Criswell Acura

Awesome experience! I've bought cars from numerous dealerships in the past and have visited many more. This recent purchase was for a specific used car (Infiniti G37) I I've bought cars from numerous dealerships in the past and have visited many more. This recent purchase was for a specific used car (Infiniti G37) I was looking for that just happened to be on their lot. I called ahead of time to check on it and Kevin was very accommodating even though it was later in the evening. When I arrived, the car had been washed and waiting under the canopy for me to inspect and test drive. Kevin was courteous and professional from the very beginning and never once pressured me in any kind of way. He didn't even hassle me about how I was financing or anything related; he just let me and my wife test drive the car and assisted with any questions we had. I didn't make an offer that evening but the car was so clean, barely used, and priced right, I inquired about it a couple days later and took it for another test drive with my wife. Again there was no pressure and a great overall attitude from Kevin. They didn't even have an issue with me taking it for a second test drive like some dealerships. Again an offer wasn't made due to a minor concern but they were more than willing to address it and even followed through. A couple days later I ended up purchasing the car at a great price. The car is still under original manufacturer's warranty for another 14 months so no worries there. The finance person (Jerry) didn't even hassle me with unnecessary add-ons and even the detail guy was great. This was the most relaxed, courteous, hassle free, and customer oriented dealership I've ever dealt with. Kudos to Kevin Cramer and Alan Hannon for just attempting to address my concern and providing a great overall car buying experience. My wife was equally impressed as she has been with me to every dealership I've visited. Someone is going to get your money for a car, why not give it to the people who treat you right? They will be on the top of my list for my next vehicle purchase. More

Easiest and most stress free purchase of a cert pre-owned My husband did a lot of research prior to coming to the dealership, he called ahead and told them the exact car we wanted to test drive. Vance Ellis My husband did a lot of research prior to coming to the dealership, he called ahead and told them the exact car we wanted to test drive. Vance Ellis had it ready for us, and took us out to drive it. He's a super friendly guy and knowledgeable about Acuras. He did not try to steamroll us into buying it immediately or show us other cars we didn't want to see. He knew we were focused and really just starting the process. But, it was a great deal and in great condition. He & Alan Hannon, the sales manager, worked with us professionally without pressure. We ended up driving home to get the trade in car & were pleasantly surprised with what they could give us for it. We bought our new, certified pre-owned Acura MDX that night, driving it off the lot, happily. We had friends that had bought 2 cars from Alan and the customer service they have experienced, even during routine oil changes, has been superior. We will look forward to the same as we need to bring the car in. More

Very Professional yet personable. Sales staff are very helpful, knowledgeable and professional. This is my first Acura and with all of the "state of the art" navigation/media/audio eq Sales staff are very helpful, knowledgeable and professional. This is my first Acura and with all of the "state of the art" navigation/media/audio equipment in the vehicle, will have to learn how to maximize it's use. My salesman is "top notch" when it comes to the overview of the equipment and the automobile. More

Serving for "check engine" indicator. Another prompt response to my request for a service appointment by this dealership. Check engine indicator and emissions system problem was efficien Another prompt response to my request for a service appointment by this dealership. Check engine indicator and emissions system problem was efficiently addressed and completed under the estimate. Thanks again to Christian for his professionalism and keeping me apprised as the necessary repairs proceeded. Thanks also for the helpful services of the courtesy shuttle and car wash. More

In and out the door pleasant buying experience Previous buyer, returned to buy my new Acura at Criswell. Had done my homework and pretty much knew the vehicle that I wanted. Paul Daley was very k Previous buyer, returned to buy my new Acura at Criswell. Had done my homework and pretty much knew the vehicle that I wanted. Paul Daley was very knowledgeable in describing all the features on my new ILX. No pressure, no hassle; in and out the door in two hours. My new car was delivered to me later that afternoon. Thank you Paul. ILX - "Shark" More

Paul Daly is the best. Paul made my car purchase experience easier than expected. There was no pressure which I find very irratating. Paul negotiated with professionalism Paul made my car purchase experience easier than expected. There was no pressure which I find very irratating. Paul negotiated with professionalism and patience. I would definitely come back to Paul for another purchase. My overall experience with the Criswell family, from purchase to service has been nothing short of professionalism and excellent customer service. Criswell keep up the good work. Your staff is great!!! More

Comfortable car buying experience A typically stressful purchase was essentially easy and comfortable thanks to Crisswell Acura's Stefano Rinaldi. I had been looking at a few manufactu A typically stressful purchase was essentially easy and comfortable thanks to Crisswell Acura's Stefano Rinaldi. I had been looking at a few manufacturers and Stefano was highly knowledgeable of the Acura MDX when switching from a competitive auto maker of over 15 years. The 2015 Acura MDX SW-AWD Tech is my first Acura purchase. I am quite happy with it thus far. Stefano took the time to get to know my needs in a car and my concerns over the long run. He suggested the package that suits my needs without over selling. He has great follow up and has been extremely helpful in learning the new technology of the car. I highly recommend Crisswell and even more so, Stefano. Jennifer, Annapolis, MD More

Great!! customer service Service manager was straight forward he explained the problem, resolution, what was necessary nothing more nothing less. Also, he was up front with f Service manager was straight forward he explained the problem, resolution, what was necessary nothing more nothing less. Also, he was up front with future maintenance recommendation. More

Stefano Rinaldi at Criswell Acura Annapolis At age 64, I have had many purchase experiences to draw upon in thinking about my recent purchase of an Acura RDX from Criswell. My sales agent, Stefa At age 64, I have had many purchase experiences to draw upon in thinking about my recent purchase of an Acura RDX from Criswell. My sales agent, Stefano Rinaldi, did an excellent job in working with me to find just the right car and a great price point. In my experience, this has rarely happened in the local Annapolis market. Previously, I have had to go out of my local market to make a purchase because locals dealers would not price match competitors 50 or more miles away. Fortunately, Stefano's sales manager, LaMond, was very accommodating and cooperative in the hunt and pricing of the RDX I wanted. Together, they delivered an excellent deal on the car I wanted. I am very pleased to personally recommend Mr. Stefano Rinaldi to anyone considering a new car purchase or lease. My special thanks to Criswell Acura. Richard Roeser Annapolis, MD More

An Excellent Experience We purchased a new 2015 Acura RDX. Al Zayas was our salesman and Lamont Randall furnished assistance. The price negotiation,, training us in operati We purchased a new 2015 Acura RDX. Al Zayas was our salesman and Lamont Randall furnished assistance. The price negotiation,, training us in operating the controls and overall advice about car and dealership were complete and very helpful Sometimes buying a car can be stressful. This experience, however, was completely pleasant. Highest rating from us!! More