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Crestview Cadillac, Inc.

Rochester, MI

Overview
Employees
Reviews
Vehicles
4.5
874 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 874 reviews

March 21, 2024

Service was great and car was cleaned, much appreciated! Timely work so as to minimize wait time More

by NANCY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro, Dianne Giehtbrock
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Mar 22, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

March 21, 2024

Professional service at the service department. Convenient drop off and pick up of my vehicle, as well as loaner. More

by FDIGREGORIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 18, 2024

Car was repaired for 3000. 00 and broke down next day. Repair estimate additional 7000 More

by JMRAFF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager would talk to me after Ron requested several times
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 841-4166 to discuss this further.

March 18, 2024

I called in Aug or Sep to make an appointment and they given me Feb 8th. When I went on Feb 8th, they didn't have parts. They told we will call you when parts will arrive, after negotiating they agree to More

by ABOHRA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cannizzaro
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

March 18, 2024

I was kept up to date on the progress even though there was a slight change in the estimate; the work was completed timely as promised More

by SSCHULTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New manager over collision
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

March 18, 2024

Horrible Customer Service. I've bought many luxury brands and ive never been treated as poor as i was at Crestview More

by Matt Fox
Recommend Dealer
No
Employees Worked With
Matthew Fox
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Matt, thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (248) 841-4166 so we can understand your situation better in order to try and turn your experience around. Thank you, Crestview Cadillac, INC.

March 17, 2024

We had a wonderful experience! We traveled from Indiana and purchased site unseen (other than photos). They made the process stress free and helped to make my dream of owning a Cad More

by mykonos19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Poe
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Mar 19, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2024

Service was excellent. I gave them a 5 star. The service representative were efficient and professional. More

by SUEGEISZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
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Mar 19, 2024 -

Crestview Cadillac, Inc. responded

We're glad to hear you found our staff was so knowledgeable and helpful! We can't wait to see you again, have a great day.

March 16, 2024

Very good costumer’s service this would be the only dealer that would take my car More

by ElvisPrendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2024

I find this dealership to be unreliable and unorganized. We were lied to about our service and communication was poor. More

by jessbraun726
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
Report | Print
Mar 19, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 841-4166 to discuss your concerns, as your satisfaction is of utmost importance to us.

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