Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Acura
Annapolis, MD
1,096 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,096 Reviews of Criswell Acura
May 10, 2015
I HAVE A WHOLE NEW VIEW OF AUTO DEALERSHIPS Kevin and his sales manager Alan were great. I used to have a disdain for auto dealerships. No Longer. These guys made the process smooth and comfort Kevin and his sales manager Alan were great. I used to have a disdain for auto dealerships. No Longer. These guys made the process smooth and comfortable. I didn't feel like I was dealing with snakes. Their attitude is all about service, and they have fun. The used Acura Mdx I purchased was an original from their lot, purchase and serviced there it's whole life. I knew they weren't selling me junk, plus the price was right! They financed me even with the older vehicle and a peppered credit history. Not to mention, when I discovered there was a faulty power lock actuator they promptly fixed it, no questions asked. It sure makes car buying a whole lot easier when you feel comfortable with the people you are buying from. Thanks guys More
by jshambarger
Employees Worked With
Alan Hannon, Kevin Cramer
May 07, 2015
Nicely Done Nicely done. No shenanigans. No hustle. No miss leading or deceptive information. Very professional. Stefano Rinaldi is a very friendly car guy who kn Nicely done. No shenanigans. No hustle. No miss leading or deceptive information. Very professional. Stefano Rinaldi is a very friendly car guy who knows cars and his products. Jerry Todd is also friendly and efficient. A satisfying purchase experience. More
by Happy Lady
Employees Worked With
Stefano Rinaldi, Jerry Todd
May 04, 2015
Thank you! I purchased a new Acura RDX about 6 weeks ago at Criswell Acura. Stefano Rinaldi assisted me through this process. Most folks I know dread the "ordeal I purchased a new Acura RDX about 6 weeks ago at Criswell Acura. Stefano Rinaldi assisted me through this process. Most folks I know dread the "ordeal" of buying a car. Setefano made the entire experience a pleasure! I was, in fact, not looking forward to the thought of buying a car myself. I was in need of a new car- quickly. The Honda Accord I was driving, while in great shape and low mileage for a 2007, but it had a 6-speed manual transmission. Not a problem until a knee injury, and pending surgery made it painful to drive. I have had to deal with a number of daunting tasks in the last few months as I lost my husband of 36 years recently. Buying this car was the first time ever I had to do this on my own. Stefano was extremely sensitive to my situation and made everything painless from start to finish. I truly feel like I made a friend in Stephano! He sat in the car and gave me a guided tour throughout the vehicle, and followed up with me several times. Dawn Harper, in finance,was great- very efficient. Manager Lamont Randall was very helpful and kind as well. Thank you ALL for making this a stress free car buying experience!! More
by LAS
Employees Worked With
Lamont Randall, Stefano Rinaldi, Dawn Harper
April 30, 2015
Best Experience, Great Service, Fantastic Deal! I had the privilege of working with Stefano, couldn't have asked for a better car-buying experience. Every single staff-member was helpful & friendly! I had the privilege of working with Stefano, couldn't have asked for a better car-buying experience. Every single staff-member was helpful & friendly! More
by 2016 ILX
Employees Worked With
George Criswell, Lamont Randall, Stefano Rinaldi, Jerry Todd
April 29, 2015
Great Dealership and I recommend it! So EXCITED!!! It first started through Dealerrater.com and found excellent reviews from this dealership and on Jason Chan. He was great took his time So EXCITED!!! It first started through Dealerrater.com and found excellent reviews from this dealership and on Jason Chan. He was great took his time and explained everything. Was very helpful and patient. The reviews definitly were accurate when it came to Jason so definitly ask for him!!! :-) More
by florxlopez
April 28, 2015
Great Deal No pressure sales and detail information about each model. I was in and out less than 2 hours financing and all.. I will be back. Thanks George, Stefa No pressure sales and detail information about each model. I was in and out less than 2 hours financing and all.. I will be back. Thanks George, Stefano and Bernie. More
by Goodday
Employees Worked With
George Criswell, Stefano Rinaldi, Bernie Church
April 23, 2015
Purchase of Acura TLX No pressure tactics, very fair. Jason Chan was superb, looked at other dealerships but returned to him because of his customer service skills were gre No pressure tactics, very fair. Jason Chan was superb, looked at other dealerships but returned to him because of his customer service skills were great. Also worked with Paul Daley while Jason was on leave and he was great as well. Highly recommend both of them. Hats off to the management team, in particular, Lamont Randall who sealed the deal!!! Thanks Jerry Todd for a smooth finance process. TEAM ACURA!!! K.R. More
by Kim R.
Employees Worked With
Lamont Randall, Jerry Todd
April 22, 2015
Incredible customer service!! Alan provides a level of customer service that surpasses most, in any industry, Truly. I feel like with most places & services, the customer "really Alan provides a level of customer service that surpasses most, in any industry, Truly. I feel like with most places & services, the customer "really" doesn't matter. I spent over 20 yrs of my life in retail, and the customer was always first. Well, fast forward to 2015....that thought is going away. With Alan, we were made to feel not only extremely satisfied, but we walked away happy! Wow. Alan is a top notch individual. We are grateful for his level of service. Thank you!!!. More
by wbordo
Employees Worked With
Alan Hannon
April 21, 2015
Not the usual car buying experience, and that's good! My husband and I knew we wanted a new vehicle and had 4 different models to try out. Acura was our last and it was my favorite. Stefano Rinadli was My husband and I knew we wanted a new vehicle and had 4 different models to try out. Acura was our last and it was my favorite. Stefano Rinadli was the sales person that greeted us and worked with us. We told him we were just testing cars but would have an answer one way or the other soon. He didn't try to push us into the car, asked questions, listened to the strange things I wanted in a car and it was a very good experience. I always dread the car buying scenario but this time it was effortless. I appreciated the time he gave me when I when to buy my car last night and felt the Stefano was very knowledgeable. He showed me the service area and introduced me to everyone. Thank you Stefano for a great car buying experience. More
by Letsgo410
Employees Worked With
Lamont Randall, Stefano Rinaldi, Dawn Harper
April 18, 2015
Friendly, helpful staff We had a greet experience at Criswell Acura. The staff was very welcoming and helpful. They even stayed after closing time to help us one evening. The We had a greet experience at Criswell Acura. The staff was very welcoming and helpful. They even stayed after closing time to help us one evening. They were not pushy and answered all of our questions. We are especially thankful for the help of Stefano Rinaldi! More
by Shotough
Employees Worked With
Lamont Randall, Stefano Rinaldi, Jerry Todd
