Criswell Acura

Awesome Angela did an amazing job taking me through a sale after the airbag recall. She and the dealership bent over backwards to help and gave me an unbelie Angela did an amazing job taking me through a sale after the airbag recall. She and the dealership bent over backwards to help and gave me an unbelievable deal. I would go back in a heartbeat. More

New car shopping experience Gerry is a great guy to work with. He has a passion for the car and its many features and that makes the test drive and the final purchase decisions e Gerry is a great guy to work with. He has a passion for the car and its many features and that makes the test drive and the final purchase decisions easier to make. He is the reason I bought my car from this dealership...I felt I could trust him. Lamont was the second reason I felt comfortable making the deal. He treated me with respect and I did not feel pushed to make any decision I was not prepared to make. He was direct and thorough. Dawn was calm and friendly. She made me feel comfortable as we finalized the financing of the car. While she offered many options, she did not push me to take them, which I appreciate. I have one minor issue with the entire experience--and that is being asked to commit to making a deal sooner than I planned to. I appreciate that I was given a good deal on the price, however, I wish that car dealers would respect our personal timeframes and not pressure us to buy by a certain day. I suppose this is the American way, but I don't understand how it helps customers feel better about the experience. My star ratings reflect this distaste on my part, but I do not hold the individuals I worked with responsible for this. More

Criswell works at accommodating the customer. Stefano Rinaldi of Criswell was very helpful when I purchased my new Acura. Trying to determine which type I wanted, he was knowledgeable regarding Stefano Rinaldi of Criswell was very helpful when I purchased my new Acura. Trying to determine which type I wanted, he was knowledgeable regarding the details of the car so I could make an informed decision. In addition, I have serviced several Acuras with Criswell in the past and they provide great service. They have loaner cars or a shuttle if you can't wait for the car to be serviced. Most times depending on the work required, the wait is minimal. More

New car purchase Angela Behr, She was so helpful, with purchasing our 2016 RDX. Angela was so knowledgeable on showing us all the new features of the car. We wil Angela Behr, She was so helpful, with purchasing our 2016 RDX. Angela was so knowledgeable on showing us all the new features of the car. We will definitely recommend her again. Love her personal attention!!! Mr. & Mrs. Ondrovik More

Purchasing a vehicle from Criswell was a pleasant experience I am a returning customer. Since purchasing a new car from Criswell and Stefano Rinaldi was a no hassle experience 5 years ago, we decided to return t I am a returning customer. Since purchasing a new car from Criswell and Stefano Rinaldi was a no hassle experience 5 years ago, we decided to return to Criswell to purchase a pre-owned car that was needed. The dealership is clean. The employees are respectful and considerate. We feel that we received a fair deal when purchasing our car today. We highly recommend Criswell. More

Complimentary First Full Auto Service Have been meaning to put up yet another review for the Criswell brand Manager, Mr. Lamont Randall and his team, since we've had our first full auto se Have been meaning to put up yet another review for the Criswell brand Manager, Mr. Lamont Randall and his team, since we've had our first full auto service this month. Lamont has always been gracious and accommodating whenever we pay a visit to our home dealership, Criswell Acura, for what little reasons we have, like a carwash or detailing. Though we may not have an official business with him that day, he'd still make it a point to greet and speak with us every single visit. Such courtesy and respect. Come the day of our first auto service, Lamont took care of everything, free of charge, and most of all, hassle free, including both a pickup and a drop off. In a few hours, our 2016 MDX was brought back in its finest shape, as if we were just taking it out of the dealership, on its first ride. Kudos to Lamont for his generosity and professionalism, and to Nate Chappelle our primary agent, who gave us service coupon discounts, of which, we can use on our next service visit. Always happy to be Criswell Acura clients!!! =) More

Friendly, smooth and easy process. Stefano was great to work with, he answered all of my questions and was knowledgeable about the car. I never felt pressurized. The process of fun an Stefano was great to work with, he answered all of my questions and was knowledgeable about the car. I never felt pressurized. The process of fun and not at all intimidating. More

Gerry Jackson...a real Pro Gerry Jackson is real professional. He's knowledgeable and patent. And listens to the customer! He made the buying experience a joy! Dawn and La Gerry Jackson is real professional. He's knowledgeable and patent. And listens to the customer! He made the buying experience a joy! Dawn and Lamont were terrific, also. More

Helpful, friendly, not pushy Gerry Jackson and his manage Lamont Randall were very helpful is helping us select the right car, answering all our questions and providing great serv Gerry Jackson and his manage Lamont Randall were very helpful is helping us select the right car, answering all our questions and providing great service. More

Great Service! I had an intermittent problem - when accelerating, transmission hesitates. Explained issue to Mark and that I would like to have it looked at while v I had an intermittent problem - when accelerating, transmission hesitates. Explained issue to Mark and that I would like to have it looked at while vehicle is still under warranty. He DID NOT hesitate! Told me to bring it in right away; set me up with a loaner; checked it out but was unable to reproduce the issue, however, he did research, discovered a transmission software update was required, and take care of everything at no cost! This ladies and gentlemen is true customer service at its best! He could have tried to dismiss the issue; or try to charge me for the loaner while taking his time to "check it out"; or not even offer me a loaner and had me sit around all day. Mark has been the epitome of what a great service manager is all about. He has created trust and rapport with both me and my wife (we both purchased our vehicles from Criswell and get them serviced here with Mark, too). Great work!! More