Crestview Cadillac, Inc. - Service Center

Service was excellent as always. I know I can trust the service I receive at Crestview. Ron Farmer and Chris Cannizzaro and Chris Young always go the extra mile to make sure my exp I know I can trust the service I receive at Crestview. Ron Farmer and Chris Cannizzaro and Chris Young always go the extra mile to make sure my experience is positive. More

The service at the Cadillac dealership was abysmal, unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later More

Excellent service. I called with no appointment at the short time they accept my vehicle and they finish the service I called with no appointment at the short time they accept my vehicle and they finish the service More

Professional and service is done in a timely manner. Overall satisfied with everything and always treated nicely. Overall satisfied with everything and always treated nicely. More

Professional and service is done in a timely manner. Overall satisfied with everything and always treated nicely. Overall satisfied with everything and always treated nicely. More

The service took way to long. No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change we were told a hour for 2 cars. We got there at 11am left at 1:30. We had other engagement that day for 1pm.. we were late. I just want my time respected... this is why we make appointments More

Although our vehicle was out of warranty (barely) the dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems but the overall service was acceptable. More

The service department here is so non-responsive it is infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous times, I would call and the phone would not be answered. Also, when I finally did pick up my vehicle I check that both the Body repairs and service were completed and I was told yes. When I got there, it was like a surprise to the body shop. Also, it took at least 45 minutes for me to get my statement and then they were concerned about not getting paid for a $123 part? I heard another gentleman that was waiting say that he had been waiting 49 minutes to get his statement to pay. On top of all this, my vehicle did NOT have all the repairs completed and now my wireless charger is throwing an error message. It was working fine before I had the center console repaired. Additionally, I just that the rear driver's side wheel flare is not properly attached. Each time I come into the Service Department I feel like I am being ignored. Once these repairs and service updates are finally completed. I will not be returning to Crestview Cadillac for any service, body or vehicle purchases in the future. More

Fantastic service from the minute I drove up! Will not take my car anywhere else. Thank you . Will not take my car anywhere else. Thank you . More

All staff from General Manager of dealership, Service Manager, and Service Advisors to make a positive experience when some unforeseen circumstances occured related to the repair / maintenance of my vehi Manager, and Service Advisors to make a positive experience when some unforeseen circumstances occured related to the repair / maintenance of my vehicle. Everyone was most helpful, courteous and efficient. Thank you. More