Criswell Acura

After doing our research and visiting several dealers, we chose Criswell in Annapolis to purchase our new Acura TL with tech package. The main reason we chose Criswell was Alan Hannon, the salesman. After chose Criswell in Annapolis to purchase our new Acura TL with tech package. The main reason we chose Criswell was Alan Hannon, the salesman. After dealing with Alan, I think he deserves the honorary doctorate title of "Doctor of Automotive Performance and Customer Care." During our first test drive, Alan acquainted us with all the features of the car, provided helpful and useful information and gave us all the time we felt we needed. He was professional,congenial and informative. Alan also told us that if we purchased the car from him, after the initial training session, he would be happy to provide additional training sessions (even to the point of coming to our home) and providing information over the telephone at any time. Now, you might wonder "why" we might need at that -- in two words: "tech package." I am an attorney and my husband is a physician, but Acura must have had Bill Gates as a consultant for all the tech elements of this car! We will need additional help to utilize all the features of this car. We believe that we received a very good deal price-wise, but we did our research and homework. Shop around, check internet pricing and other automotive discounts then give Alan a call. You will be glad that you did. More

I JUST BOUGHT AN MDX FROM CRISWELL; THE OVERALL I JUST BOUGHT AN MDX FROM CRISWELL; THE OVERALL EXPERIENCE WAS VERY GOOD. THE PRICE THEY GAVE ME WAS EXCELLENT AND THAT WAS MY MAIN GOAL. I WAS LITT I JUST BOUGHT AN MDX FROM CRISWELL; THE OVERALL EXPERIENCE WAS VERY GOOD. THE PRICE THEY GAVE ME WAS EXCELLENT AND THAT WAS MY MAIN GOAL. I WAS LITTLE CONFUSED ABOUT THE PRICING CALCULATION ON THE PRINTED SHEET. BUT THE MANAGER EXPLAINED THE BRAKE DOWN AND I WAS SATISFIED. MR.RAYAN WAS THE SALES MAN FOR US HE GAVE US AN EXCELLENT DEAL BEFORE WE CAME TO THE SHOWROOM. ALSO HE MADE THE ARRANGEMENT TO MAKE THE CAR READY.MR ROBERT EXPLAINED TO ME A LOT ABOUT THE FEATURES AND WAS HELPFUL. I WILL DEFENITLY REFER MY FRIENDS TO CRISWELL AS I SEE WHILE I WAS WAITING TO PICK UP MY CAR THE MANAGERS ABLITY TO DELEGATE HIS TEAM IN THE RIGHT DIRECTION TO MAKE HIS TEAM HAPPY AS WELL AS THE CLIENTS HAPPY. BOB AND PUSHPA More

I live in Virginia and was in the market to purchase an Acura TL. I did my research and had contacted several dealerships in VA and Maryland. Initially, I was hesitant to consider Criswell Acura because Acura TL. I did my research and had contacted several dealerships in VA and Maryland. Initially, I was hesitant to consider Criswell Acura because they were the farthest distance from me. However, I decided to at least hear what they had to offer. I discussed my specific concerns of price of the new car, value for my trade in, and financing. Alan was very courteous and professional in all his dealings with me. He quoted me the best comparable price for the new car and financing. Also, when I took in my trade vehicle, he gave me the best offer when compared to the other dealers (the others weren't even close!). At that point, it became a very easy decision! As with any major purchase, I highly recommend doing your research up front. Once armed with that knowledge, you can see through the "games" that some dealers play. At no point, did I feel the "game" from Alan. He was very patient and responsive throughout the entire process and fully answered all of my questions. He's extremely knowledgeable about the car and all it's features! After the purchase, he has followed up to see how things were going and answered any additional questions. In my opinion, Alan has been upfront and a straight shooter (which is perfect, because I don't have time for "games") Bottomline, even though every experience can be different, I would highly recommend Alan and Criswell Acura! More

