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Crest Volvo Cars - Service Center
Frisco, TX
945 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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945 Reviews of Crest Volvo Cars - Service Center
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August 19, 2020
So far my needs has been met. I brought my vehicle as scheduled and was provided by a loaner. My experience went smooth. I had no complaints. scheduled and was provided by a loaner. My experience went smooth. I had no complaints. More
by adelggirl
Employees Worked With
Kristen McCullough
August 19, 2020
Great Customer Service! Excellent Communication through out any Service Process. Very Professional. I would absolutely recommend Crest Volvo. Mark Arebalo is A+ in the Service Dept. out any Service Process. Very Professional. I would absolutely recommend Crest Volvo. Mark Arebalo is A+ in the Service Dept. More
by Mlkperry
Employees Worked With
Mark Arebalo - Service Dept.
August 14, 2020
Love the new facility on 121. Keith Wiedmann has always taken great care as my service representative. Love Volvo, Have been driving Volvo’s since 1979. taken great care as my service representative. Love Volvo, Have been driving Volvo’s since 1979. More
by thisizlinda
August 13, 2020
Nice service personnel but i was asked for $199 for a fully inspection on noise diagnostics. Fixed something else and charged about $1200 to do INJECTION INTAKE SERVICE WITH THROTTLE BODY CLEANING. Recom fully inspection on noise diagnostics. Fixed something else and charged about $1200 to do INJECTION INTAKE SERVICE WITH THROTTLE BODY CLEANING. Recommended to change the timing belt said as maintain schedule due, but did not check AC belt ( a noise still there when AC was on and they could not find out a worn out AC belt which totally broke and fell down in a month later) , disappointed it! Would like to talk with top Mgt team to improve their technical team. More
by Upset customer
Employees Worked With
August 13, 2020
The new location, in Frisco (again), is a welcome sight. We have been Crest loyal customers through three relocations. This is the best! Lyn Ford has always taken exceptional care of all of our (4) Volvos! We have been Crest loyal customers through three relocations. This is the best! Lyn Ford has always taken exceptional care of all of our (4) Volvos! Thank you to your service department for great customer care after the initial purchase!!! More
by Karen S.
August 11, 2020
POOR CUSTOMER SERVICE Can't see to get anyone in service to return a call. Have left messages with reception and still no return call and this isn't the first time. Seems Can't see to get anyone in service to return a call. Have left messages with reception and still no return call and this isn't the first time. Seems every service advisor we get, they leave Crest. I was hoping when the dealership moved to Frisco things would change -- that hasn't happened yet. If I end having to take my vehicle to Sewell (where I have previously bought two vehicles) that is where I will buy my next Volvo not Crest. I truly don't believe asking for a return call is too much to ask. More
by TK
Employees Worked With
I have no name to mention, because they have left Crest and currently can't get a returned call
August 11, 2020
Scheduled Maintenance Getting in and out is pretty much painless. Best service center I have ever dealt with. My service rep is the best. Everyone is always will to help a Getting in and out is pretty much painless. Best service center I have ever dealt with. My service rep is the best. Everyone is always will to help answer questions. More
by b.a.nuber
Employees Worked With
Jordan Farmer
August 06, 2020
Excellent service all the way around. Very impressed with the new location matched by your service staff. I’ll continue to use this location for years to come. the new location matched by your service staff. I’ll continue to use this location for years to come. More
by sammycl11
August 01, 2020
So far, I’ve found their service department to be great! I’ve had my car in a few times for general maintenance things. This last time, I decided to use their complementary pickup/drop off service. It’s I’ve had my car in a few times for general maintenance things. This last time, I decided to use their complementary pickup/drop off service. It’s a nice option, but appointment times were not adhered to. They had to delay my pickup time By an hour and did call to make sure it was ok. I said. I agreed but they didn’t arrive until 45 min after the new appointment time. This is fine if you work at home or won’t be going anywhere, but if you have a more rigid schedule and can’t wait for them, then it would be best not to use the valet service and just take your car in yourself. More
by J Gibson
Employees Worked With
July 30, 2020
Everyone there, especially service advisor Lyn Ford, is exceptional. They go out of their way to make you feel as if you’re the only customer they have at present. I literally feel like a celeb whenever I exceptional. They go out of their way to make you feel as if you’re the only customer they have at present. I literally feel like a celeb whenever I go there. Lyn Ford has been my advisor for years now and he never fails to go over what my car needs in a manner that I understand. He will tell you what needs to be done immediately and what can wait; he doesn’t waste your money! Selwyn Harris, salesperson, is an awesome guy, too! He’s sold me the last two Volvo’s I’ve had. Unfortunately, he outdid himself with the one I have now because I LOVE my car! So it’s been a while since I’ve worked with him but you’ll be in for a treat if you’re looking for your next Volvo. If you haven’t tried this dealership, you’re missing out. More
by Detra Newhouse
