Criswell Acura

Certified Pre-Owned Acura I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned Acura from Criswell in Annapolis, MD and I would rate the quality of the sales experience on par with Honda quality. With the resources available, everyone should be an "educated consumer". I knew what I wanted and was willing to pay for a vehicle. There was no haggling, hidden costs or gameplay by their sales team. We agreed on a price and completed the buying process in about 2 hours. More

Excellant Service After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting for me, and my sister, and drove us to the dealership. The car was everything he had promised. The new showroom was stunning. Thanks to all the staff that had a part in making a day easier. It was definitely worth the flight from Cincinnati to Annapolis. My sister and I had a great time driving back to the Bluegrass. I would do it again! More

No Pressure I was greeted by salesman Stefano Rinaldi immediately after wakking inside the salesroom. His no pressure approach to selling me a car was so apprecia I was greeted by salesman Stefano Rinaldi immediately after wakking inside the salesroom. His no pressure approach to selling me a car was so appreciated! He was very knowledgeable about the vehicles and and very friendly. I never felt any pressure like at most dealerships. I will definitely recommend him as a salesman. More

Drove Two hours and it was worth the trip i was looking for a used Toyota truck and found one for sale at Criswell Acura Audi in Annapolis Md. on cars.com two hours from my home in Fredericksb i was looking for a used Toyota truck and found one for sale at Criswell Acura Audi in Annapolis Md. on cars.com two hours from my home in Fredericksburg Va. My first contact was with Alan Hannon the CPO Sales Coordinator on an internet chat linked from their website. I was immediately struck by the lack of a high pressure sales pitch, and decided to make the trip. My treatment by Alan and his sales staff was cordial and relaxed. The deal that they made me on the truck spectacular. I must say However even if we hadn't struck a deal on the vehicle it would have been a great trip. I would Highly recommend anyone looking to purchase a used vehicle to give Alan a call you wont be disappointed More

Quick and simple I went to Criswell Acura looking for a used car with low mileage. My sales associate Al Zayas was knowledgeable about the vehicles in stock and helped I went to Criswell Acura looking for a used car with low mileage. My sales associate Al Zayas was knowledgeable about the vehicles in stock and helped me find what I was looking for very quickly. The entire dealership team was friendly and made sure I understood everything, every step of the way. More

Purchase Kay Engel is a great addition to the Criswell Acura team. She was very informative about the RDX as well as the ILX. Kay allowed me to take my time wi Kay Engel is a great addition to the Criswell Acura team. She was very informative about the RDX as well as the ILX. Kay allowed me to take my time with my decision. More

ILX first service. I came in today for my first oil change since purchasing my 2016 ILX. The service expectations exceeded my normal experience with other brand dealersh I came in today for my first oil change since purchasing my 2016 ILX. The service expectations exceeded my normal experience with other brand dealerships. From the top me I drove up until the time I left. The Service Agent stated that it would take about 45 minutes and they would call me upon completion. I returned 20 minutes later and as soon as I walked through the the service center door the cashier called me by name and stated your vehicle is ready. I was blow away. Criswell, you've convinced me. You know have a client for life. I'm sticking with the Acura brand and will recommend it to others. Thank you for a job well done. More

Repair I brought my vehicle in to repair a defective switch. The initial estimate to complete was about 2 hours so I waited in the customer lounge area. Afte I brought my vehicle in to repair a defective switch. The initial estimate to complete was about 2 hours so I waited in the customer lounge area. After about an hour my assigned service rep, Frank Concepcion, provided a quick update that the repair would be complete, car washed and ready for pick-up in about 15 minutes. The customer lounge was very clean & comfortable, periodicals, snacks, and beverages were available, and the morning news was on TV. All employees were courteous and responsive, which has been the case with my previous experiences at Criswell. More

AFTER PURCHASE OF 2016 MDX This was the second purchase of a ACURA car from Stefano Rinaldi. As with before, the transaction was flawless, efficient and painless. Sometimes g This was the second purchase of a ACURA car from Stefano Rinaldi. As with before, the transaction was flawless, efficient and painless. Sometimes getting a new car can be troublesome with the details, but not so in the case. More

We now refer to our salesman as “Nate the Great” The Criswell Acura dealership and our salesman, Nate Chappelle, made the car buying experience a shear pleasure, and we have never said that about any The Criswell Acura dealership and our salesman, Nate Chappelle, made the car buying experience a shear pleasure, and we have never said that about any car dealer. Nate is exceptionally professional, polite, respectful, and responsive. He gave us his cell phone number and didn’t hesitate to answer any of our questions, at any time. He even responded quickly on his day off and after work hours. He is exceptionally knowledgeable about Acura products, lives up to his promises, and is not pushy. He explains the options, but lets us make the decisions. As promised Nate quickly expedited our sale – no waiting around, no games, just professionalism, and we completed the entire transaction in about an hour. This is almost unheard of! Nate had everything pre-prepared, the vehicle cleaned, along with a full tank of gas. Upon our arrival, we viewed the vehicle that we previously discussed by phone, we had a brief tour of the dealership including the clean service area, we received a very thorough explanation of the RDX features and usage, including connecting our phone to vehicle. Then we signing papers with the finance manager. They didn’t try to sway us into leasing over buying (we keep cars for many years). They gave us finance options but didn’t prevent us from using own financing. No one tried to strong-arm us into a bunch of extras. When we drove away, we could not believe how fortunate we were to find a dealer like Criswell and a salesman like Nate. We will highly recommend Nate Chapelle to any of our friends and family and are happy to tell them about our wonderful experience. More