Criswell Acura

service John was excellent and kept me posted, car ready as promised. Had a near miss with loaner car but it all worked out. It is difficult for me becaus John was excellent and kept me posted, car ready as promised. Had a near miss with loaner car but it all worked out. It is difficult for me because of no dealerships in my local area so this was my first visit here More

Monday Night-RDX Walked in on a Monday evening, 7pm, to the sale department and was greeted by Stefano. He was non-aggressive and quick to establish a rapport. I was Walked in on a Monday evening, 7pm, to the sale department and was greeted by Stefano. He was non-aggressive and quick to establish a rapport. I was in the market for a RDX. Stefano is knowledgeable of the models and available options. Test drive was a true test drive, some low mph residential streets, highway and in-between. Test drive was a chance to see the features, blind spot warning, lane assistance, and engine performance. When we got back from the test drive, I learned staff proactively was having my trade-in appraised. This was not a tense price negotiation, open about pricing, invoice vs. MSRP, accessories, options. I purchased a car right off the showroom floor. To get the car out of the showroom had to move a few vehicles around. Stefano and team continued to be professional and courteous at 8pm on a Monday night. While I was in finance, car was cleaned and ready to go when I got back. Stefano put the plates on and offered to set up my cell phones. It was refreshing to not be rushed through the purchase with it being near closing time, 9pm. Whole experience took about two hours on a Monday evening. If you are in the market for an Acura, I would recommend Stefano Rinaldi. More

John Rokos is awesome! John is always a big help when I bring one of my cars in, he gets me written up quickly and with a smile. The e rite team is great. John is always a big help when I bring one of my cars in, he gets me written up quickly and with a smile. The e rite team is great. More

Criswell Acura of Maryland Alan Hannon & Dwayne Jennings made my car shopping experience at Criswell Acura great. Both went out of their way to give me professional yet friendl Alan Hannon & Dwayne Jennings made my car shopping experience at Criswell Acura great. Both went out of their way to give me professional yet friendly service. Purchasing my new vehicle today was the best car buying experience I've ever had. Thank you very much Alan & Dwayne. More

Great Service and quick response! Started the car shopping experience a week ago and this dealer has been awesome in making it happen!. Thanks to Stefano Rinaldi for making the transa Started the car shopping experience a week ago and this dealer has been awesome in making it happen!. Thanks to Stefano Rinaldi for making the transaction seamless. Everyone from the owner to Lamont manager to Stefano was wonderful! Def a great experience in car buying, and I recommend anyone needing a great car to stop by the Criswell on West Street. More

Personal Customer Service!! The staff at Criswell Acura were professional, yet family-friendly! Kudos to Alan Hannon and Dwayne Jennings for going out of their way and finding t The staff at Criswell Acura were professional, yet family-friendly! Kudos to Alan Hannon and Dwayne Jennings for going out of their way and finding the perfect truck and taking the time to let us think things over without pressure! We definitely will be recommending Criswell Acura. If it wasn't for Alan and Dwayne's hospitality and going over and beyond, we would have gone to another dealer!!! More