Crestview Cadillac, Inc. - Service Center

2 hours for oil change and tire rotate with appointment is exceptionally longer than normal is exceptionally longer than normal More

I always feel confident with the service at Crestview Cadillac. Staff is pleasant and always reviews work to be done. Very positive experience. Cadillac. Staff is pleasant and always reviews work to be done. Very positive experience. More

Ron, Chris, Brian and Brittney are all super to deal with. I was given a loaner car without hesitation and my vehicle was serviced quickly as promised. Great team! with. I was given a loaner car without hesitation and my vehicle was serviced quickly as promised. Great team! More

On Monday, November 26, 2024, I called the dealership at 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are busy. Called back 45 minutes later. Asked for service and the phone rang and rang and rang. Must be really busy. Called back at approximately 5:00 pm. Again, asked for service. Again phone just rang and rang and rang. Called again at 6:15. Same thing. Finally when the phone rang back to the operator, I left my name and number. No callback. Called again this morning. Same thing, left my name and number. I finally get a return phone call at 5:30 this evening. I've leased cars from this dealership for over 15 years and can't make an appointment to bring the car in when I have the time to bring it in because no one answers the phone over there nor do they return phone calls promptly. I've had problems with this dealership in the past and the customer service just keeps going downhill. It's really to bad this dealership is the only game in town for Cadillac. I think in the future, I'll be going to another make, not another Cadillac. More

I am always treated with respect and kindness and my service completed well and efficiently...just a shame I had to drive my beautiful clean car home in a driving rain! service completed well and efficiently...just a shame I had to drive my beautiful clean car home in a driving rain! More

Chris and Ron were very courteous and helpful. Gave me a loaner so I wouldn’t have to wait! The got me in and out, so quickly… thank you Crestview! Gave me a loaner so I wouldn’t have to wait! The got me in and out, so quickly… thank you Crestview! More

The service is great. I would recommend your service to anyone. Looking forward to future services I would recommend your service to anyone. Looking forward to future services More

It’s very clean and my car is always washed when the work is finished. I don’t come that often because I don’t drive too many miles in a given year. But they’re always friendly! is finished. I don’t come that often because I don’t drive too many miles in a given year. But they’re always friendly! More

From Ron,Chris and Kara in new car sales and the service team I’ve always had great care. Will be back and will recommend this dealership. team I’ve always had great care. Will be back and will recommend this dealership. More

Fixed the Super Cruise in my Lyriq, and then later and separately, the OnStar functionality. Great, friendly service. separately, the OnStar functionality. Great, friendly service. More