Crest Volvo Cars - Service Center

Sorry Service In for inspection, oil change, wash and tire rotation. Only sigh that anyone was inside was layers of blackbgrease in steering wheel and inside door h In for inspection, oil change, wash and tire rotation. Only sigh that anyone was inside was layers of blackbgrease in steering wheel and inside door handles...we expected a wash with interior dusting/vacuum...we expected too much. In 50 years of auto servicing I never saw such inattention to basic cleanup. Never again!! Worst facilities and service for a Volvo dealer that I have ever seen. Ghetto dealership. More

CPO XC90 that cant be fixed In December of 2016 I bought a CPO 2013 Volvo XC90 from Crest Volvo. I had a 2007 S80 (which I bought as a CPO) and I wanted a newer car to give to my In December of 2016 I bought a CPO 2013 Volvo XC90 from Crest Volvo. I had a 2007 S80 (which I bought as a CPO) and I wanted a newer car to give to my daughter who is getting her license this year. Because of my experience with the S80 I went for another CPO Volvo. Initially I had a lot of issues with the XC90 but because it was a CPO everything was covered. Part of me thinks that my car never had the rigorous 130-point CPO check because it had so many issues. The only problem that hasn't been corrected is my XC90 will not stay in alignment. Due to this issue my tires are wearing unevenly and prematurely. So, in a year I have had 3 to 4 alignments, multiple tires rotations and replaced six tires. The XC90 had decent tread on the tires when I originally bought the vehicle but since then I have gone through those four tires and bought six more tires. The Crest Volvo Service Department is unable to figure out what issue is causing my alignment problem. I do believe them because I had an independent service company take a look at my vehicle and also give it an alignment. They didn't see anything wrong either. The techs at that individual service center suggested going to a shop that specializes auto frames. I spoke to one in Dallas and Plano. They both said it very expensive to do a frame check and once you get into it you will want to do the repair at that time because of the cost. They both said that if no alignment or suspension issues can be found then it may be a frame issue from a prior accident. I told them that the car fax report on the car showed no accidents. They both said there are ways to keep an accidents off the car fax reports. The techs at the frame shops also mentioned that the XC90 could have had possible frame issues right from the beginning. You can say that Crest Volvo was not aware of this issue but I found out that my XC90 had 11 alignments done at Crest Volvo Service within a 3-year period prior to me buying it. So, somebody knew something. This XC90 should have never been sold as a CPO with a known issue that couldn't be corrected. I spoke to a lemon law attorney and because the car is over 4 years old its outside the statute of limitations (even though I have only own it for a year). At this point the service department told me to just keep up with tire rotations, alignments and avoid pot holes. I don't have time to bring this in every month for an alignment or check and that's what it needs. I'm very disappointed in this whole situation and wish I just keep my S80 or bought another car. At this point my total out of pocket expenses for this XC90 is almost equal to my total car payments I have made. I have been told that a service manager would call me but that never happened. I opened up a case with Volvo of North America but all they do is forward that on to Crest Volvo. So, at this point I have contacted a different attorney to see what my options are. I never thought I would be in this situation when buying a CPO Volvo. In the meantime, I'm stuck with a vehicle that may have been in an accident (frame damage) that now requires alignments every month or new tires every 3 months. More