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Criswell Acura
Annapolis, MD
1,096 Reviews
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1,096 Reviews of Criswell Acura
December 11, 2015
Acura experience After walking in to look at a new 2016 model I was disappointed to find out my monthly payment was not the truth of what I would be paying, I did not After walking in to look at a new 2016 model I was disappointed to find out my monthly payment was not the truth of what I would be paying, I did not anticipate coming back. Had it not been for Alan Hannon, I would have gone to another dealership. He showed me my different options and worked hard to help me with all I asked(and that that I didn't). I would recommend my friends and family to speak to him about buying future vehicles- without him there would not have been a five star rating. Thank you Alan!! More
by Babushka13
Employees Worked With
Lamont Randall, Alan Hannon, Jerry Todd
December 05, 2015
BRAVO ZULU!! Best experience ever!! This the best car buying experience. They took very good care of me. I was nervous and they made sure that I was comfortable and it was a no pressure This the best car buying experience. They took very good care of me. I was nervous and they made sure that I was comfortable and it was a no pressure buy!! Thanks Paul Daley!! More
by Kisha81
Employees Worked With
Lamont Randall, Dawn Harper
December 01, 2015
Very positive experience. This is the first car my wife and I have purchased from Criswell and we would go back in a heartbeat. Paul in sales was excellent, and was both patie This is the first car my wife and I have purchased from Criswell and we would go back in a heartbeat. Paul in sales was excellent, and was both patient and thorough in helping us navigate the big decision to purchase. We found him to be very honest, and had very thoughtful input that you wouldn't get by just shopping online. The rest of the sales team was also very accommodating and we felt comfortable from start to finish. It was a very positive experience all around. More
by parkma05
Employees Worked With
George Criswell, Lamont Randall, Alan Hannon
November 30, 2015
Easy breezy purchase This is the second car I have purchased from Stefano and it was even easier this go around. Stopped in on Saturday for a test drive and some initial p This is the second car I have purchased from Stefano and it was even easier this go around. Stopped in on Saturday for a test drive and some initial price quotes. Came back Monday night and within 2 hours was the new owner of an RDX. Great experience! More
by Heidi
Employees Worked With
Stefano Rinaldi, Dawn Harper
November 19, 2015
Professional and Patient Alan and Dwayne both showed courtesy and professionalism with a client located 2600 miles away. They guided us through the process of getting our drea Alan and Dwayne both showed courtesy and professionalism with a client located 2600 miles away. They guided us through the process of getting our dream car sent across the states of which we had never done before. They guided us to a reliable shipper, communicated with us regularly even after the sale, and the overall experience was beyond great. We might even buy our other future cars from them even though they are on the opposite coast! I have never had this experience from a dealership, ever. Customer service is their middle name. More
by mcgeeA1
Employees Worked With
Alan Hannon
November 18, 2015
Great car buying experience! Last night I bought a car from Alan Hannon and his Sales Rep Kevin Cramer at Criswell Acura in Annapolis. They made the whole process, simple and fas Last night I bought a car from Alan Hannon and his Sales Rep Kevin Cramer at Criswell Acura in Annapolis. They made the whole process, simple and fast. Very happy with them and the car buying experience I had! More
by Love my car!
Employees Worked With
Alan Hannon, Kevin Cramer
November 17, 2015
Very Satisfied! This is the second time we have bought a car from Criswell Acura/Audi in Annapolis. We are once again very satisfied with the experience we had. We This is the second time we have bought a car from Criswell Acura/Audi in Annapolis. We are once again very satisfied with the experience we had. We live in Towson, Maryland one hour from Criswell. However when we were in need of a car recently we contacted Criswell because we were very satisfied with the services we received last time and we trusted them that they would help us this time. They did and we will be coming back in the future next time we need a car. More
by Rue and Irena Stewart
Employees Worked With
Alan Hannon, Al Zayas
November 11, 2015
Top Service I've been with Criswell Acura since 2002 and the service has been outstanding at every visit. John Rokos has always been such a caring service rep. I I've been with Criswell Acura since 2002 and the service has been outstanding at every visit. John Rokos has always been such a caring service rep. I appreciate him and all of Criswell staff. More
by Roblyn
Employees Worked With
Two guys who drove me in the shuttle were professional and friendly as well. , John Rokos
November 10, 2015
Out of State Purchase of CPO Acura TSX I worked with Alan Hannon and Kae Engel to purchase a Certified Pre-Owned 2010 TSX and couldn't have been more pleased with they way they handled the I worked with Alan Hannon and Kae Engel to purchase a Certified Pre-Owned 2010 TSX and couldn't have been more pleased with they way they handled the process and all of our questions. (The car is awesome, too, and handled like a champ during the 7 hour drive home to North Carolina in the pouring rain.) Within 5 minutes, Alan outlined the purchase and service history of the vehicle and exactly what the service department had replaced during the mechanical review of the vehicle. He was also very helpful in outlining how they handle (frequent) out-of-state purchases and our options to hold or purchase the car. He hooked us up with Kae Engel, who sent us a dozen photos, provided us with more details about the condition of the car, followed up with me on her day off and never made me feel like I was bothering her. There were a few issues that came up when we arrived to review the car in person and they treated each question with professionalism and respect. (Their service tech even crawled under the car with my husband, and then they both crawled under several others for comparison purposes.) No games, very straightforward and conscious of our time. Overall a great experience and I'm really glad we had the opportunity to work with them. More
by ConstructionPrincess
Employees Worked With
Alan Hannon, Kae Engel
November 10, 2015
Overall Experience This was my first time purchasing a vehicle from a dealership, and all I can say about this place is "Class". I felt welcomed, and comfortable. Very This was my first time purchasing a vehicle from a dealership, and all I can say about this place is "Class". I felt welcomed, and comfortable. Very clean, well run and all around a class A dealership. Stefano Rinaldi took very great care of me, I went in for one car I thought I would purchase and came out with something even better. He is very knowledgeable and informative when it comes to a vehicle's performance and specs, great customer service by this gentleman. I will definitely recommend to all of my friends who are looking to purchase a car. Also, thank you to Jerry for handling the financing and taking care of me. This is an all around 5 star dealership! More
by NathanB23
Employees Worked With
Stefano Rinaldi, Jerry Todd
