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Crestview Cadillac, Inc.

Rochester, MI

4.5
948 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 948 reviews

July 20, 2024

Service was completed in a timely manner. I was disappointed in the price for an oil change, tire rotation and replace 2 air filters. More

by antishinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

July 20, 2024

Easy process in buying. Flexible times outside of normal business hours. Relatively knowledgeable employees. Aftermarket add ons and warranties pushed heavily. More

by MDROGOWSKI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kara Sacks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

July 20, 2024

Our salesman Vincenzo, was outstanding. We also delt with Charlie in the service Dept. Very kind and helpful. The Crestview sales team put our deal together and explained page by page as we More

by markmjankovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincenzo Parratto.... Charles
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

July 19, 2024

Over 2 hours for an oil change and tire rotation with an appointment. Tire pressure does not work on right front. Tried to reset, no luck. Now there is an service car warning on dash. recommend? Maybe! More

by paul.ostin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

Crestview Cadillac, Inc. responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Crestview Cadillac, INC. (248) 841-4166

July 17, 2024

You guys wanted to charge me 1500 dollars for brakes and rotors and the only thing my car needed was brake fluid flush brake pads and rotors were find im very dissapointed you lost a custumer More

by REINAORTIZ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn your experience into a positive one.

July 17, 2024

Excellent staff. Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ro More

by lorigrubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Worst experience ever. had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest vis More

by ravi170973
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 16, 2024

I received exceptional service from everyone I worked with at Crestview. I was blown away from the first-class experience they provided. More

by lenplonka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Sacks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2024

The service to be preformed on the car was discussed and agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. More

by COLEMAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2024

Complete experience went very smooth. Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannou More

by jrdehaan
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emily Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Omeara *****
Jul 12, 2024 -

Crestview Cadillac, Inc. responded

Thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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