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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
707 Reviews
Call Service Center (248) 656-9500

707 Reviews of Crestview Cadillac, Inc. - Service Center

Sort by
June 07, 2024

Terrible! Not responsive on status of repair. Does not appear service department is functioning now. More

by PAH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Crestview Cadillac, Inc. responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

June 06, 2024

Everyone in the Service Department is attentive to all issues. They always listen to my concerns and try to remedy any problems in a timely manner. More

by CUNNIFF_AE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Crestview Cadillac, Inc. responded

Hi there, thank you so much for your positive comments about Crestview Cadillac, INC.!

June 06, 2024

Great professionalism,service quality great,prompt in service,sales person great Kara Sacks sold me 2 Cadillacs XT4 and XT5 very pleased More

by SHIRLEYMOORE934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Crestview Cadillac, Inc. responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

June 06, 2024

Sent car in on Friday morning for engine light. The other did not call back until Monday after multiple attempts to contact them for update. Had to rent car for additional days. More

by gbankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 841-4166 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 06, 2024

Appreciate Craig stepping in and handling an ongoing situation with my vehicle. Ron and the loaner rep were also very helpful and greatly appreciated. More

by amanda.aurand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

June 06, 2024

Brian and the service team were very nice and super helpful! Highly recommend this dealership! More

by cari4571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Crestview Cadillac, Inc. responded

It is great to hear everything was done quickly and to your satisfaction! Hi, thanks for taking the time to leave a review.

June 03, 2024

I am dealing with this dealership since 2017, I used to have XT5 platinum, they provide very good service, I sold xt5 now I have lyriq 2024, I took it to service, I got a loaner they did excellent job wh More

by NEDCHIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Sacks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Crestview Cadillac, Inc. responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 03, 2024

Making appointment was easy and quick. The job was done on time and with no long wait time . More

by ABDIN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian from the service department was excellent
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Jun 04, 2024 -

Crestview Cadillac, Inc. responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

June 03, 2024

Scheduling and drop off were very efficient. The work was completed on time and the car had been washed which was a nice surprise More

by terryjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

June 02, 2024

Excellent service, super helpful and friendly would highly recommend to anyone looking for a new car More

by abbyewatson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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