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Criswell Acura

Annapolis, MD

4.3
1,098 Reviews

1701 West Street

Annapolis, MD

21401

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1,098 Reviews of Criswell Acura

December 16, 2015

First Acura Purchase This was our first purchase of an Acura. Stefano was very friendly, knowledgeable and patient and best of all provided no pressure, something we dis More

by RFF
Recommend Dealer
Yes
Employees Worked With
Stefano Rinaldi
Jan 04, 2016 -

Criswell Acura responded

Dear RFF, Thank you very much for your business and your positive review of Stefano and the Criswell Acura team. We always do our best to provide a low pressure, facts only environment to keep the car buying process pleasant for all involved. Thank you again and enjoy your Acura MDX. Sincerely, Lamont Randall, Acura Sales Manager 443-482-3200

December 14, 2015

Great Purchasing Experience I purchased my 3rd Acura this month from Criswell Acura. Paul Daley and Lamont Randal were the best! Paul was wonderful and worked with my crazy end More

by EVG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont Randall
Jan 04, 2016 -

Criswell Acura responded

Dear EVG, Thank you very much for your business and your kind words regarding Paul, me, and the Criswell Acura team. I am very happy Paul worked with you the way you wanted to during the purchase process, that is our goal. We are all very happy that you are now a Criswell Acura client!! Thank you again. Lamont Randall, Acura Sales Manager 443-482-3200

December 11, 2015

Acura experience After walking in to look at a new 2016 model I was disappointed to find out my monthly payment was not the truth of what I would be paying, I did not More

by Babushka13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont Randall, Alan Hannon, Jerry Todd
Jan 04, 2016 -

Criswell Acura responded

Dear Babushka13, Thank you for your review and your positive comments about me. I am very happy we were able to work everything out for you regarding your purchase. Thank you and it would be my pleasure to serve you again. Sincerely, Alan Hannon, Sales Manager 443-482-3200

December 05, 2015

BRAVO ZULU!! Best experience ever!! This the best car buying experience. They took very good care of me. I was nervous and they made sure that I was comfortable and it was a no pressure More

by Kisha81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont Randall, Dawn Harper
Jan 04, 2016 -

Criswell Acura responded

Dear Kisha81, Thank you for your business and your positive review of Paul, Dawn, me and the Criswell Acura team. No need to be nervous, we always do the right thing for our clients so you will want to continue as a Criswell Acura client for years to come :) Thank you again. Lamont Randall, Sales Manager. 443-482-3200

December 01, 2015

Very positive experience. This is the first car my wife and I have purchased from Criswell and we would go back in a heartbeat. Paul in sales was excellent, and was both patie More

by parkma05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Criswell, Lamont Randall, Alan Hannon
Jan 04, 2016 -

Criswell Acura responded

Dear parkma05, Thank you very much for your business and your positive comments about Paul, George, Alan and me. It was a pleasure working with you and we are all very pleased you were happy with our approach and performance. We are here for you now and in the future as your automotive needs evolve. Thank you again. Lamont Randall, Sales Manager 443-482-3200

November 30, 2015

Easy breezy purchase This is the second car I have purchased from Stefano and it was even easier this go around. Stopped in on Saturday for a test drive and some initial p More

by Heidi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano Rinaldi, Dawn Harper
Jan 04, 2016 -

Criswell Acura responded

Dear Heidi, Thank you very much for your business and your positive review of Stafano, Dawn and the Criswell Acura team. It was a pleasure working with you as well with your 2nd purchase from us. If you need additional assistance, please do call on us, we are here for you now and in the future. Sincerely, Lamont Randall, Acura Sales Manager

November 19, 2015

Professional and Patient Alan and Dwayne both showed courtesy and professionalism with a client located 2600 miles away. They guided us through the process of getting our drea More

by mcgeeA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
November 18, 2015

Great car buying experience! Last night I bought a car from Alan Hannon and his Sales Rep Kevin Cramer at Criswell Acura in Annapolis. They made the whole process, simple and fas More

by Love my car!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Kevin Cramer
November 17, 2015

Very Satisfied! This is the second time we have bought a car from Criswell Acura/Audi in Annapolis. We are once again very satisfied with the experience we had. We More

by Rue and Irena Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Al Zayas
November 11, 2015

Top Service I've been with Criswell Acura since 2002 and the service has been outstanding at every visit. John Rokos has always been such a caring service rep. I More

by Roblyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Two guys who drove me in the shuttle were professional and friendly as well. , John Rokos
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