Crestview Cadillac, Inc.

I received some offers from several dealership, but Crestview Cadillac gave me best one. The staff were all kind, and the processing was very quick. Crestview Cadillac gave me best one. The staff were all kind, and the processing was very quick. More

Courteous and took care of my Lyriq's service issues in a professional and efficient way. professional and efficient way. More

The service was fast and complete. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. More

I will not deal with Ron Farmer anymore after he called me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came o me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came on for the tire sensor. A guy with a little handheld gizmo checked each tire and said one of the four tire sensors was bad. I waited while one was replaced that day and paid $100. But the next day, the tire sensor indicator was on again. When I called to say the indicator was still on, I suggested maybe they replaced the wrong sensor, and that's when Ron called me "snotty." I was not being snotty; I was trying to troubleshoot with him. I told him my husband would bring the car back because I did not like how Ron talked to me. Ron would not give me a time or date for my husband to bring the car in. He said "whenever" but not in a carte blanche fashion - he was refusing to give us an appointment. A few days later my husband took the car in and it got fixed, but nobody ever explained what was wrong. I still think the service department replaced the wrong sensor the first time around. More

Service well communicted with me. Car returned at the end of the day and washed and vacuumed!!! Added bonus!! Car returned at the end of the day and washed and vacuumed!!! Added bonus!! More

Took my car in for service & was greeted immediately by service personnel. I received a 2025 Lyriq as a loaner. Later that day, all my issues were addressed & completed to my satisfaction. . service personnel. I received a 2025 Lyriq as a loaner. Later that day, all my issues were addressed & completed to my satisfaction. . More

I am having a humming sound when driving. They technician said they couldn’t find the issue. The humming sound is still occurring. They technician said they couldn’t find the issue. The humming sound is still occurring. More

The receptionist welcomed me with a smile. The showroom was clean. The sales and finance personnel were professional. The showroom was clean. The sales and finance personnel were professional. More

Pleasant and courteous staff. Provided regular updates. Work was completed as promised. Car was clean and ready to go. Provided regular updates. Work was completed as promised. Car was clean and ready to go. More

I love my XT4 but was a bit disappointed with my delivery experience. The tires were low psi and I was told if the mechanics were in they could address it. There were 2 stickers on the inside windshield th experience. The tires were low psi and I was told if the mechanics were in they could address it. There were 2 stickers on the inside windshield that they took off when I was in the car listening to their wifi /onstar speech. They did not get the windshield cleaned and it is still all smudged on the inside. I also drove off with the msrp sticker still on the back inside window. Lastly, one hour before we were to pick the vehicle up I was called and questioned putting the car in my name only because I did not work. Why did it take 2 days for this to come up? I told Scott at Crestview that the Blazer I was turning in had been in my name only. Finally, I texted Scott on December 11 to inquire about my test drive visa card. I have not heard back in over a month. I was just surprised that the service I received at Mike Savoie for my last several vehicles was bettter than a Cadillac experience. I literally walked in the door on a Thursday night and chose the car. I wasn't a demanding customer, I just expected more from a Cadillac dealership. I almost purchased my car a month earlier at Suburban Cadillac, but when I was ready to purchase, Crestview was the dealership with the color combination that I wanted. More