Criswell Acura
Annapolis, MD
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1,096 Reviews of Criswell Acura
New Year's Eve - New Purchase - RDX AWD/Technology We were referred to this dealership by friend's who have leased at least two vehicles here. We were not disappointed at all. Jason was friendly, kno We were referred to this dealership by friend's who have leased at least two vehicles here. We were not disappointed at all. Jason was friendly, knowledgeable and patient. Lamont and Jerry were a breeze to work with as well, we didn't feel pressured at all. This was by far the best and easiest new car purchase experience we have ever encountered. We will definitely recommend to our friends and family. Thank you! More
Great new car experience all over again This is my second new Acura. I bought my first one in 1997 and loved it so much, I didn't feel like getting a new car till recently. Consistent qual This is my second new Acura. I bought my first one in 1997 and loved it so much, I didn't feel like getting a new car till recently. Consistent quality service over more than 15 years made me start looking with Criswell Acura again. We walked into the showroom and met Stephano Rinaldi, who knows and loves his cars, and is kind & patient. He also loves to test drive:-) - fun!! The next day I'm driving my new car - an RDX AWD this time. Thanks so much Stephano!! More
New Car Purchase Excellent experience buying a car tonight. Didn't feel pressured at all. All the paperwork went very smoothly and orientation to the car was thorough. Excellent experience buying a car tonight. Didn't feel pressured at all. All the paperwork went very smoothly and orientation to the car was thorough. Would definitely recommend this dealership and sales person Stefano Rinaldi. More
Great service Always a great experience! Mark was top notch. This place gives you the service that you need and will continue to come back. Thank you! Always a great experience! Mark was top notch. This place gives you the service that you need and will continue to come back. Thank you! More
Oil Change I went in for an oil change today and met with Christian my normal Service Advisor. I was surprised how busy the shop was this morning given the Chri I went in for an oil change today and met with Christian my normal Service Advisor. I was surprised how busy the shop was this morning given the Christmas holiday. (thought people would be shopping.) I was very pleased with my experience today. Service was timely for as busy as the dealership was. I thought my car needed extra fluid services today but was advised that it wasn't due based on the maintenance minder. Nice surprise around this time of year. Christian is always professional and polite. More
Excellent Service Experience Very impressed with Criswell Acura - very professional and friendly group - HONEST about work that needs to be done or can wait. I would definitely re Very impressed with Criswell Acura - very professional and friendly group - HONEST about work that needs to be done or can wait. I would definitely recommend the whole group - Christian in particular - to any Acura owners. More
Excellent Experiences with Paul from Service Thanks to Paul who always goes above and beyond to make my experience at Acura Service excellent. I would never think of going anywhere else for serv Thanks to Paul who always goes above and beyond to make my experience at Acura Service excellent. I would never think of going anywhere else for service because of the level of customer service and quality of work I get at Criswell Service Center. More
Awesome service Alan went above and beyond to make sure my wife was comfortable with the features in the car and took the time to demonstrate how they work.Great ser Alan went above and beyond to make sure my wife was comfortable with the features in the car and took the time to demonstrate how they work.Great service !. More
Great Car Buying Experience Criswell made my car experience one that I will hold all car buying experiences in my future to. The staff was ready, eager, and most importantly wil Criswell made my car experience one that I will hold all car buying experiences in my future to. The staff was ready, eager, and most importantly willing to answer any and all questions that I had -- no matter how silly they may have been. I will be sure to refer friends and family to Criswell Acura when they are looking for a new car!! Thank you to your team!!! More
A pleasant, no-pressure buying experience It has been 10 years since I purchased my last Acura and parting with it has been hard! We went to Criswell before we were ready to buy and asked to t It has been 10 years since I purchased my last Acura and parting with it has been hard! We went to Criswell before we were ready to buy and asked to test drive a TLX and Stefano took us out for a spin, with no pressure to buy at that time. At least 6-8 weeks later we made an appointment with him to test drive the car again. He was pleasant, knowledgeable, easy to work with, and made the whole process of buying the car a good experience for us. He went online and checked neutral websites for selling prices in the area, which helped us in our negotions. He even offered to write the check...as long as WE signed it! Jerry Todd in Finance did not pressure us to purchase any extended options, which we appreciated. All in all, a great buying experience. More