Criswell Acura

Great car buying experience It was by far the best car buying experience ever! No pressure and a great price! The team was very friendly and knowledge about their cars! It was by far the best car buying experience ever! No pressure and a great price! The team was very friendly and knowledge about their cars! More

New RDX We met with our salesman, they reviewed our trade in, then made us an offer in a timely manner. We countered and they accepted our offer. No back and We met with our salesman, they reviewed our trade in, then made us an offer in a timely manner. We countered and they accepted our offer. No back and forth, or intimidation. We met with the finance guy who was very pleasant and timely. They prepped our new car and we were out in under 3 hours. We were very pleased with the service we received. We were also pleased to find out that this a "small town" dealer, not in a huge network of car brands. More

Keep coming back! This is our 3rd Acura from Criswell since purchasing a 2001 CL S Type....Automobile selection was very good but more importantly we enjoy the no press This is our 3rd Acura from Criswell since purchasing a 2001 CL S Type....Automobile selection was very good but more importantly we enjoy the no pressure buying experience, excellent knowledge of the product - which is why we asked for Stefano Rinaldi for a second time in the past 3 years...its quite obvious he knows the product line and the team works well together and above all else we felt like we got the best deal available despite the demand for the MDX...I would highly recommend this dealership from the sales perspective and can't forget the top notch service department - both go hand in hand and why we continue to come back...We want to thank Stefano for making the experience worth our time....Best Regards.....Bill & Cathy More

Service Mark and the Crew at Criswell have always been friendly, on time and quick with the service. Its is a pleasure doing business with people who get the Mark and the Crew at Criswell have always been friendly, on time and quick with the service. Its is a pleasure doing business with people who get the service component of the Car Business! More

Criswell fan for life A BIG thank you to Alan Hannon. I recently purchased an Acura RDX from Criswell Acura and can honestly say it was the best car buying experience A BIG thank you to Alan Hannon. I recently purchased an Acura RDX from Criswell Acura and can honestly say it was the best car buying experience I have ever had. From the minute I walked in the showroom until the moment I drove our new car off the lot I was treated like I was the most important person at the dealership. The gentleman who greeted me immediately asked if I needed assistance and even offered me something to drink and eat. He went and found the salesman I was looking for, Alan Hannon, and the car buying experience was underway. Alan greeted me and made me feel like we have known each other for years. There was no pressure from Alan at anytime and he took the time to really go over all my options in deciding to buy a new or used car. I brought my ten year old daughter with me and you could tell by Alan's interaction with her that he has children of his own. He made her feel like she was part of the decision making process which helped keep her from becoming bored and making it tough on a parent. Once a decision was made I was impressed with how fast the entire transaction took. The loan application, the car being cleaned / detailed and filled with gas and the installation of the license plates all took place in record time. We were even given a tutorial on how to use all the "tech system" features on the car. You can tell how much Alan likes his job. His customer service is outstanding and I can see why I was referred to him. I am definitely a Criswell fan for life and when its time for my daughter to purchase her car (in another six years) I no exactly where we will be heading and we will definitely ask for Alan! Outstanding job!! More

Pleasent used car buying experience I purchased a used Acura MDX from Kevin Kramer and Alan Hannon at Criswell and my overall experience was tremendous. They found the car I was looking I purchased a used Acura MDX from Kevin Kramer and Alan Hannon at Criswell and my overall experience was tremendous. They found the car I was looking for, had it ready for me to inspect and test drive when I arrived and were great to work with. I never felt any pressure to buy as they were more concerned with me getting a car that fits my need. They were open and honest about the vehicle and even provided me with their service records for the car. Alan Hannon has coached my son’s baseball team for 7 years now so I’ve always known him to be tremendously generous with his time and just a stand-up individual on the baseball field. However, his integrity also carries over into his professional career as my experience could not have been better. It was comforting buing a used car from someone as trustworthy as Alan. More

Pleasant Experience My experience at Criswell was very pleasant. I never felt pressured. They respected my desire to just look and test drive on my first visit. I was ple My experience at Criswell was very pleasant. I never felt pressured. They respected my desire to just look and test drive on my first visit. I was pleasantly surprised with the quick responses I received from Jason Chan, even on the weekend – during his time off. Jason was patient and very knowledgeable. He took time explaining all the features of the vehicle, even when he had to repeat them for me later. The negotiation process was smooth. I felt like I got a fair trade on my vehicle. No issues with financing. I am very pleased with the outcome. I look forward to working with Criswell, and especially Jason, in the future. More

Great sales experience. Great sales experience with our salesperson Stefano Rinaldi. We received a fair price, exceptional service from Stefano. He reviewed everything about Great sales experience with our salesperson Stefano Rinaldi. We received a fair price, exceptional service from Stefano. He reviewed everything about the car. Very Happy. More

Customer Service at its Best Our thanks to Jason Chan & Lamont Randall for making our day! No hassle with price. Smooth process all the way around. They both went over and beyond Our thanks to Jason Chan & Lamont Randall for making our day! No hassle with price. Smooth process all the way around. They both went over and beyond to help us w/processing. I had sprained ankle so they even delivered our car to our home--awesome! Thank you both for making our buying experience the best. Outstanding customer service! More

Professional and More! I have been dealing with Stefano since fall of 2014 when I had my 2005 MDX in for service and mentioned that I may be interested in a new car in the n I have been dealing with Stefano since fall of 2014 when I had my 2005 MDX in for service and mentioned that I may be interested in a new car in the near future. He has kept in touch since then with a few phone calls and emails mentioning specials and just keeping in touch without pressuring us an any way. Today, my husband and I leased a new RDX! Stefano, as usual, was very professional, knowledgeable, and personable and helped to make the entire process very smooth. Jerry Todd, in finance made our financing very smooth and efficient! He was extremely knowledgable and personable as well. In all, unlike other dealerships that we have been to,I have found all the staff to always be friendly, helpful, and upbeat. I have to say that over the years, Stefano and Jerry were the best car dealership professionals that I have ever dealt with! More