Crest Volvo Cars

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that your car buying experience with us was smooth, professional, and friendly. It means a lot to us that both associates you interacted with made a positive impression. We strive to create a welcoming and informative environment throughout the entire buying process. We're also glad to hear the vehicle lived up to its online description! Transparency and accurate information are important to us. Thank you for recommending us! We look forward to helping others find their perfect car just like you did.

Crest Volvo Cars responded

Wow, what a fantastic review! Thank you for taking the time to share your experience. We take a lot of pride in providing consistently stellar customer service, and it means the world to us that you recognize the efforts of our wonderful team. We strive to create a state-of-the-art environment that feels like an oasis, and we're thrilled you feel that way. Our expert personnel are dedicated to delivering effortless high-end care for every Volvo owner, and your lingering positive impressions after each visit make all the difference. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We're thrilled to hear you had a great buying experience, Nikki! Thank you for mentioning Andrew – it means a lot to us. At Crest Volvo Cars, we strive to make the car buying process smooth and enjoyable, from start to finish, and it sounds like Andrew achieved that for you. We especially appreciate you mentioning his continued attentiveness even after your purchase. Providing exceptional customer service is a priority at Crest Volvo Cars, and Andrew exemplifies that commitment. We'll be sure to pass your kind words on to him! Thank you again for choosing Crest Volvo Cars! Please don't hesitate to reach out if you have any questions in the future.

Crest Volvo Cars responded

We truly appreciate your loyalty over the past 5 years! Thank you for recognizing our consistent customer service. At Crest Volvo Cars, we strive to provide exceptional care and attention to all our customers, and it means a lot to know we've been delivering on that promise for you visit after visit. Thank you again for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Wow, that's fantastic feedback! Thank you for recognizing every aspect of your customer experience. We strive to make the entire process, from start to finish, quick, efficient, well-communicated, and professional. Hearing that we achieved that for you truly makes our day. We appreciate you choosing us and look forward to exceeding your expectations again in the future!

Crest Volvo Cars responded

We're thrilled to hear that Andrew provided such a fantastic experience! His dedication to exceeding customer expectations is truly commendable. We're especially impressed that Andrew responded to your initial email after hours. That extra effort shows his commitment to providing exceptional service, and it doesn't go unnoticed. Andrew's willingness to work with you on every issue or concern throughout the car-buying process ensures a smooth and stress-free experience. That's exactly what we strive for at Crest Volvo Cars. Thank you for mentioning Andrew by name – we'll be sure to pass along your kind words! He'll be happy to hear he made such a positive difference in your experience. Congratulations on your new Volvo! We know you'll enjoy driving it for many miles to come. Please don't hesitate to reach out to Andrew or any of our team members if you have any questions or needs in the future.

Crest Volvo Cars responded

Thank you for taking the time to leave this fantastic review! We're thrilled to hear that your experience exceeded your expectations. At Crest Volvo Cars, we strive to provide exceptional service and ensure your car is in top condition, and it sounds like we achieved both! We take pride in making every customer feel valued, and we're so happy you felt that way throughout your interaction with us. Thank you for recognizing our efforts! We hope you enjoy your perfectly serviced Volvo! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Crest Volvo Cars responded

Thank you for bringing this critical issue to our attention. We sincerely apologize that you've experienced ongoing problems with your brakes after a recent purchase and service visit. The safety of our customers is our top priority, and we take any brake concerns very seriously. We understand your frustration that the initial service may not have addressed the problem fully. We want to ensure this gets resolved immediately. To expedite this process, we'd like to connect you directly with Jason Pickering. He can be reached by email at jpickering@vtaig.com or by phone at 214-620-5788. Please explain your situation in detail to Jason, and he will ensure a technician thoroughly inspects your brakes and takes the necessary steps to rectify the issue for your safety. We appreciate you bringing this to our attention, and we apologize again for the inconvenience caused. We look forward to resolving this matter for you as quickly as possible.

Crest Volvo Cars responded

We're so glad to hear Ally took great care of you during your recent appointment! Our team strives to address all your needs, and it sounds like Ally did just that. Thanks for letting us know!

Crest Volvo Cars responded

Thank you for taking the time to leave this review! It's fantastic to hear that your recent appointment was a positive experience. We appreciate you acknowledging that we get you in quickly and efficiently when you have an appointment. We value your time and strive to minimize waiting. Our team is committed to providing exceptional customer service, and we're glad you found them helpful and friendly. Knowing the rental car process was easy is a big compliment! We understand that sometimes a rental car is necessary, and we want to make that process as smooth as possible. Thank you again for choosing Crest Volvo Cars. We look forward to seeing you again soon!