These folks at Criswell Acura were courteous, respectful and professional. I would recommend them to anyone buying a car. Sometimes buying a car can be a tough experience. Some dealers try to squeeze e and professional. I would recommend them to anyone buying a car. Sometimes buying a car can be a tough experience. Some dealers try to squeeze every penny out of a sale, and use underhanded tactics to do so. Pressure, pressure, pressure. Those dealers have a goal of making money, not making loyal customers that will return for years to come. There was none of that at Criswell. I received a very competitive quote the first time I asked for one. My sales guy knew more about the car than I could absorb (with all the electronics included in the tech package on the TL, I know I will have to call Stefano with questions). The entire transaction, from the first hello to signing the paperwork, was done in a friendly and professional environment that all dealerships should emulate. More

This trip was my first experience with the dealership. They came recommended so I said, OK, I will go see them. So I did and I can honestly say that they are without a doubt a phenominal dealership and A They came recommended so I said, OK, I will go see them. So I did and I can honestly say that they are without a doubt a phenominal dealership and Alan in particular is outstanding. Service after the sale is the most important aspect of the experience to me. Alan know every aspect of the Acura's, probably better than the engineers that designed the cars. His ability to readily answer my questions and show features and benefits that fit into my needs made the decision a no brainer. Alan, as a fellow salesman, Susan and I take our hats off to you. Your knowledge is second to none and your attention to detail is outstanding. First class, A+ and every other 100% positive comment that can be thought of can apply to you and your attitude. Your fellow salesmen could stand to learn a thing or two from your attitude and success. More

Alan and the Criswell staff were very considerate of my time and made every effort possible to make my car buying experience fast and fun. I got a fair price, good financing and I couldn't be any happier time and made every effort possible to make my car buying experience fast and fun. I got a fair price, good financing and I couldn't be any happier with my purchase of a 2010 RDX. Thanks Alan! More

Alan Hannon spent a lot of time with us; he was very knowledgeable; and he helped us get a very good deal. Following the sale of the car, he followed up with us to make sure we were happy with our purc knowledgeable; and he helped us get a very good deal. Following the sale of the car, he followed up with us to make sure we were happy with our purchase. Usually purchasing a car can be a stressful experience. But, there was no pressure and it was actually fun. More

I am a return customer since 1995,; this is the only car dealer I cannot say anything bad about. In Fact, virtually everything about Criswell is first class, from the dealer, through the Sales guys, to the dealer I cannot say anything bad about. In Fact, virtually everything about Criswell is first class, from the dealer, through the Sales guys, to the service department! Alan Hannon is the best sales guy I have dealt with in a long time. Knowledgeable about his product, he put up with my anti-salesman approach to buying a car with grace - a good guy to work with. Service has kept several multi-hundred-thousand mile Acuras running reliably and while they are not cheap, you get a quality and responsive produce. This group is well worth the 60 mile drive for me to get there. More

I had been looking at the Acura MDX for a couple of years and had visited several dealers in the area to look at the car. I felt most comfortable with Criswell and in particular with Alan Hannon. Knows the and had visited several dealers in the area to look at the car. I felt most comfortable with Criswell and in particular with Alan Hannon. Knows the product inside and out and was willing to spend the extra time with me (before and after I bought the car) to make sure that I knew how access all the features and accessories that the car has to offer - there's a lot! Very professional from start to finish - no hassle, no pressure. Thanks! More

Alan Hannon was a terrific salesman. Typically, I'm not a fan of the whole car buying process so was kind of dreading it. Alan was very nice from the start - extremely informative and helpful but not too pus fan of the whole car buying process so was kind of dreading it. Alan was very nice from the start - extremely informative and helpful but not too pushy. While I took over 2 months exploring other brands, he always kept in touch to see how things were going and offered to answer any other questions. I came back and bought from him. Even after my purchase, he has been helpful showing me how to use various features. He is a great salesman and ensures his customer is happy and informed. Thanks! More