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Criswell Acura
Annapolis, MD
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Criswell Acura
October 30, 2014
Service We had an appointment the other day, everything went smoothly as always. Thanks to Mark Scherger and his team. Definitely the best place to service my We had an appointment the other day, everything went smoothly as always. Thanks to Mark Scherger and his team. Definitely the best place to service my Acura. More
by Snezana Cockburn
Employees Worked With
Mark Scherger
October 24, 2014
Maintenance - Car #2 from Criswell I went in for regularly scheduled maintenance this morning and had a great experience. Mark is awesome, incredibly friendly, remembers me and my famil I went in for regularly scheduled maintenance this morning and had a great experience. Mark is awesome, incredibly friendly, remembers me and my family every time and he is very thorough in explaining what service is required and the results of any diagnostics. This is the 2nd car I've purchased and have had regularly serviced with Criswell. I also love that they wash and vacuum my car! More
by mefland
Employees Worked With
Mark Scherger
October 21, 2014
Best car buying experience we have ever had! We purchased a new TLX from Frank Concepcion and Lamont Randall Jr last night and it was honestly the best car buying experience we have ever had. We We purchased a new TLX from Frank Concepcion and Lamont Randall Jr last night and it was honestly the best car buying experience we have ever had. We negotiated a great price prior to our arrival and were so pleased that there was absolutely no game playing or further negotiation when we arrived. The car was ready, the paperwork was exactly as we expected it to be and Frank and Lamont were a true pleasure to work with. Frank did a great job explaining all the car features. Financing with Dawn was also quick and seamless. We drove an hour to Criswell to get the color car we wanted and next time we will drive to the same dealer just because the great service was worth the trip. More
by Mdeisher
Employees Worked With
Lamont Randall, Dawn Harper, Frank Concepcion
October 20, 2014
Service Had a great experience at the service Dept today. Mark S is the best and I will definitely purchase my next vehicle from Criswell due to the excellent Had a great experience at the service Dept today. Mark S is the best and I will definitely purchase my next vehicle from Criswell due to the excellent service given by Mark. More
by Mernie
Employees Worked With
Mark Scherger
October 13, 2014
Great deal on a used car We weren't expecting to buy when we walked into Criswell on a rainy Saturday to look at some used Subaru's they had. But Vance Ellis did a great job s We weren't expecting to buy when we walked into Criswell on a rainy Saturday to look at some used Subaru's they had. But Vance Ellis did a great job showing us the cars and was willing to take our best offer to the manager despite a bit of a gap. To our surprise, the sales manager Alan was willing to take the offer to the general manager and we walked out with a great looking Subaru that night. The whole group was professional and really wanted us to get the best deal. They were also extremely accommodating of us having to tend to our 6 month old during the process. I would highly recommend these guys. They weren't high pressure and were a pleasure to work with. More
by jwist87
Employees Worked With
Alan Hannon, Vance Ellis
October 07, 2014
Thank You for Another Amazing Ride! Another amazing experience with Criswell! Stefano Rinaldi ushered us through the process professionally with exceptional customer care. Home with ou Another amazing experience with Criswell! Stefano Rinaldi ushered us through the process professionally with exceptional customer care. Home with our new TLX 3.5 L! More
by gaines3802
Employees Worked With
Lamont Randall, Stefano Rinaldi, Jerry Todd
October 04, 2014
Stefano--great experience I came today to look at an Acura MDX. I test drove it with Stefano and fell in love with the SUV. Stefano was very professional and great at explainin I came today to look at an Acura MDX. I test drove it with Stefano and fell in love with the SUV. Stefano was very professional and great at explaining everything and answering my questions. He was a very pleasant man and his accent was even better! ! I drove off with my SUV MDX and could not be happier! Thank you Stefano you were awesome. More
by melmar23
Employees Worked With
Stefano Rinaldi, Jerry Todd
September 27, 2014
On the spot John and Paul helped me get in and out without an appointment on a slow day. I appreciated that since I don't live close by but was in Edgewater on an John and Paul helped me get in and out without an appointment on a slow day. I appreciated that since I don't live close by but was in Edgewater on an appointment with the yellow warning light on. Turns out just more than an oil change and I was glad to replace battery and windshield wiper inserts before winter. Thanks guys. Well done and very much appreciated. More
by jfludwick
Employees Worked With
John Rokos
September 21, 2014
Friendly service Enjoyed purchasing my new RDX through Stefano. Knowledgable and friendly. Stefano is great and Jerry made the finance quick and painless. Would recomm Enjoyed purchasing my new RDX through Stefano. Knowledgable and friendly. Stefano is great and Jerry made the finance quick and painless. Would recommend this dealership. More
by Djf123
Employees Worked With
Stefano Rinaldi, Jerry Todd
September 20, 2014
Service done well Christian Johnson has been my service advisor since I bought my vehicle. He is always very pleasant and keeps well informed about my MDX. Thanks Mr. J Christian Johnson has been my service advisor since I bought my vehicle. He is always very pleasant and keeps well informed about my MDX. Thanks Mr. Johnson always a pleasure. More
by Sperry1008
