Crestview Cadillac, Inc.

I had an 7:30am appointment to get my car fixed and had to take the day off work. I dropped my car off in the morning, they said it should be done in 2.5 hours including getting an oil change and tire rota to take the day off work. I dropped my car off in the morning, they said it should be done in 2.5 hours including getting an oil change and tire rotation. I called them 5 hours later and the oil change was done but the technician to repair my car didn't show up for work. They offered to do it another day but I didn't want to use another vacation day. They eventually fixed it, but oil change and tire rotation was more expensive then quoted over phone. More

As alwalys appreciated Ron Farmer stepping in to assist with an issue I was having. with an issue I was having. More

Excellent service. Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you More

I brought my car in for two problems - the rear windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day afte windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day after driving less than 4 miles the error message came back. I returned and waited and was told it was another cost of over $150 ( again I don’t remember the cost) I was told the tire sensor need to be relearned the first time and then again the second time. I believe it was never checked the first time and the service agent was arrogant and dismissive. And he kept calling me “dear” which is extremely inappropriate! I’m not comfortable returning to your service department! More

They do great work there. Every car that I've brought up there they fixed. No issues afterwards. Great customer service Every car that I've brought up there they fixed. No issues afterwards. Great customer service More

Loved Pat. Very helpful and a font of knowledge. Kara always seemed disinterested in us and our quest for an EV. Did not communicate well. Kimberly at the front Very helpful and a font of knowledge. Kara always seemed disinterested in us and our quest for an EV. Did not communicate well. Kimberly at the front desk was beyond rude. Can not understand how she is a good first person to encounter at a Cadillac dealership. I have owned many BMW’s and was always treated incredibly well, why is America’s premier luxury brand (Cadillac) not on par? Very sad. More

The communication was very good. I was afforded a courtesy vehicle when the repair was more extensive than anticipated I was afforded a courtesy vehicle when the repair was more extensive than anticipated More

A wonderful experience was had while purchasing my new to me vehicle. Adam was the best and understood/explained everything about the vehicle. His knowledge helped to answer all my questions before I could e me vehicle. Adam was the best and understood/explained everything about the vehicle. His knowledge helped to answer all my questions before I could even ask. Would trust him to assist anyone that I know. More

great experience again. Thank you again Kara and team for the great service and support Thank you again Kara and team for the great service and support More

Did not fix two issues it was taken in for. Onstar module will not communicate with mobile app and steering wheel still squeaks. Onstar module will not communicate with mobile app and steering wheel still squeaks. More