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Criswell Acura

Annapolis, MD

4.7
1,096 Reviews

1701 West Street

Annapolis, MD

21401

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1,096 Reviews of Criswell Acura

January 11, 2015

New Year's Eve - New Purchase - RDX AWD/Technology We were referred to this dealership by friend's who have leased at least two vehicles here. We were not disappointed at all. Jason was friendly, kno More

by schmidtka70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Randall, Jerry Todd
January 09, 2015

Great new car experience all over again This is my second new Acura. I bought my first one in 1997 and loved it so much, I didn't feel like getting a new car till recently. Consistent qual More

by Susan Gibbons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefano Rinaldi
December 30, 2014

New Car Purchase Excellent experience buying a car tonight. Didn't feel pressured at all. All the paperwork went very smoothly and orientation to the car was thorough. More

by westarnld
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Mohr, Stefano Rinaldi, Jerry Todd
December 24, 2014

Great service Always a great experience! Mark was top notch. This place gives you the service that you need and will continue to come back. Thank you! More

by pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Scherger
December 19, 2014

Oil Change I went in for an oil change today and met with Christian my normal Service Advisor. I was surprised how busy the shop was this morning given the Chri More

by mdx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 18, 2014

Excellent Service Experience Very impressed with Criswell Acura - very professional and friendly group - HONEST about work that needs to be done or can wait. I would definitely re More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 17, 2014

Excellent Experiences with Paul from Service Thanks to Paul who always goes above and beyond to make my experience at Acura Service excellent. I would never think of going anywhere else for serv More

by katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 16, 2014

Awesome service Alan went above and beyond to make sure my wife was comfortable with the features in the car and took the time to demonstrate how they work.Great ser More

by David Moses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
December 10, 2014

Great Car Buying Experience Criswell made my car experience one that I will hold all car buying experiences in my future to. The staff was ready, eager, and most importantly wil More

by Teresa Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Vance Ellis, Jerry Todd
November 29, 2014

A pleasant, no-pressure buying experience It has been 10 years since I purchased my last Acura and parting with it has been hard! We went to Criswell before we were ready to buy and asked to t More

by diane.b.french.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefano Rinaldi, Jerry Todd
Dec 10, 2014 -

Criswell Acura responded

Dear diane.b.french.5, Thank you for your business and your very positive review of Criswell Acura, Stefano and Jerry Todd. I am very happy that you were pleased with our low pressure approach to coming to an agreement on the Acura TLX. We all work very hard at Criswell Acura to conduct business the way each client prefers to proceed with their vehicle purchase. The Acura products are excellent vehicles, however, with anything mechanical, things do break. If you change your mind on the extend warranty, please be sure to contact Jerry Todd. Our extended warranties are very reasonable in price and we do have claims that come thru on a regular basis. You will be very happy when something does break, that it is covered at little or no expense to you. Thank you. Lamont Randall Acura Sales Manager 443-482-3200

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