Criswell Acura

Excellent Service I came into Criswell Acura to have the windshield electronics reset due to a windshield replacement. When I checked in I was offered the option to wa I came into Criswell Acura to have the windshield electronics reset due to a windshield replacement. When I checked in I was offered the option to wait or receive a loaner vehicle. I opted to wait based on the estimated time I was given to have the work completed. The waiting area allowed me to work providing wifi and a workspace. The work was completed within the timeframe Dontae stated and then I remembered some battery issues and asked if I could also have the battery tested. Dontae was accommodating and had it checked giving me the diagnosis and some suggestions on maintaining the battery better since the vehicle has only occasional use. The vehicle was delivered back to me washed and vacuumed. The cost was exactly as quoted. I have had both of my Acuras serviced here and have never been disappointed or felt over charged, More

Excellent Service Every Time My 2001 CL-S type still runs like new with 186k miles, but occasionally does need repair. I dropped the car off at Criswell to stop an oil leak and to My 2001 CL-S type still runs like new with 186k miles, but occasionally does need repair. I dropped the car off at Criswell to stop an oil leak and to check the CVJ boots and other items. Frank Concepcion checked me in and called as the work progressed, advising what repairs were needed and what was not. When I picked the car up late Thursday afternoon, 10/13/16 the cashier (I didn't get her name) asked someone to bring the car to the front, and when they did not return quickly she went out to the service advisors who reacted immediately and brought the car to me, Good recovery, and thoughtful service, saved the 5 star rating. I have two Acura's, and all my service is done by Criswell. Frank is providing the excellent level of service I got used to with Mark Scherger, who is now the Service Manager, and well earned. One final comment, the cashier who checked me in on the morning of 10/11/16 could use use an attitude adjustment, she was cold and unfriendly, the one who checked me out in late afternoon of 10/13/16 provided the very best of service and went the extra mile. More

Certified Pre-Owned Acura I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned Acura from Criswell in Annapolis, MD and I would rate the quality of the sales experience on par with Honda quality. With the resources available, everyone should be an "educated consumer". I knew what I wanted and was willing to pay for a vehicle. There was no haggling, hidden costs or gameplay by their sales team. We agreed on a price and completed the buying process in about 2 hours. More

Excellant Service After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting for me, and my sister, and drove us to the dealership. The car was everything he had promised. The new showroom was stunning. Thanks to all the staff that had a part in making a day easier. It was definitely worth the flight from Cincinnati to Annapolis. My sister and I had a great time driving back to the Bluegrass. I would do it again! More

No Pressure I was greeted by salesman Stefano Rinaldi immediately after wakking inside the salesroom. His no pressure approach to selling me a car was so apprecia I was greeted by salesman Stefano Rinaldi immediately after wakking inside the salesroom. His no pressure approach to selling me a car was so appreciated! He was very knowledgeable about the vehicles and and very friendly. I never felt any pressure like at most dealerships. I will definitely recommend him as a salesman. More

Drove Two hours and it was worth the trip i was looking for a used Toyota truck and found one for sale at Criswell Acura Audi in Annapolis Md. on cars.com two hours from my home in Fredericksb i was looking for a used Toyota truck and found one for sale at Criswell Acura Audi in Annapolis Md. on cars.com two hours from my home in Fredericksburg Va. My first contact was with Alan Hannon the CPO Sales Coordinator on an internet chat linked from their website. I was immediately struck by the lack of a high pressure sales pitch, and decided to make the trip. My treatment by Alan and his sales staff was cordial and relaxed. The deal that they made me on the truck spectacular. I must say However even if we hadn't struck a deal on the vehicle it would have been a great trip. I would Highly recommend anyone looking to purchase a used vehicle to give Alan a call you wont be disappointed More

Quick and simple I went to Criswell Acura looking for a used car with low mileage. My sales associate Al Zayas was knowledgeable about the vehicles in stock and helped I went to Criswell Acura looking for a used car with low mileage. My sales associate Al Zayas was knowledgeable about the vehicles in stock and helped me find what I was looking for very quickly. The entire dealership team was friendly and made sure I understood everything, every step of the way. More

ILX first service. I came in today for my first oil change since purchasing my 2016 ILX. The service expectations exceeded my normal experience with other brand dealersh I came in today for my first oil change since purchasing my 2016 ILX. The service expectations exceeded my normal experience with other brand dealerships. From the top me I drove up until the time I left. The Service Agent stated that it would take about 45 minutes and they would call me upon completion. I returned 20 minutes later and as soon as I walked through the the service center door the cashier called me by name and stated your vehicle is ready. I was blow away. Criswell, you've convinced me. You know have a client for life. I'm sticking with the Acura brand and will recommend it to others. Thank you for a job well done. More

Purchase Kay Engel is a great addition to the Criswell Acura team. She was very informative about the RDX as well as the ILX. Kay allowed me to take my time wi Kay Engel is a great addition to the Criswell Acura team. She was very informative about the RDX as well as the ILX. Kay allowed me to take my time with my decision. More

Repair I brought my vehicle in to repair a defective switch. The initial estimate to complete was about 2 hours so I waited in the customer lounge area. Afte I brought my vehicle in to repair a defective switch. The initial estimate to complete was about 2 hours so I waited in the customer lounge area. After about an hour my assigned service rep, Frank Concepcion, provided a quick update that the repair would be complete, car washed and ready for pick-up in about 15 minutes. The customer lounge was very clean & comfortable, periodicals, snacks, and beverages were available, and the morning news was on TV. All employees were courteous and responsive, which has been the case with my previous experiences at Criswell. More