. I chose to buy an 04, looked long and hard and got a good deal on a near perfect used car. Paid cash and started to find problems, recalls and this is what I get. I've been a Honda owner since 1989 and never been treated so poorly other than the service rep calling my mom when I peeled out of Hagerstown Honda in 1991 after being told that my brakes were supposed to squeak. More
by dvusdave
Employees Worked With
Im not sure who did the damage
May 30, 2014
2014 MDX purchase We were very happy with our experience at Criswell Acura during the purchase of our MDX. We were just looking when we stopped in but were so impresse We were very happy with our experience at Criswell Acura during the purchase of our MDX. We were just looking when we stopped in but were so impressed with the vehicle. The salesman (Paul) was very friendly and extremely knowledgeable about the MDX. The sales manager was also very easy to work with and we were happy with the deal. The finance manager was personable and very efficient. The service department installed the extras that we asked for (runningboards, mud flaps, and body side moldings) while we waited. The MDX was immaculate when we took delivery. cudos to the clean-up man, he did a wonderful job. More
by johnsonrmj
Employees Worked With
Lamont Randall, Jerry Todd
May 30, 2014
New Purchase I was impressed with the professionalism of Paul Daley, Lamont Randall and Jerry Todd. They answered all of my concerns; they were genuine; and I fel I was impressed with the professionalism of Paul Daley, Lamont Randall and Jerry Todd. They answered all of my concerns; they were genuine; and I felt quite confident in purchasing my new Acura. I will refer my family members and friends to Criswell. More
by psalms37
Employees Worked With
Lamont Randall, Jerry Todd
May 29, 2014
service experience This was my first visit to Criswell and I was greeted by a nice gentleman(John R) he took my name and quickly got my car over to service. While waitin This was my first visit to Criswell and I was greeted by a nice gentleman(John R) he took my name and quickly got my car over to service. While waiting I was greeted by Gerry J who smiled and showed me around and was very knowledgeable about Acura. Overall great experience!!! More
by destiny1964
Employees Worked With
John R and Gerry J
May 29, 2014
Professionalism Lamont, Paul, and Frank, were all very professional and made purchasing our new Acura a pleasant experience. Thanks for your heart customer service. Lamont, Paul, and Frank, were all very professional and made purchasing our new Acura a pleasant experience. Thanks for your heart customer service. Terence Lindsey More
by TGLindseyApMHnC
Employees Worked With
Lamont Randall, Frank Concepcion
May 25, 2014
Pleasant experience Paul and Dawn treated me and my son extremely well. My son will be driving the car up to me in a couple weeks and he says I am going to love it! Paul and Dawn treated me and my son extremely well. My son will be driving the car up to me in a couple weeks and he says I am going to love it! More
by Barbarabh
Employees Worked With
Dawn Harper
May 24, 2014
Continued Great Service Needed to get my A16 car service and as always Mark Scherger took great care of my car. Got my appointment set up and gave me an idea of what the ser Needed to get my A16 car service and as always Mark Scherger took great care of my car. Got my appointment set up and gave me an idea of what the service would involve. True to his word, no surprises and accurate. Had my car completed and me back on the road all within the same day! Mark is one of your superstars! More
by WPH1
Employees Worked With
Mark Scherger
May 22, 2014
Amazing experience at Criswell A few months back I called Alan and Vance and asked to keep an eye out for a 2011 or 12 MPR. Every time one came it they called. When the right one A few months back I called Alan and Vance and asked to keep an eye out for a 2011 or 12 MPR. Every time one came it they called. When the right one with 22k miles showed up I drove right down. The car was ready, fresh out of detail. Having bought cars their before I knew the deal would be fair and it was. I drove it home the next day. Vance and Alan took all the time I needed to learn the GPS, sound system, how to work the knob etc. I can't imagine being treated any better than the way Criswell and Alan treated me. Sincerely, Brad B Annapolis, MD More
by bradbjb
Employees Worked With
Alan Hannon, Vance Ellis
May 21, 2014
Great Stefano Rinaldi was extremely friendly. He showed us the car, took us for a test drive through Annapolis, and then helped me find a great deal! Stefano Rinaldi was extremely friendly. He showed us the car, took us for a test drive through Annapolis, and then helped me find a great deal! More
by cmga
Employees Worked With
Stefano Rinaldi
May 19, 2014
Acura RDX We consider ourselves to be tough customers. We were very pleased with the transactional experience. Very professional. Weren't sure we were going to We consider ourselves to be tough customers. We were very pleased with the transactional experience. Very professional. Weren't sure we were going to buy this car tonight, but Stefano made it a great decision. Must be tough to sell a car on a cold and rainy night. More
by tmadden506
Employees Worked With
Stefano Rinaldi
